Felix Health
Felix Health Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Felix Health has a 1.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied and many seek refunds after failed consultations or charges.
Key Takeaways for Future Customers
- Read Felix Health reviews first and expect limited phone support; contact is chat-only.
- Be prepared to request refunds for failed appointments or billing errors.
- Consider alternatives for metabolic or psychiatric care before paying $99 for a consultation.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing and failed charges with no refund.
- Poor customer service and no live phone support causing delays.
- Delivery failures and medication pickup issues reported.
- Reports of discrimination after disclosing psychiatric medications.
Positive Feedback
Limited or no positive comments appear in the available reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Felix Health has a 1.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied and many seek refunds after failed consultations or charges.
Key Takeaways for Future Customers
- Read Felix Health reviews first and expect limited phone support; contact is chat-only.
- Be prepared to request refunds for failed appointments or billing errors.
- Consider alternatives for metabolic or psychiatric care before paying $99 for a consultation.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing and failed charges with no refund.
- Poor customer service and no live phone support causing delays.
- Delivery failures and medication pickup issues reported.
- Reports of discrimination after disclosing psychiatric medications.
Positive Feedback
Limited or no positive comments appear in the available reviews.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Catharines, Ontario
Angry about customer service
NP away for a month with no apparent support to patients in her absence
The customer support is horrendous. There is no way to speak to a live person.
Given runaround and runaround when trying to contact NP.
Message says she will be away for a month but no way to contact a licensed professional that should be covering in her absence. Shame on you
- No live customer support
User's recommendation: Don’t use this company if you can avoid it
Saint Albert, Alberta
Discrimination
- - I was asked to speak to my psychiatrist about unhappy meds; not disclosing could have helped.
- - I disclosed meds; they assumed I was unstable.
I was asked to speak to my psychiatrist when I was not happy with the medication suggestions. I made the mistake of revealing that I was on certain medications, which led them to assume that I was not stable. I feel that if I had never put down my psychiatric medications, I would have been greatly different and received the appropriate medications.
- Discrimination
Preferred solution: Full refund
User's recommendation: Do not reveal if you are taking psychiatric medications.
Toronto, Ontario
No refund and charged bad reactionary yoo
- - Practitioner refused to show me how to input my weight and customer service said edits were possible.
- - I was charged and assessment was not performed.
My practitioner refused to show me how to input my correct weight when customer service told me they can edit, and I did as well. I was charged, and no assessment was done.
This is not ethical practice and should be reported. Do not use.
Preferred solution: Full refund
User's recommendation: Do not use felix
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit card charge
I had a $99 charge and I didn't receive any product. I want that refund to my card before I have to call my credit card provider. Thank you.
- Charged credit card when no product delivered
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They charged me and delivered no service.
- - Metabolic health consult canceled; $99 not refunded; no service.
- - Support emails unanswered; no live phone contact.
Company fixed the issue and I have been provided with apology.
My metabolic health consultation was cancelled, and they have not refunded the $99. No service has been delivered.
I have emailed customer service a number of times, and there is no way to get a live person on the phone. How ridiculous.
And there's no point in having a metabolic health consultation where they'll send you for a cholesterol blood test and a glucose fasting blood test, which can be done by going to any walk-in clinic or doctor. MSP is free in British Columbia.
Preferred solution: Full refund
User's recommendation: Stay away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund request
- - Paid $99 for a consultation.
- - Link to respond showed error 403.
- - Now it shows You're all caught up with no payment or appointment info.
I paid $99 for a consultation via Apple Pay, but the link to respond to the practitioner showed 'error 403.' After contacting customer support, I was told to use a different browser. Now, it directs me to the main page with the message 'You're all caught up,' without any information about payment or an appointment. It feels like I paid for nothing, contacted support 15 hours ago but have received no response.
- No contact phone number
Preferred solution: Full refund
User's recommendation: Be very careful with them. No phone number to contact them directly. Only chat
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery failure and no response from company - possible scam
- - Delivery was marked failed; meds sent to a post office an hour away.
- - They ignored my message and I'm waiting for a response.
Despite my being home all day on the day of delivery, they said the delivery 'failed' and took my medication to a random post office an hour away from me. If I wanted to waste 2 hours going to a post office and showing my ID for this medication, I would not have paid extra for Felix.
When I contacted them about this, they ignored me. I'm still waiting for their response.
If they do respond, I will update this. If not, consider my experience before you give them your money - are you willing to risk having to travel an hour and show your ID for this medication that you're paying extra for?
- Didnt deliver what i paid for
- Unresponsive customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don't spend your money here.
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