Ferman Ford Reviews
Ferman Ford Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Ferman Ford has a 2.4 star rating from 1 review and overall consumer sentiment is negative, with a recommendation to avoid this dealership.
Positive Feedback
No positive comments appear in the available Ferman Ford reviews or customer service notes.
Negative Feedback / Risk Areas
- Unauthorized additional repairs and billing disputes.
- Delayed refund handling, including a refund issued 5 years later.
- Poor customer service access, with unanswered calls and voicemail.
Key Takeaways for Future Customers
- Check Ferman Ford reviews and customer complaints before service.
- Document authorizations and ask about billing and refunds in writing.
- Consider alternative dealerships for repairs and clearer customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Ferman Ford has a 2.4 star rating from 1 review and overall consumer sentiment is negative, with a recommendation to avoid this dealership.
Positive Feedback
No positive comments appear in the available Ferman Ford reviews or customer service notes.
Negative Feedback / Risk Areas
- Unauthorized additional repairs and billing disputes.
- Delayed refund handling, including a refund issued 5 years later.
- Poor customer service access, with unanswered calls and voicemail.
Key Takeaways for Future Customers
- Check Ferman Ford reviews and customer complaints before service.
- Document authorizations and ask about billing and refunds in writing.
- Consider alternative dealerships for repairs and clearer customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Unethical Business
- - Unauthorized additional repairs were done despite authorizing only basic work.
- - The car was held until full payment was made.
Company fixed the issue and I have been provided with settlement agreement. Received the promised refund, but it does not make up for the unauthorized repairs to my auto..
1/8/2015 I brought my car into Ferman Mazda for repairs, at which time I was told I needed additional repairs. I told them to only do the basic repairs, and made sure they knew which repairs I was authorizing.
When I went to pick up my car however, they did the additional repairs I did not authorize, and would not give me my car unless I paid in full. Today, 9/24/20, I get letter from Ferman that they had a refund check for me.
I called, got voice mail, so left a message, as to why they waited 5 years to give me a refund. This is not an ethical way to run a business!
Preferred solution: Full refund
User's recommendation: Avoid this business, there are other car dealerships for repairs.
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