Ferryhopper
Reviews and Complaints
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Verified Reviewer |
Paros, South Aegean
Bateau annulé, demande de remboursement
The reviewer tried to contact the company before posting this review.
- - The Paros to Milos boat was canceled due to weather.
- - We could not take the boat, and we request a refund as soon as possible.
Nous devions prendre un bateau de Paros à Milos, mais le transport a été annulé suite à des raisons météorologiques.
Nous n'avions donc jamais pu prendre ce bateau, c'est pour cela que je demande un remboursement au plus vite.
- Site qui compare les transports
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou sold me a ticket for a ferry that was cancelled
The reviewer tried to contact the company before posting this review.
- - We waited for the 1500 ferry at Paxos, and it never arrived.
- - The 1730 ferry was late, causing us to miss our UK flight and buy new flights.
Arriving at the port in Paxos, we waited for our 1500 ferry that you sold me a ticket for. Along with others there, no ferry arrived.
We had to wait for the 1730 ferry, which meant we missed our flight to the UK. We had to stay and buy new flights!
User's recommendation: Never book with this company
Würzburg, Bavaria
Tickets
Brauche ich ein Ticket von Las Palmas nach Morrojable?
Reservierungsnummer; FH93AS1669PR von Ferryhopper
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefused to process refund for cancelled ferry
I booked tickets for the ferry from Sorrento to Amalfi, but when I arrived, it was cancelled due to a strong wind. When I asked them about a refund, they said I needed to request it through Ferryhopper.
When I emailed Ferryhopper, they claimed they were contacting the ferry provider but that the provider was very busy. I have since exchanged numerous emails with them, stating that they are waiting for the ferry provider to respond, but that they are incredibly busy. It's been three weeks.
Today, I finally disputed the charge through my credit card company and, hopefully, that will be the end of it. Whatever you do, do not use Ferryhopper.com.
- Will not issue refund when ferries are cancelled
Preferred solution: Full refund
User's recommendation: Do not use Ferryhopper.com
Piano Di Sorrento, Campania
I tried to contact them for 6 hours. Ruined my entire day. Submitted two tickets , called with no one to pick up. It was just awful.
My entire day was ruined. Our ride never came, it was canceled. So I lost money and then I could not cancel my return ticket.
- You are not able to speak to speak to an agent
Preferred solution: Full refund
User's recommendation: Do not use them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDEmande de remboursement de billet annulé
The reviewer tried to contact the company before posting this review.
Bonjour
J ai annulé 2 reservations de voyage Ferryhopper
Numero FH41OX3393VC et FH66ST5903AS autour du 25 avril--Annulations réalisées avec succés
Je n ai pas encore recu le remboursement
Pouvez vous me dire quand ce remboursement aura lieu?
Merci d avance
Jean Claude ONILLON
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpeak to someone about not receiving refund
The reviewer tried to contact the company before posting this review.
Ferry services shows that payment was made but credit card company didn't receive it.
I received an email this morning stating that a refund has been initiated and the necessary documents will follow soon. Thank you for your help as they weren't responding to emails.
User's recommendation: Use this site if you don't get email responses
I don't receive my reservation
The reviewer tried to contact the company before posting this review.
I did not received my reservation for 3 persons : Dodekanissos kos-patmos on the 13rd of July. 15h55.
Name: Navarro and Beal. I did it from my application Anne Marie Ladoues
Hialeah, Florida
Change itinerary
There was no communication.
We try to change our tickets for a later time and we were not able to do it or get in touch with anyone. We lost our money for those tickets and had to pay for replacement tickets!
We would like a refund!!
6 tickets in total for a trip to Aegina
Ferryhopper confirmation FH68CR2916VJ
User's recommendation: Buy tickets at the counter!!
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