Ferryhopper Reviews
Ferryhopper Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ferryhopper has a 1.2 star rating from 13 customer reviews; consumers are mostly dissatisfied, reporting high price level, refund issues, and poor customer service.
Key Takeaways for Future Customers
- Ferryhopper reviews note easy booking, a nice looking site, and practical interface.
- Consider booking directly with the ferry company or a local office to avoid support problems.
- Expect challenges changing tickets and contacting customer service; refunds may be slow.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds being delayed, refused, or partial.
- Poor customer service and non existent hotline, reliance on unhelpful chatbot automation.
- Missing confirmations, payment bugs, and unilateral cancellations causing extra costs.
Positive Feedback
Users find the site easy to book on, visually appealing, and practical for planning trips.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ferryhopper has a 1.2 star rating from 13 customer reviews; consumers are mostly dissatisfied, reporting high price level, refund issues, and poor customer service.
Key Takeaways for Future Customers
- Ferryhopper reviews note easy booking, a nice looking site, and practical interface.
- Consider booking directly with the ferry company or a local office to avoid support problems.
- Expect challenges changing tickets and contacting customer service; refunds may be slow.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds being delayed, refused, or partial.
- Poor customer service and non existent hotline, reliance on unhelpful chatbot automation.
- Missing confirmations, payment bugs, and unilateral cancellations causing extra costs.
Positive Feedback
Users find the site easy to book on, visually appealing, and practical for planning trips.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sofia, Sofia-Capital
Нямам потвърждение за направена резервация
I don't have a confirmation for the reservation. I need a telephone number, or please send me the number of reservations. Thanks.
Preferred solution: Need mail with number of reservations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Athens, Attica
Failed automations and zero support.
- - Ferryhopper refunded the return, splitting round-trip and removing the discount.
- - Golden Star Ferries cancelled return; rebooking not applied.
I booked a round-trip ferry ticket with Ferryhopper (reservation 4683TLXDU), departure and return with the same company, Golden Star Ferries. Under their round-trip offer, booking both legs together brought the return vehicle ticket down to just 1, instead of the standalone 50 price.
The return leg (Andros Rafina, Sunday 6 September 2026, 21:3023:25, vessel Andros King) was cancelled by Golden Star Ferries for operational reasons.
Golden Star allowed affected passengers to move to another sailing free of charge, keeping the original booking intact.
Instead of doing that, Ferryhopper unilaterally cancelled and refunded the return leg without asking me breaking apart my round-trip booking and wiping out the discount in the process.
Now, if I want to book a new return, it's a brand-new booking at the full standalone price (~50 for the vehicle) instead of the 1 I'd locked in.
The refund I'm getting back is around 25 for the passenger ticket and just 1 for the vehicle a small amount next to the ~49 extra it will now cost me to rebook the same trip.
On top of that: Ferryhopper is a Greek company headquartered in Athens, yet every single interaction I had in-app chat and email alike came back in English, never Greek, from a bot ("Alex") set up to look and talk like a real support agent. It gave scripted, unhelpful replies and then marked the ticket "Resolved" by itself, without a human ever reviewing the case despite Golden Star Ferries telling me directly that Ferryhopper needed to sort this out on their end.
Automation is fine, but when the operator itself is offering a straightforward fix (free rebooking), the platform shouldn't default to a refund that quietly costs the customer their discount and a Greek company should at least be able to talk to Greek customers in Greek.
- Have a nice looking site
- Nice looking site is a scam machine
Preferred solution: Full refund
User's recommendation: Stay away. book from a small office via contacting them through the phone. they are extreemly more flexible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Camden, New Jersey
I would like to know how I can change...
I would like to know how I can change (on my flex ticket) my outgoing trip, from *** to ***, from a departure time of 15:00 to a departure time of 12:15. I have been trying to do it online and it says that I already made too many changes. I haven't made ANY!!!
My Booking number is FH62AN6996AD
***
- Easy to book
- Difficulty speaking to customer svc and to change ticket
Preferred solution: a ticket change
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIn case you need come in live contact with ferry hopper - service is non existent!
Unpleasant. Stressful and disrespectful. Be professionals by offering customer service support!..no comment!
Questions about my ticket
- - Emilia Stefanaki needs ticket FH83WU5797PU sent to emisnowkorn@***.de for travel back; it was paid by Wolny Daliborka who is no longer traveling.
I booked wih a friend my Ticket, she payed and i gave her the money. Now we had a brake and today she left Paros.
I need my Ticket to travel back and i need it on my Personal email, not on hers.
My name is Emilia Stefanaki, traveled with Wolny Daliborka. My Email is: emisnowkorn@***.de and our Code was FH83WU5797PU.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anglet, Nouvelle-Aquitaine
Bug of réservation and payment
- - Could not reach customer service to report a bug.
- - Reservation canceled after payment due to server issue.
- - Charged twice; awaiting refund in 5-10 days.
Impossible de joindre le service client pour leur faire part d'un bug qui s'est produit lors de ma réservation. J'ai payé le montant total pour ma réservation et à la fin de la procédure, tout a été annulé suite à un problème technique sur leur serveur informatique.
J'ai renouvelé une deuxième fois et j'ai payé une deuxième fois et encore le même problème technique. Je n'ai toujours pas pu faire ma réservation et on m'a prélevé deux fois le montant sur mon compte bancaire.
Je dois attendre maintenant cinq à dix jours pour être remboursé. De plus, impossible de joindre quelqu'un pour m'aider à résoudre ce problème.
- Practical
- Dysfunctional and not hotline
Preferred solution: Price reduction
User's recommendation: Ne pas réserver sur ce site, car en cas de problème, impossible d’obtenir un interlocuteur.
Never received confirmation email
- - Charged by my bank for a ferry from Cagliari to Palermo on 9 Aug; please confirm.
- - The email may be mistyped as maureenfitzpatrick@***.com.
I have been charged by my bank for a ferry from Cagliari on 9 Aug to Palermo .
Please send confirmation asap.
There is a possibility that I accidentally
wrote maureenfitzpatrick@***.com instead of the above correct email.
Kind regards ,
Maureen Fitzpatrick Browne
Australia
User's recommendation: Don’t book through them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response with KI need to change my ticket urgently
- - Struggling to change my ticket for days.
- - AI won't respond; I can't reach support.
- - Time spent on the site with no results while on holiday.
Seriously frustrating. Trying to change my ticket with the company for days now.AI doesn't really respond to my requests, neither can I reach anyone at customer service.
Its starting to really get me angry. All this time spent on their website following all their next steps for nothing, and that whilst being on holiday.
User's recommendation: In my experience not a recommendable company.
Ajouter mon fils
- - Asks for the price to add their son to the trip.
- - Plans to book a separate return ticket for him.
- - Travel route is Valence to Mostaganem.
Bonjour je parle en français je ne comprends pas l'anglais vous pouvez me répondre en français s'il vous plaît j'aimerais ajouter mon fils à mon voyage c'est pour savoir le prix que ça me coûtera pour lui je le prends séparément donc ça serait un billet aller-retour Valence Mostaganem merci de me répondre
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKann mich nicht einchecken mit meinem code
Ich gebe meine Nummer und meinen Namen ein. Ich bekomme die Meldung, dass es die Buchung nicht gibt. Ich kann sie aber mit der Nummer in der App finden.
Milan, Lombardy
Disgruntled customer
- - No email boarding pass issued.
- - Check-in said the booking didn't exist; we were first in queue but boarded last.
- - No phone contact; only a chatbot.
No email boarding pass was issued. When I tried to check in online I was told that the booking didnt exist.
We were first in the queue only to board last after a lot of frustration.
Each contact with ferryhopper required too much information - email address each time using up valuable time.no contact telephone number only a chatbot which is useless when youve only got an hour left to board and no boarding pass. Customs dont recognise your booking confirmation email.
User's recommendation: Book directly with the ferry company - saves a lot of hassle.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Venice - Igoumenitsa, 27.08.2025, 12:30 h, NO CONFIRMATION
We made a reservation: Mr. Boris John, Mrs.
Heike John.
One cabin with a window and one BMW 3 Series car with the number plate M-JO 74. We paid 585.80 via VISA and we received no confirmation.
User's recommendation: Venice - Igoumenitsa 27.08.25
Booking
It did not answer my question I went into manage my booking and I see what I have booked but I am asking did I overbook
User's recommendation: Terrible
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Booking
Did NOT resolve the issue the electronics do not understand the question and there is no phone number to call to get an answer it is all electronic answers
User's recommendation: Don’t bother trying to get an answer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFerryHopper advertised the wrong ferry time, and is now refusing to pay a full refund.
- - Three ferries were scheduled over the next two days.
- - Ferryhopper advertised wrong times, causing us to miss a ferry and refusing a full refund.
We had three ferries scheduled over the next two days. Ferryhopper advertised the wrong time, and so we missed the first one.
Now the other two are unattainable as we did not get to the island.
Despite this being ferryhoppers mistake, they are refusing to refund the entire trip. They wrote it is our responsibility to be available to make the ferries even though we bought all three tickets based on the times advertised (with +6 hrs of wiggle room)
- Single place to view all ferries
- Post wrong times
- Refuse to refund you and duck your calls
Preferred solution: Full refund
User's recommendation: Don’t use Ferryhopper. They don’t even have a reliable phone number for customer service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely unsatisfied with our booking to Almafi Coast
- - They paid 18 to extend time.
- - The return was cut 90 minutes.
- - Rough seas; ferry left, did not reach Amalfi, docked in Salerno and bused to Sorrento.
Were notified refund for trip from Almafi coast but not for Sorrento to Almafi
Then after we shortly left the port, the waves and sea were so rough that many passengers were sick and vomiting. The ferry Should have never left the port.
We never arrived at the Almafi Coast, instead we docked at Salerno and was driven by bus back to Sorrento after waiting for a bus for over one hour. We feel we should be refunded for the entire booking including our departure to the Almafi coast not arriving at the location we booked for, and felt we were put in danger after leaving the port in Sorrento
- Difficulty receiving refund for departure to the almafi coast
Preferred solution: Full refund
User's recommendation: Check the weather conditions and sea conditions before you book
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