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I have been a customer with Ferrell gas in Campbellsville for about 10 years. I have been calling daily for information about a delivery date for my completely empty tank. I placed my order on December 10th. 4 days later all they can tell me is that delivery will be by December 21st! I will be changing companies before my next refill! Today I called for a refill from SOUTHERN STATES for another property. They will be there by tomorrow and...
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1.7
I didn't like
  • Delivery service
#973063
I ordered propane on 07/20/16, and asked them to fill the tanks. I use the propane for my swimming pool and hot tub. They came out on 07/27/16 and filled the tanks. I was not home, and the tanks were empty, so after filling the tanks, they shut off the propane, leaving a note that I should call them to have it turned back on. The note said it was protocol to turn the tanks off when they were found empty, and that it is extremely dangerous...
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Anonymous

Anonymous The technician is not allowed by protocol to turn on the gas after he has completed a leak test when the customer is not home, this is due to not knowing what appliances the c...

1.0
I didn't like
  • Inability to use product
  • Customer service
  • Delivery service
#891044
Ferrellgas is a bunch of *&$%ing thieves. Every year I have to go through some sort of BS with them. Have never had a year where I wasn't overcharged, charged for B.S. tank tests, or double charged for tank rental fees. If it wasn't for the fact that my local propane guy is just as much a thief, I'd tell them to come and remove their tanks. Can always count on some sort of annual customer service issue I have to call them on.
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#811751

Ferrellgas Propane Tank Refill Review

#1005724
1.0
Delivery I paid over a week ago for propane and still don't have it.. This is insane.. This company is horrible
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Ferrellgas propane Review

#793697
Put me and my family in a very dangerous situation. I got gas and the driver didnt shut off the intake valve. So for ten days i had 300 galloons of gas leaking out. Couldve blew for over ten days. But whats sad is not even corporate office cares that this happened. Never returned my call. Myself and my family couldve been blown up anytime in ten day stretch. Bad company.
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Other product Review

#763816
1.0
How do these rip off artists stay in business.Do not use their service!!You will be very sorry
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Other product Review

#594227
Absolutely worst service I've ever had. Will be looking into switching companies I would not recommend this company to my worst enemy.
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I am a retired teacher, 92 years of age. I have been with this co.( although it has been sold to a different name) since 1947--69 years. I have always been on budget pay. My house burned in January, 2010 , completely destroyed. I lived elsewhere for a year. In that time, FG took my tank- although I had paid for it. Due to my stress, I did nothingIn November,2010,I bought another tank & had a partial fill and continued on budget pay. I asked...
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#805438
I did not have a choice when I bought my house 8 years ago as to who supplied my propane. But from the start it's been a horrible experience dealing with Ferrellgas, several missed deliveries resulting in no gas in the lowest temperatures of Winter. After finding out that their installed regulator caused a large amount of soot build-up in my furnace, causing it to shut down and being told it will take $1600 to get it running again, I was told...
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1.4
I didn't like
  • Delivery and customer service
#797681
Ferrellgas or best propane are the most crooked propane service their is. Their is a company in my area selling propane for $1.19 a gallon. They tried to charge me $1.72 a gallon. So I called them, asked if they could explain to me why their is a 53 cent difference. They gave me every excuse there was. Told me they could do nothing for me. So I told them if they couldn't do anything for me I would see if the state attorney general's office...
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#788745
Heather/Don/Suzanne all worthless.Tried to get a refill in November, 3-4 weeks till Christmas, was told they couldn't. Ate baloney sandwiches for Christmas dinner thanks to them dropping the ball. Tried SEVERAL times to buy a tank from private seller, told on every occasion they could not help me and they wanted me to pay $600+ install for their tank. Bottom line their whole business runs around them renting tanks at inflated prices, none of...
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1.0
#781968
Ferrellgas is a prime example of a company that takes your money and provides the worst service known to man! They could care less about their customers. It took just about three months to have a tank delivered and filled the first time. Their reasoning was the “truck broke down”, twice and one time was a week after they fixed it! When you call for a refill they have no clue when they can deliver. You can see trucks in your county, but they...
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Anonymous

Anonymous You are SO RIGHT!!! Every word!! We changed providers after the tank they brought ran out. They're service SUCKS HAIRY BALLS!!!!

#777289
I AM SHOCKED AT THIS COMPANY!!!!! I am writing to the USA to take this company down!!!! They have stolen over 800.00, for them to co e out between 6 to 8 days. They use a ferrell tester, whhich is bs, and isn't like Ozark propane tester or any other propane tester out there. They waited until the last day rite before the ice storm to come out saying we had a leak and couldn't do anything, which we don't have a leak, been tested. We may die of...
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Anonymous

Anonymous That's terrible!

#773859

Contact Ferrellgas

Headquarters Address:
Ferrellgas Customer Care Center
103 South Main
Ottawa, KS 66067
Phone:
(888) 337-7355
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Companies similar to Ferrellgas

I have four children and applied for heap i got my first propane voucher, but ran out of propane today. I recieved my second voucher letter satuarday for $344.00. But unfortunatly its not enough because even with voucher i still have to pay $129.80 to get propane. And because it take 4-6 weeks for you guys to recieve my voucher i have to still pay $480.00 to get heat up front. Tried getting credit through you guys wasnt approved. So me and my...
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Anonymous

Anonymous You can change companies, but good luck getting them to pick up their tank! Mine has been in the yard for 9 weeks!