Anonymous
map-marker Copperas Cove, Texas

Aerobar bayonet part

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Customer service was wonderful. Above and beyond. Sending me the new part and also a fix to a problem that not even having yet.
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User's recommendation: Customer service was wonderful

Paul G Kgb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vail, Colorado

Carbon Damage

Felt Bicycles - Carbon Damage
Felt Bicycles - Carbon Damage
Felt Bicycles - Carbon Damage
Felt Bicycles - Carbon Damage
Felt Bicycles - Carbon Damage
Felt Bicycles - Carbon Damage
I need an assist from one of your bike specialist related to a Felt FR road bike carbon frame. I purchased a used 56 cm Felt FR Road Bike at a bike swap sponsored by Ski Club Vail late this Spring in Edwards Colorado. I clearly understood that the bike was used and that the carbon was scratched slightly on the bottom bracket, chain stay and down tube from chain wear. Nevertheless I paid $1005 for the bike. I figured that I could upgrade some of the components but wanted to make sure the Carbon was structurally sound. I took it to Moon Time Cyclery in Edwards Colorado to inspect the Carbon's integrity. Furthermore, I was told by the long term owner that the Carbon scratches were cosmetic in nature. So I had him upgrade the Scram shifter components, replaced the chain, put in a new cassette for better climbing, etc. for $750. Upon completing the upgrade, I took it to The Pro's Closet in Louisville Colorado to see what they would offer me for the bike. They did an x-ray on the frame and said those scratches on the bottom racket, chain stay and down tube were not structurally sound. I contacted a company Broken Carbon in Boulder Colorado to get a second opinion. That company said they would have to charge me $700 for the Carbon repair and with no warranty. You can see I am in the hole financially. ($1005 + $750 +$700) Could Felt advise me as to what to do next? Rater than pay for the $700 repair of the Carbon scratches, would it make more sense to buy an Aluminum frame and discard the damaged frame since I can't afford to buy a new Carbon frame? Do you buy back and recycle damaged Carbon frames? If not, what type of Aluminum frame would work with the components of the present bike.
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1 comment
Guest

You bought it with the intention of doing a few R&R of some mech systems and flipping it (poor choice of terms for a bicycle, sorry) to a dealer for a profit ? No need to scold you ; the first thing you stated is that you knew of the pre-owned (used to us older types) status.

That opens the doors to The Land of Anything Can Happen. I understand through personal experience. (They save me a parking space for my cars there) . The thing that scares me about your job is I know just enough about carbon fiber and fiberglass, plexiglas, lexan and plastic blah blah to reject anything cracked outright.

You can't believe in "I was told".

But I guess you know that. Good luck.

Francesca D Dvu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lucca, Tuscany

Informazioni sulla mia bicicletta

Felt Bicycles - Informazioni sulla mia bicicletta
Felt Bicycles - Informazioni sulla mia bicicletta
Mi hanno rubato n. 2 byci Felt identiche cambia solo il colore, vorrei maggiori informazioni su queste bici e un contatto email dove scrivere e inviare foto Aitatemii per favore Francesca
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Preferred solution: Infirmazioni

Anonymous
map-marker Coral Springs, Florida

Need new rear tire and wheel

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I need a new rear wheel. Hub defective. I tried to call you twice and you hung up on me. I can't give a review since I spoke to no one.
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Anonymous
map-marker Denver, Colorado

Replacement frame

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I called, no answer. Issue is unresolved. Seems like the wrong number; phone keeps ringing. I just would like to talk to someone about a replacement frame for a used Felt. The bike is perfect, the frame is bent Im told. Wonder what my options are. Thanks.
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User's recommendation: This is not the current customer service number.

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