Festiva Adventure Club
Reviews and Complaints
Mailing PRIZE call to claim
Beware of this company, sending out mailings stating you have won a Tablet computer. one hundred words or, less?? Green eggs and Ham sam I am, Don't do buisiness with this SCAM, Nothing is Free, you can count on me, Don't waste a call, look down the hall if you must , Wake up and figure out the , your mother told you if it seem to good to be true, it probably is , some we are counting down to the last 20 words that must be entered, or the *** that wrote this program will not get paid.
Reps do not return calls.
Save yourself the time money and headache!
On April 30, 2013 I called into the Feistiva Adventure Club call center to inquire about upcoming travel dates. I spoke with a very pleasant agent by the name of Rebecca.
She informed me that there were accommodations available at Sandcastle South Beach Resort that fit my travel needs. She advised me that I would be required to complete a 120 min presentation for a timeshare in order to get the deal which was being offered for that particular resort. I was perfectly fine with the stipulation, as I already own a timeshare in Florida, and was looking forward to possibly purchasing a second. I booked the reservation with Rebecca, securing the suite on my visa paying everything in full.
I was given a confirmation number over the phone and told that an email would be sent to me. I was also told to check the website in 48 hours to print out all information. On May 3, 2013 I checked the website several times to print out the information as instructed and was unable to. I tried for several days to access my information on Feistiva’s website to no avail.
Finally on May 7th I called into the call center to find out why I was unable to retrieve the information from the website and that’s when my nightmare began. I spoke to an agent by the name of Scott and was informed that although the funds had been taken off of my credit card I did not have a reservation number showing in the computer for the suite I had booked. I was told that he needed to check on some things and call me back. I never received a call back.
I called back into the call center on May 8th and requested to speak only with a manager (as my travel date were approximately 2 weeks away). I spoke with Christy Chastain. Ms. Chastain informed me that I had been sold a package deal that was not available.
Apparently the Festiva agent overbooked the allotted number of rooms available for the resort. At no time, prior to me calling was I informed that there was an issue with my reservation. I informed Ms. Chastain that there was less than 2 weeks before my travel date and it was during a busy holiday weekend (Memorial Day and Bike Week)and that made it extremely difficult if not impossible to find and reserve accommodations at this point.
I stressed to her that Festiva needed to fulfill their part of the oral contract that we had entered into. I called everyday for the following 3 days only to be placed on hold until the phone disconnected or to be told that I would receive a return call that NEVER happened. At the end of this horrible ordeal, I was told there was nothing Festiva could or would do to resolve the situation. This left me and my family scrambling with only 8 days left until travel day with no place to stay.
Fortunately, today I was able to find accommodations, however I was forced to pay double the amount. I would like to warn everyone to stay far far away from this company. They make promises and take your money and are unable to render the services.
This whole ordeal has made my vacation planning extremely stressful. BEWARE and TAKE HEED BEFORE DEALING WITH FESTIVA ADVENTURE CLUB.
Very Disatisfied Long Time Owner
SCAM artists...if they offer you ANY deal, RUN!
False Advertisement
I went to Storyland NH and entered in a contest to win a new car. I received a call stating my ticket was pulled and left a call back number.
I called several times to only receive a voice mail message. I went further and called the local dealership who's car is on display at the park. He then gave me a contact name and number and still haven't received a call back.
After several calls and leaving several voice mail messages to no avail. We have plans to contact our local media and have them investigate both companies further.
Scam Artists
I couldn't log on o m acount. i called mny time but no respond
Festiva vacation club
PLEASE READ!! Do NOT be FOOLED!
Unprofessional operation with scam advertisements!
Attorney General Roy Cooper
Festiva Adventure Club Cancellation
We just bought a Festiva timeshare. Got suckered into the going on the 90 min tour for the free laptop.
Well we went to this said name 90 min tour that ended up being like 4 hours when it was all said and done with for this free laptop. The tour was full of all sorts things that seemed to be to good to be true so we ended up getting a time share that ended being about 7.000ish. We filled out all of the contracts and went home. My wife being the Type A personality that she is started to read every word of the contract that we had just signed and I decided to get on line and read some reviews on this seemingly awesome timeshare we had just bought.
( I know most people would do this before they bought something so expensive.) Well the first complete page on google was different reviews about how *** this company was and how much people had been screwed over. I didn't find any good reviews on Festiva at all except on their sight, so we decided to cancel the timeshare we had just bought. The contract can be canceled for a full refund as long as you do it within 5 days of purchase (of course they don't tell you about this). Now when we called the place we got the time share from they didn't answer of course we left a message and of course they never called back, so we called their corporate office well they put us on hold for like 15 min.
This is where patience comes into play just keep waiting until you get someone. From there tell them you would like to cancel your contract. You'll have to send in a typed and signed statement of cancellation and you have to give back the binder that they give you or they will charge you like 80 bucks for it. As long as you get everything mailed off within the Five day time frame you're good.
So the contract that screws most people over can also work in you're favor if used soon enough.
Their is a way out from under the *** that is Festiva as long as you're quick enough. Just remember Patience, Quickness, and a very angry woman on a phone can accomplish anything.
Too many issues to list.
Festiva Vacation Club is a BIG SCAM and their sales reps and customer service are unprofessional.
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I was called and told I had won a cruise; all I had to do was meet certain requirements.I met all of the requirements. Needless to say drove 1.5 hrs and took day off to go.
Was not given what was promised and was treated horrible. Would recommend that people avoid this company.