Felt Bicycles Reviews
Felt Bicycles Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Felt Bicycles shows a 5.0 star rating from 1 review and generally positive sentiment, with specific praise for customer service.
Positive Feedback
Customers note helpful, above-and-beyond customer service and successful parts support when contact is made.
Negative Feedback / Risk Areas
- Phone contact issues and wrong numbers reported, a frequent Felt Bicycles customer complaints theme.
- Difficulty sourcing specific parts like rear derailer hangers and aerobars affects repairs and upgrades.
- Concerns about carbon frame damage and unclear options for replacement frame or buyback.
- Wheel and hub defects causing service delays.
Key Takeaways for Future Customers
- Check Felt Bicycles reviews and contact customer service by email if phone fails.
- Confirm parts availability before purchase or repair to avoid delays.
- Ask about frame support, repair options, and policies for replacement frame scenarios.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Felt Bicycles shows a 5.0 star rating from 1 review and generally positive sentiment, with specific praise for customer service.
Positive Feedback
Customers note helpful, above-and-beyond customer service and successful parts support when contact is made.
Negative Feedback / Risk Areas
- Phone contact issues and wrong numbers reported, a frequent Felt Bicycles customer complaints theme.
- Difficulty sourcing specific parts like rear derailer hangers and aerobars affects repairs and upgrades.
- Concerns about carbon frame damage and unclear options for replacement frame or buyback.
- Wheel and hub defects causing service delays.
Key Takeaways for Future Customers
- Check Felt Bicycles reviews and contact customer service by email if phone fails.
- Confirm parts availability before purchase or repair to avoid delays.
- Ask about frame support, repair options, and policies for replacement frame scenarios.
Media from reviews
Need to know the rear derailer part number for a 2008 felt redemption 3
- - Bought a 2008 Felt Redemption 3 that didn't include a rear derailleur hanger and needs the part number.
- - It mounts on the outside and uses one bolt.
I purchased a 2008 felt redemption 3 and it didnt come with a rear derailer hanger. Im having a hard time finding one so I was hoping g to know the part number. It mounts on the outside and has one bolt fastener
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCarbon Damage
- - Used 56 cm Felt FR carbon frame bought for $1005; scratches on BB and chain stay.
- - Pro's Closet says not structural; Broken Carbon would repair for $700.
I need an assist from one of your bike specialist related to a Felt FR road bike carbon frame.
I purchased a used 56 cm Felt FR Road Bike at a bike swap sponsored by Ski Club Vail late this Spring in Edwards Colorado. I clearly understood that the bike was used and that the carbon was scratched slightly on the bottom bracket, chain stay and down tube from chain wear.
Nevertheless I paid $1005 for the bike.
I figured that I could upgrade some of the components but wanted to make sure the Carbon was structurally sound. I took it to Moon Time Cyclery in Edwards Colorado to inspect the Carbon's integrity. Furthermore, I was told by the long term owner that the Carbon scratches were cosmetic in nature. So I had him upgrade the Scram shifter components, replaced the chain, put in a new cassette for better climbing, etc.
for $750.
Upon completing the upgrade, I took it to The Pro's Closet in Louisville Colorado to see what they would offer me for the bike. They did an x-ray on the frame and said those scratches on the bottom racket, chain stay and down tube were not structurally sound.
I contacted a company Broken Carbon in Boulder Colorado to get a second opinion. That company said they would have to charge me $700 for the Carbon repair and with no warranty.
You can see I am in the hole financially. ($1005 + $750 +$700) Could Felt advise me as to what to do next?
Rater than pay for the $700 repair of the Carbon scratches, would it make more sense to buy an Aluminum frame and discard the damaged frame since I can't afford to buy a new Carbon frame?
Do you buy back and recycle damaged Carbon frames? If not, what type of Aluminum frame would work with the components of the present bike.
Copperas Cove, Texas
Aerobar bayonet part
Customer service was wonderful. Above and beyond. Sending me the new part and also a fix to a problem that not even having yet.
User's recommendation: Customer service was wonderful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lucca, Tuscany
Informazioni sulla mia bicicletta
Mi hanno rubato n. 2 byci Felt identiche cambia solo il colore, vorrei maggiori informazioni su queste bici e un contatto email dove scrivere e inviare foto
Aitatemii per favore Francesca
Preferred solution: Infirmazioni
Coral Springs, Florida
Need new rear tire and wheel
I need a new rear wheel. Hub defective.
I tried to call you twice and you hung up on me. I can't give a review since I spoke to no one.
Denver, Colorado
Replacement frame
- - There was no answer after I called and the issue remains unresolved.
- - Wants replacement frame options for a used Felt; frame is bent.
I called, no answer. Issue is unresolved.
Seems like the wrong number; phone keeps ringing. I just would like to talk to someone about a replacement frame for a used Felt. The bike is perfect, the frame is bent Im told.
Wonder what my options are. Thanks.
User's recommendation: This is not the current customer service number.
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You bought it with the intention of doing a few R&R of some mech systems and flipping it (poor choice of terms for a bicycle, sorry) to a dealer for a profit ? No need to scold you ; the first thing you stated is that you knew of the pre-owned (used to us older types) status.
That opens the doors to The Land of Anything Can Happen. I understand through personal experience. (They save me a parking space for my cars there) . The thing that scares me about your job is I know just enough about carbon fiber and fiberglass, plexiglas, lexan and plastic blah blah to reject anything cracked outright.
You can't believe in "I was told".
But I guess you know that. Good luck.