Ferrari North America

Ferrari charges thousands to replace directional and shaft puled out when someone tried to rob my 198* *** GTS. After supposedly fixing it found out directionals and brake lights not working.

Busy so unable to get it back to Ferrari of Long Island , 60 miles away , so just parked it. Now retired so I got back to Ferrari of Long Island but they said have to pay labor for there for there incompetence They screwed up n now they want me pay for their incomppetence

These are scammers stay away from them if it says *** consumer phone number complaint for *** consumer stay away it's a scammer

Sent them an email concering my Ferrari and got no responce from them. A shame that Ferrari owner are treated this way by the company.

I arranged for Ferrari of Fort Lauderdale to perform the annual service of my car. They picked up my car in Naples on Saturday 6/13 and planned to return it by Thursday 6/18.

When I called to check on the status on 6/18, they said the transport driver didn't come to work that day and said the car would be delivered back to Naples the next day on Friday. When I called again on Friday afternoon, I was told they were still working on it and it would be delivered on Monday. Obviously my car sat idle at the dealership all week long without anything being done until I called again on Friday afternoon.

Buying a Ferrari, I expected to experience better customer care for my routine annual service that shouldn't take more than a week to accomplish. Ferrari of Fort Lauderdale needs to perform service that is in keeping with Ferrari's standards of excellence.

I got my new 458 Italia last year - I've had 355s, 360s, currently also have an F430 and 599 - and can't believe the trouble Ferrari put me through when I had trouble with the hood latch on my Italia..

I noticed that when I closed the hood, the latch dragged on the safety lever release. I wrote it off as a quirk and did not give it much thought. The hood always worked. I tried to open the hood of the car and it didn't open. I took the car into the dealer for its routine service and told them about the problem I was having opening the hood.

The Ferrari technician opened the hood using the emergency hood release under the steering wheel.

The dealership representative said that the hood safety mechanism ($2,400) was bent and that I it was not covered under the Ferrari warranty because I must have bent it somehow.

When I told them that I had noticed that it dragged and suggested that this might have been because it was out of alignment, which caused the hood safety mechanism to bend when the hood closed upon it, they dismissed the idea.

I sent emails and letters to Ferrari customer service, headquarters, warranty claims, etc. and they all treated me like trash.

If anyone is interested in reading all the emails and denial letters from Ferrari, I posted them online -- italiancarwarrantyissues.com/question/my-ferrari-warranty-service-experience/

-Ron