New Reviewer

Buy your car anywhere than here.

If I could I would give this dealership a negative rating. I bought a vehicle from them in early December and was assured everything was perfect. I expressed concerns regarding the tires, alignment, etc. and was told everything was perfect. Within 2 months it was in need of an oil change (mind you this takes the more expensive synthetic oil that is supposed to last longer) while in for a simple oil change I was informed that there was an oil leak that should have been discovered when they were performing the oil change they supposedly did prior to driving it off the lot. While that repair was being done by the service department that discovered the leak as I didn't want to risk driving it until that was repaired, they discovered several other issues. I contacted Feldman regarding this and was told to bring the car back to them so they could "make it right". I did as they requested and guess what, they did absolutely nothing. Claimed there were no other issues that everything was acceptable other than they did me the favor of a front end alignment, even though that was supposed to have been done prior to my driving it off the lot the first time (I was told this was done). My advice to anyone considering this dealership is to run in the opposite direction. They have absolutely no clue what the term customer service truly means. I would never pull in their lot again if it weren't for the fact that I'm tied there by the extended warranty they talked me into. If I take it anywhere other than Feldman it will cost me more money than it already has, but as soon as I am able to unload this lemon I will be going elsewhere with my hard-earned dollars.
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ID
#1495031 Review #1495031 is a subjective opinion of poster.
Location
Lansing City, Michigan
Service
Feldman Chevrolet Of Lansing Oil Change
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$19000
Preferred solution
repair or replace the issues discussed

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