Judy M Gwx
map-marker Port Charlotte, Florida

WARNING for consumers

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Six weeks after placing the order, I waited an entire week for scheduled installation on Tues, then Wednesday, then Friday, without any contact from Fence Dynamics. Then after I complained to the General manager, she sent on Saturday July 30 an installation crew without a supervisor to install a PVC privacy fence using "Stock Products" that were warped and improperly installed. I immediately sent a text to this General Manager, Sabrina Strombos, to tell her the Fence product was NOT the 'Special Order' fence that I ordered with my $965.00 deposit six weeks earlier. Her response was 'scripted' and she said those materials are all they install now since Covid but assured me that the quality and warranty were as good as the materials I expected them to order. Then, I video-taped the installer using a Reciprocating saw to remove material from both inside sections of every Top Rail as a 'short cut" to make it easier to force the pickets into the rails. When I reported this improper installation, which weakened the stability of the Fence, the General Manager, demanded pictures but refused to send a supervisor to the job site, which is the procedure in the warranty form she emailed me. The installation crew spoke very little English but told me the 'office would bill me on Monday for the rest of the money." Any contract was breached by Fence Dynamics when they installed warped and inferior "Stock products" instead of the "Special Order" materials specified on the contract and I demanded that someone from Fence Dynamics inspect the fence that had been installed--which they refuse to do. According to the General Manager, the owner/Registered Agent of the company, Charles Bisceglia, refuses to talk to me or to honor any warranty, but after the General manager first hung up on me, she then sent an email threatening to put a lien on my property if I did not pay the balance of $2,200.00 for the improperly installed product that I did not order. The latest threat was to have their attorney sue me, but now Sabrina Strombos says she will 'personally' come to my property to take down the fence without first refunding the $965.00 deposit I paid and bring a police officer. (She said the conversation was being recorded, so I also audio-taped her threats during the conversation for court if necessary). Charlotte County Sheriff's Department assures me that no law enforcement official would take part in a civil matter, but if I feel threatened when Fence Dynamics shows up on my property, then I should call 9-11 and a deputy will be dispatched immediately. This Fence Company pulled a classic "Bait and Switch" scam, and I am sure other consumers have been victimized as well. Now I am being threatened repeatedly and have evidence to prove it as well as a written contract and a written warranty document that Fence Dynamics refuses to honor. I refuse to pay $3.50 per INCH for a defective, 'stock fence' I did not order. At present, I am waiting for Fence Dynamics to either refund my deposit before I agree to authorize any access to my property to allow them to remove their warped 'Stock Fence.' Depending on their next move, perhaps litigation in Civil Court is the only solution. DOCUMENTED FACTS AND EVIDENCE include: 1) the defective warped fence with portions of every top rail sawed off, 2) video of improper installation & pictures sent to General Manager, 3) affidavits from three other adults, who watched the improper installation done without enough concrete to set the line posts or necessary tools such as a level 4) every email threat and comment sent from Sabrina Strombos 5) two audio-taped phone conversations between myself and the General Manager, which should be enough for the Court to resolve this issue. DO NOT TRUST ANYTHING SAID OR PROVIDED IN WRITING BY THIS COMPANY, and DOCUMENT in writing all contact you have with the General Manager of Fence Dynamics.
View full review
Loss:
$965
Cons:
  • Used warped defective stock fence products
  • General manager uses threats and makes false excuses
  • Installers sent without a supervisor or proper tools

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT DO BUSINESS WITH THIS COMPANY

Anonymous
map-marker Port Charlotte, Florida

Frustrating Company that Lacks any Customer Service

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Updated by user Oct 13, 2017

The fence was completed the following Monday and we signed the completion document provided by the installer. A couple of days later , we find that several posts were not fully encased in concrete.

We check further and find that 18 posts were not fully concreted. We...

Original review Oct 06, 2017
Fence Dynamics is beyond frustrating to deal with and there is literally no customer service. At first , the permitting process was quick and installation was scheduled quickly.

That's where the good ended. On install day the 2 man crew arrived at noon , laid some fencing material out , then sat in their truck waiting "for the concrete guy". The crew then left , returned with concrete, but since we had a rain shower in the meantime they advised they could not work because "things were wet". The crew further advised they would return "with a full crew" the next day and complete the install.

The next morning , a 2 man crew showed up and started the fence at 8 am. By 11:30 am they advised they were leaving " for a meeting" at the office that would occur at 3:30 that afternoon. The crew further advised they would return the following Monday to finish the installation. So , day 1 they worked 2 hours and day 2 they worked 3 hours.

I called the office to voice our concern with the lack of work , and the office response was crickets. No care or concern , no apology , nothing. The office was happy that the crew did advise us of their schedule. The manager was calling to explain what was happening and never did call.

The office explained the manager never returned after lunch and he "doesn't normally do that". Currently we aren't sure what is happening with this company or even if the fence is going to be completed.
View full review
Pros:
  • Sale person
Cons:
  • Office staff and installers
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Judy M Gwx

Had I read this review before I contracted with this company, I would NOT have done business with them.

Judy M Gwx

After waiting six weeks after placing the order and an entire week for scheduled installation on Tues, then Wednesday, then Friday, Fence Dynamics sent on Saturday July 30, 2022 an installation crew without a supervisor to install a PVC privacy fence using "Stock Products" that were warped and improperly installed. I immediately sent a text to the General Manager, Sabrina Strombos, to tell her the Fence product was NOT the Special Order fence materials that I ordered with my $965.00 deposit six weeks earlier.

Her response was 'scripted' and she said those materials are all they install now since Covid but assured me that the quality and warranty were as good as the materials I expected them to order. Then, I video-taped the installer using a Reciprocating saw to remove material from both inside sections of every Top Rail as a 'short cut" to make it easier to force the pickets into the rails. When I reported this improper installation, which weakened the stability of the Fence, the General Manager, demanded pictures but refused to send a supervisor to the job site, which is the procedure in the warranty form she emailed me. The installation crew spoke very little English but told me the 'office would bill me on Monday for the rest of the money." Any contract was breached by Fence Dynamics when they installed warped and inferior "Stock products" instead of the "Special Order" materials specified on the contract.

According to the General Manager, the owner/Registered Agent of the company, Charles Bisceglia, refuses to talk to me or to honor any warranty, but after the General manager first hung up on me, she then sent an email threatening to put a lien of my property if I did not pay the balance of $2,200.00 for the improperly installed product that I did not order. The latest threat was to have their attorney sue me, but now Sabrina Strombos says she will come to my property to take down his fence without refunding the $965.00 deposit I paid first and bring a police office with her. Charlotte County Sheriff's Department assures me that no law enforcement official would take part in a civil matter but if I feel threatened, I should call 9-11 when Fence Dynamics shows up on my property. This Fence Company pulled a classic "Bait and Switch" scam and I am sure other consumers have been victimized as well.

I refuse to pay $3.50 per INCH for a fence I did not order. At present, I am waiting for Fence Dynamics to either refund my deposit before I authorize any access to my property to allow them to remove their warped 'Stock Fence' or depending on their next move, perhaps litigation is Civil Court is the only solution.

DOCUMENTED FACTS AND EVIDENCE of the defective warped fence, video of improper installation, affidavits from two neighbors, who watched the improper installation done without necessary tools such as a level, and every email sent from Sabrina Strombos as well as two audio-taped phone conversations between myself and the General Manager should be enough for the Court to resolve this issue. DO NOT TRUST ANYTHING SAID OR PROVIDED IN WRITING BY THIS COMPANY, and DOCUMENT in writing all contact you have with the General Manager of Fence Dynamics.

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