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WARNING for consumers

Six weeks after placing the order, I waited an entire week for scheduled installation on Tues, then Wednesday, then Friday, without any contact from Fence Dynamics. Then after I complained to the General manager, she sent on Saturday July 30 an installation crew without a supervisor to install a PVC privacy fence using "Stock Products" that were warped and improperly installed. I immediately sent a text to this General Manager, Sabrina Strombos, to tell her the Fence product was NOT the 'Special Order' fence that I ordered with my $965.00 deposit six weeks earlier. Her response was 'scripted' and she said those materials are all they install now since Covid but assured me that the quality and warranty were as good as the materials I expected them to order. Then, I video-taped the installer using a Reciprocating saw to remove material from both inside sections of every Top Rail as a 'short cut" to make it easier to force the pickets into the rails. When I reported this improper installation, which weakened the stability of the Fence, the General Manager, demanded pictures but refused to send a supervisor to the job site, which is the procedure in the warranty form she emailed me. The installation crew spoke very little English but told me the 'office would bill me on Monday for the rest of the money." Any contract was breached by Fence Dynamics when they installed warped and inferior "Stock products" instead of the "Special Order" materials specified on the contract and I demanded that someone from Fence Dynamics inspect the fence that had been installed--which they refuse to do. According to the General Manager, the owner/Registered Agent of the company, Charles Bisceglia, refuses to talk to me or to honor any warranty, but after the General manager first hung up on me, she then sent an email threatening to put a lien on my property if I did not pay the balance of $2,200.00 for the improperly installed product that I did not order. The latest threat was to have their attorney sue me, but now Sabrina Strombos says she will 'personally' come to my property to take down the fence without first refunding the $965.00 deposit I paid and bring a police officer. (She said the conversation was being recorded, so I also audio-taped her threats during the conversation for court if necessary). Charlotte County Sheriff's Department assures me that no law enforcement official would take part in a civil matter, but if I feel threatened when Fence Dynamics shows up on my property, then I should call 9-11 and a deputy will be dispatched immediately. This Fence Company pulled a classic "Bait and Switch" scam, and I am sure other consumers have been victimized as well. Now I am being threatened repeatedly and have evidence to prove it as well as a written contract and a written warranty document that Fence Dynamics refuses to honor. I refuse to pay $3.50 per INCH for a defective, 'stock fence' I did not order. At present, I am waiting for Fence Dynamics to either refund my deposit before I agree to authorize any access to my property to allow them to remove their warped 'Stock Fence.' Depending on their next move, perhaps litigation in Civil Court is the only solution. DOCUMENTED FACTS AND EVIDENCE include: 1) the defective warped fence with portions of every top rail sawed off, 2) video of improper installation & pictures sent to General Manager, 3) affidavits from three other adults, who watched the improper installation done without enough concrete to set the line posts or necessary tools such as a level 4) every email threat and comment sent from Sabrina Strombos 5) two audio-taped phone conversations between myself and the General Manager, which should be enough for the Court to resolve this issue. DO NOT TRUST ANYTHING SAID OR PROVIDED IN WRITING BY THIS COMPANY, and DOCUMENT in writing all contact you have with the General Manager of Fence Dynamics.

User's recommendation: DO NOT DO BUSINESS WITH THIS COMPANY.

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ID
#3841114 Review #3841114 is a subjective opinion of poster.
Location
Port Charlotte, Florida
Cons
  • Refuse to honor warranty or inspect improperly installed fence
  • Installers sent without a supervisor or proper tools
  • Used warped defective stock fence products
Loss
$965
Preferred solution
Let the company propose a solution

Frustrating Company that Lacks any Customer Service

Update by user Oct 13, 2017

The fence was completed the following Monday and we signed the completion document provided by the installer. A couple of days later , we find that several posts were not fully encased in concrete.

We check further and find that 18 posts were not fully concreted. We...

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2 comments
#2231990

Had I read this review before I contracted with this company, I would NOT have done business with them.

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ID
#1111461 Review #1111461 is a subjective opinion of poster.
Location
Port Charlotte, Florida
Pros
  • Sale person
Cons
  • Office staff and installers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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