New Reviewer

Annual Service of my Ferrari Portofino

I arranged for Ferrari of Fort Lauderdale to perform the annual service of my car. They picked up my car in Naples on Saturday 6/13 and planned to return it by Thursday 6/18. When I called to check on the status on 6/18, they said the transport driver didn't come to work that day and said the car would be delivered back to Naples the next day on Friday. When I called again on Friday afternoon, I was told they were still working on it and it would be delivered on Monday. Obviously my car sat idle at the dealership all week long without anything being done until I called again on Friday afternoon. Buying a Ferrari, I expected to experience better customer care for my routine annual service that shouldn't take more than a week to accomplish. Ferrari of Fort Lauderdale needs to perform service that is in keeping with Ferrari's standards of excellence.

User's recommendation: Customer service at Fort Lauderdale needs to improve.

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ID
#2000669 Review #2000669 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Ferrari Customer Service / Warranty Claim

I got my new 458 Italia last year - I've had 355s, 360s, currently also have an F430 and 599 - and can't believe the trouble Ferrari put me through when I had trouble with the hood latch on my Italia.. I noticed that when I closed the hood, the latch dragged on the safety lever release. I wrote it off as a quirk and did not give it much thought. The hood always worked. I tried to open the hood of the car and it didn't open. I took the car into the dealer for its routine service and told them about the problem I was having opening the hood. The Ferrari technician opened the hood using the emergency hood release under the steering wheel. The dealership representative said that the hood safety mechanism ($2,400) was bent and that I it was not covered under the Ferrari warranty because I must have bent it somehow. When I told them that I had noticed that it dragged and suggested that this might have been because it was out of alignment, which caused the hood safety mechanism to bend when the hood closed upon it, they dismissed the idea. I sent emails and letters to Ferrari customer service, headquarters, warranty claims, etc. and they all treated me like trash. If anyone is interested in reading all the emails and denial letters from Ferrari, I posted them online -- italiancarwarrantyissues.com/question/my-ferrari-warranty-service-experience/ -Ron
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1 comment
#474972

Perhaps you should have taken it in when you first noticed the dragging.

ID
#316111 Review #316111 is a subjective opinion of poster.
Location
Fort Worth, Texas

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