Fence Dynamics
Fence Dynamics Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fence Dynamics has 1.5 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Sale person.
Cons: General manager uses threats and makes false excuses, Installers sent without a supervisor or proper tools, Office staff and installers.Recent recommendations regarding this business are as follows: "DO NOT DO BUSINESS WITH THIS COMPANY".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fence Dynamics has 1.5 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Sale person.
Cons: General manager uses threats and makes false excuses, Installers sent without a supervisor or proper tools, Office staff and installers.Recent recommendations regarding this business are as follows: "DO NOT DO BUSINESS WITH THIS COMPANY".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
WARNING for consumers
- General manager uses threats and makes false excuses
- Used warped defective stock fence products
- Installers sent without a supervisor or proper tools
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT DO BUSINESS WITH THIS COMPANY
Frustrating Company that Lacks any Customer Service
The fence was completed the following Monday and we signed the completion document provided by the installer. A couple of days later , we find that several posts were not fully encased in concrete.
We check further and find that 18 posts were not fully concreted. We...
That's where the good ended. On install day the 2 man crew arrived at noon , laid some fencing material out , then sat in their truck waiting "for the concrete guy". The crew then left , returned with concrete, but since we had a rain shower in the meantime they advised they could not work because "things were wet". The crew further advised they would return "with a full crew" the next day and complete the install.
The next morning , a 2 man crew showed up and started the fence at 8 am. By 11:30 am they advised they were leaving " for a meeting" at the office that would occur at 3:30 that afternoon. The crew further advised they would return the following Monday to finish the installation. So , day 1 they worked 2 hours and day 2 they worked 3 hours.
I called the office to voice our concern with the lack of work , and the office response was crickets. No care or concern , no apology , nothing. The office was happy that the crew did advise us of their schedule. The manager was calling to explain what was happening and never did call.
The office explained the manager never returned after lunch and he "doesn't normally do that". Currently we aren't sure what is happening with this company or even if the fence is going to be completed.
- Sale person
- Office staff and installers
Preferred solution: Let the company propose a solution
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Had I read this review before I contracted with this company, I would NOT have done business with them.
After waiting six weeks after placing the order and an entire week for scheduled installation on Tues, then Wednesday, then Friday, Fence Dynamics sent on Saturday July 30, 2022 an installation crew without a supervisor to install a PVC privacy fence using "Stock Products" that were warped and improperly installed. I immediately sent a text to the General Manager, Sabrina Strombos, to tell her the Fence product was NOT the Special Order fence materials that I ordered with my $965.00 deposit six weeks earlier.
Her response was 'scripted' and she said those materials are all they install now since Covid but assured me that the quality and warranty were as good as the materials I expected them to order. Then, I video-taped the installer using a Reciprocating saw to remove material from both inside sections of every Top Rail as a 'short cut" to make it easier to force the pickets into the rails. When I reported this improper installation, which weakened the stability of the Fence, the General Manager, demanded pictures but refused to send a supervisor to the job site, which is the procedure in the warranty form she emailed me. The installation crew spoke very little English but told me the 'office would bill me on Monday for the rest of the money." Any contract was breached by Fence Dynamics when they installed warped and inferior "Stock products" instead of the "Special Order" materials specified on the contract.
According to the General Manager, the owner/Registered Agent of the company, Charles Bisceglia, refuses to talk to me or to honor any warranty, but after the General manager first hung up on me, she then sent an email threatening to put a lien of my property if I did not pay the balance of $2,200.00 for the improperly installed product that I did not order. The latest threat was to have their attorney sue me, but now Sabrina Strombos says she will come to my property to take down his fence without refunding the $965.00 deposit I paid first and bring a police office with her. Charlotte County Sheriff's Department assures me that no law enforcement official would take part in a civil matter but if I feel threatened, I should call 9-11 when Fence Dynamics shows up on my property. This Fence Company pulled a classic "Bait and Switch" scam and I am sure other consumers have been victimized as well.
I refuse to pay $3.50 per INCH for a fence I did not order. At present, I am waiting for Fence Dynamics to either refund my deposit before I authorize any access to my property to allow them to remove their warped 'Stock Fence' or depending on their next move, perhaps litigation is Civil Court is the only solution.
DOCUMENTED FACTS AND EVIDENCE of the defective warped fence, video of improper installation, affidavits from two neighbors, who watched the improper installation done without necessary tools such as a level, and every email sent from Sabrina Strombos as well as two audio-taped phone conversations between myself and the General Manager should be enough for the Court to resolve this issue. DO NOT TRUST ANYTHING SAID OR PROVIDED IN WRITING BY THIS COMPANY, and DOCUMENT in writing all contact you have with the General Manager of Fence Dynamics.