Frustrating Company that Lacks any Customer Service

Update by user Oct 13, 2017

The fence was completed the following Monday and we signed the completion document provided by the installer. A couple of days later , we find that several posts were not fully encased in concrete.

We check further and find that 18 posts were not fully concreted. We contact the manager whom advised the installer would be contacting us and correcting the fence posts concerns , all we needed to do was show the posts to the installers. We showed the posts to the installers and visibly demonstrated how there was either no concrete in areas or slim concrete in areas. The installer response was , crickets.

The installer claims that each post contains 1 bag of concrete , this appears to be a technical response on their part. Apparently it does not matter to the installer whether the posts are fully encased in concrete , or half encased , or quarter encased or even if half the concrete splashed out of the hole when they poured a half bucket of water on it. This doesn't matter to them. The general manager would rather argue with you , advise that they operate to "industry standards", or provided every excuse known to man.

After this last meeting in our yard today with the installers , the manager advised the installers would be hosing out the dirt around the posts to verify what was there , and he ( the manager ) would stop in Monday or Tuesday to walk the job with us.

Well the installers left and advised they wouldn't return until after the manager scheduled his appointment. Just one never ending frustrating saga.

Original review posted by user Oct 06, 2017
Fence Dynamics is beyond frustrating to deal with and there is literally no customer service. At first , the permitting process was quick and installation was scheduled quickly. That's where the good ended. On install day the 2 man crew arrived at noon , laid some fencing material out , then sat in their truck waiting "for the concrete guy". The crew then left , returned with concrete, but since we had a rain shower in the meantime they advised they could not work because "things were wet". The crew further advised they would return "with a full crew" the next day and complete the install. The next morning , a 2 man crew showed up and started the fence at 8 am. By 11:30 am they advised they were leaving " for a meeting" at the office that would occur at 3:30 that afternoon. The crew further advised they would return the following Monday to finish the installation. So , day 1 they worked 2 hours and day 2 they worked 3 hours. I called the office to voice our concern with the lack of work , and the office response was crickets. No care or concern , no apology , nothing. The office was happy that the crew did advise us of their schedule. The manager was calling to explain what was happening and never did call. The office explained the manager never returned after lunch and he "doesn't normally do that". Currently we aren't sure what is happening with this company or even if the fence is going to be completed.
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ID
#1111461 Review #1111461 is a subjective opinion of poster.
Location
Port Charlotte, Florida
Service
Fence Dynamics Fence Installation
Pros
  • Sale person
Cons
  • Office staff and installers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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