Frustrating Company that Lacks any Customer Service
The fence was completed the following Monday and we signed the completion document provided by the installer. A couple of days later , we find that several posts were not fully encased in concrete.
We check further and find that 18 posts were not fully concreted. We contact the manager whom advised the installer would be contacting us and correcting the fence posts concerns , all we needed to do was show the posts to the installers. We showed the posts to the installers and visibly demonstrated how there was either no concrete in areas or slim concrete in areas. The installer response was , crickets.
The installer claims that each post contains 1 bag of concrete , this appears to be a technical response on their part. Apparently it does not matter to the installer whether the posts are fully encased in concrete , or half encased , or quarter encased or even if half the concrete splashed out of the hole when they poured a half bucket of water on it. This doesn't matter to them. The general manager would rather argue with you , advise that they operate to "industry standards", or provided every excuse known to man.
After this last meeting in our yard today with the installers , the manager advised the installers would be hosing out the dirt around the posts to verify what was there , and he ( the manager ) would stop in Monday or Tuesday to walk the job with us.
Well the installers left and advised they wouldn't return until after the manager scheduled his appointment. Just one never ending frustrating saga.
- Sale person
- Office staff and installers
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