map-marker Jackson, Michigan

Biggest mistake we ever made !!!

Once you sign papers its yours !! As I was told it may of been promised to you - to fix the issues - But was it written in Stone to you ? But was it ?? of mold smells - cracked windshield - paint chips - scraped and chipped Rim - This is the service we have received- 4 times dropping vehicle off they keep it in parking lot for two days every time - call say its fixed - its not at all - Will not give any paperwork on it - the manager over ride them so nothing is the system- I was told that by the service advisor - Thank god for notes and times Ive called for last months-
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User's recommendation: Don’t !!!!

Trina S Djf

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Verified Reviewer
| map-marker Lansing, Michigan

Had vehicle for 1 1/2 month - only 1 payment - had it up there 4 TIMES and STILL IS NOT FIXED- Sales person ( 2nd one dealt with - Horrible customer service) Just horrible - $54,000 vehicle

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Next Call - Public Relations General Motors - calling Tuesday first thing in the morning!! This company-Beware - just go somewhere else - they dont take care of their customers- dont sign nothing !!!
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Preferred solution: For This vehicle to be taken care - like was said beforehand- we have taken it there 4 times - Now they won’t take care of the real problem and want to just sugarcoat it now that they got the money-

User's recommendation: Go somewhere else - seriously!

S. M Ovd
map-marker Lansing City, Michigan

Buy your car anywhere than here.

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If I could I would give this dealership a negative rating. I bought a vehicle from them in early December and was assured everything was perfect. I expressed concerns regarding the tires, alignment, etc. and was told everything was perfect. Within 2 months it was in need of an oil change (mind you this takes the more expensive synthetic oil that is supposed to last longer) while in for a simple oil change I was informed that there was an oil leak that should have been discovered when they were performing the oil change they supposedly did prior to driving it off the lot. While that repair was being done by the service department that discovered the leak as I didn't want to risk driving it until that was repaired, they discovered several other issues. I contacted Feldman regarding this and was told to bring the car back to them so they could "make it right". I did as they requested and guess what, they did absolutely nothing. Claimed there were no other issues that everything was acceptable other than they did me the favor of a front end alignment, even though that was supposed to have been done prior to my driving it off the lot the first time (I was told this was done). My advice to anyone considering this dealership is to run in the opposite direction. They have absolutely no clue what the term customer service truly means. I would never pull in their lot again if it weren't for the fact that I'm tied there by the extended warranty they talked me into. If I take it anywhere other than Feldman it will cost me more money than it already has, but as soon as I am able to unload this lemon I will be going elsewhere with my hard-earned dollars.
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  • Customer service
Reason of review:
Poor customer service

Preferred solution: repair or replace the issues discussed

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