Fellowproducts Reviews
Fellowproducts Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fellowproducts has a 2.9 star rating based on 6 customer reviews. Consumers are mostly neutral. Rating distribution shows 50% unfavorable and 33% positive. Reviewers value Billing Practices and Privacy and Data Security.
Key Takeaways for Future Customers
- Read Fellowproducts reviews for recurring notes on communication and warranty handling.
- Expect medium price level and attention to billing practices when ordering.
- Some customers received replacements after claims, but phone support is limited.
Negative Feedback / Risk Areas
- Poor customer service and delayed responses are common customer complaints.
- Shipping delays, return and refund friction, and slow warranty replies.
- Difficulty reaching a live person for billing or technical issues.
Positive Feedback
Several reviewers reported successful broken item replacements and satisfactory resolution for some warranty claims.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fellowproducts has a 2.9 star rating based on 6 customer reviews. Consumers are mostly neutral. Rating distribution shows 50% unfavorable and 33% positive. Reviewers value Billing Practices and Privacy and Data Security.
Key Takeaways for Future Customers
- Read Fellowproducts reviews for recurring notes on communication and warranty handling.
- Expect medium price level and attention to billing practices when ordering.
- Some customers received replacements after claims, but phone support is limited.
Negative Feedback / Risk Areas
- Poor customer service and delayed responses are common customer complaints.
- Shipping delays, return and refund friction, and slow warranty replies.
- Difficulty reaching a live person for billing or technical issues.
Positive Feedback
Several reviewers reported successful broken item replacements and satisfactory resolution for some warranty claims.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delayed my Electric Atmos Cannister a monthly eith no explanation
Don'tNirder from this company! Poor customer service and because products are made in China it takes longer for them to be sent to USA. and when the customer calls Fellow customer service they do not share information with the customer.
Bad customer service and delivering product to customer.bad customer service...bad customer service bad customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken unit
- - They emailed after submitting the claim and asked to troubleshoot.
- - When it failed to resolve, they shipped a brand new replacement grinder.
After submitting the claim they emailed me a few days later. They asked me to troubleshoot a couple
Things but when it did not work they shipped a brand new replacement grinder.
Very happy to see that Fellow stands by their product.
It makes the investment so much more worth it . Thanks for all your help !
User's recommendation: Don’t give up, they will respond
Chicago, Illinois
Long time waitifor the product checking the status i , the worst communication ever
I’m really pissed because I didn’t receive my order yet
Still I dont know if I ever get my order. Its hasnt been processed yet , I ordered on the 9th till now I didnt have any answers
User's recommendation: Let a real person talk to customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Broken unit
- - Three months after purchase I requested an exchange for grinding noise.
- - Six and a half months later it stopped.
- - Warranty claim filed; no response.
Company fixed the issue and I have been provided with apology. Yes they finally answered me and asked to troubleshoot a couple points which I had done already. After someBack and forth emails they promptly honored the warranty and sent a replacement grinder.Thanks for your help
3 months after I bought it I requested them for an exchange bc of a loud noise while grinding
It resolved itself after a
Couple days off the the outlets.
Now 6.5 months later it stopped working completely.
In spite of cleaning it inside as instructed on their YouTube channel.
Submitted a complaint under warranty havent heard back. Almost $400 should last longer than 6-7 months
User's recommendation: Think about it twice before spending $$$
Troubleshooting my opus
- - I can't remove the upper burr to clean the machine.
- - The wire bale is insufficient, and due to the design, passageways clog easily.
I have been in contact with Fellows but it appears the device in question is not up to advertised claims , and they can't do anything about it
I can't get the upper burr out to clean the machi e. The wire bale is insufficient. Once I do get it out , it goes right back in , but when I bring some beans , it is extremely hard to remove again.
Due to the design of the machine the passageways get clogged easilly.have a live person answer the phone
Aiden coffee maker needs returned, will not work
New coffee maker will not work. Keeps telling us to add water and the water is already in Such a shame because coffee tasted great, just not happy that we had no coffee when wanting it in the morning
Hartford, Connecticut
Return coffee maker
- - Emails bounce; no reply; only the San Francisco store provided any help.
- - No confirmation of Staples return; 100-symbol requirement.
I’ve already tried to send an email and it bounces back so why bother asking? Do have anyone that can answer a telephone and speak to a live person.
I called one of the stores in San Francisco. That’s the only way I was able to get any help at all now I am still waiting.
I return the item at Staples and I’ve gotten no confirmation that you have received the item and now this I have to have 100 symbols to return something. Why can’t it be just much simpler why do I have to write a story?
User's recommendation: Have somebody answer the telephone?
Denver, Colorado
Poor shipping communication
- - Gift purchased; delivery promised before Christmas.
- - Bought on 12/14; no 12/24 update.
- - No phone contact; only email; update 12/30; disputing charge.
Purchased a gift for Christmas and website stated delivery before Christmas. Purchased on 12/14.
Shipping status sat with no update stating a 12/24 delivery. No phone number to call them on. I emailed and finally the shipping updated to arrival on 12/30. Unacceptable!!!
Cannot get a human to speak with.
Only email. I will be disputing the charge.
User's recommendation: Do not buy directly from them!
Problems with my Aiden and need to know where to get more filters
I wanted to talk to a person and got referred back to communicating by email. Sometimes it is too difficult to describe a problem via email and I prefer to talk to a person.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInner burr cap nut came off the inner burr bolt
I would like to speak to someone regarding my fellow grinder which i do like thank you Bill Jacobs 917-853-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t talk to anybody about billing
Trying to contact a human at customer service. Please call me. I have received an order from you - sorry I didnt get it on Amazon!!!
Preferred solution: Price reduction
Didn’t realize that dark roast beans are such an issue for ode 2 grinder
- - Grinder jams on dark roast beans even after cleaning.
- - Regular cleaning for Ode Gen 2 is advised for frequent dark-bean use, weekly or daily.
Grinder gets jammed when I try to grind dark roast beans even after I manually clean it.
You are correct that for customers that grind dark beans exclusively or primarily, they need to be cleaning their Ode Gen 2 regularly, weekly or even daily depending on the amount of beans, the fineness of the grind, and the specific roast profile. Filing a warranty claim for a new Ode Gen 2 would not change this, unfortunately. I apologize that I am not able to assist you further on the matter.
User's recommendation: If you plan to grind dark roast beans this grinder is not for you.
Chicago, Illinois
Broken item replacement
- - Thanks for mailing a replacement.
- - I would recommend Fellows Products to others; I appreciate the customer service resolving my issue.
Thanks for mailing me a replacement .
Yes I would recommend Fellows Products to others.
I really appreciate the customer service helping me to get my issued resolved.
Satisfaction graunrantee.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFellow Ode grinder stopped working. I followed...
- - Fellow Ode grinder stopped working after YouTube fixes; not working.
- - Customer service sends questions; no human contact after six days.
Fellow Ode grinder stopped working. I followed all YouTube instructions to remedy the situation…No luck.
Then followed another YouTube video to take it apart, and clean (nothing to clean out - it was very clean), Reassembled and STILL not working. Numerous emails were sent to Fellow customer service. All I have received was a response asking inane questions (that were addressed in the original correspondence). I have not been waiting six days for technical assistance, a phone call and NOTHING.
When I pay $300 for an appliance, customer service and the ability speak to a HUMAN BEING is expected. If this situation is not resolved very soon, I will send a message to Jake Miller (on LinkedIn), and NEVER purchase and/or recommend Fellow!
SO frustrated and disappointed with this company! Appreciate this site posting a phone number to try.
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