FedEx Reviews

No way to email photos and video of a reckless FedEx driver. He parked 3-4 FEET from the curb on a narrow street.

Must be too much effort to park at the curb so traffic can pass by. Kept traffic blocked for about 10 mins. There was a very long line of cars & trucks stuck behind him. When I asked one of the two delivery guys as he walked past me if they could move the truck, he said "NO, were not moving until the delivery is complete!" I pointed out that he was blocking traffic, and he flipped me off.

Truck number 661337, approx. 11:51am, Thursday, Aug 20, parked at 1723 Championship Blvd, Franklin, TN, and appeared to be delivering to #1725.

I have dashcam video.

This has been going on for years, but this last year their delivery drivers are beyond incompetent. I have 1 square section of concrete between my carport and my porch that is not covered.

FedEx habitually places my packages on this piece of concrete. Besides being open to the sun and rain, there are ants and a water hose. I have on my account a notice as to where to place the packages. That has not worked, so I also have a sign in the window pointing to and telling them where to place the packages.

I have called and complained many times. I have had the shippers put the directions on the label. I do not know what else to do. They just do not care.

I have had to make many claims. I am sure I have a big note on my file that states 'this lady is a pain.' Photos are just the latest delivery.

I had a Large Box and mail..the Box contained 2 Acacia wood stools..27 March..i had 2 separate deliveries of the same item, 2 per box..The first delivery was placed om covered porch * at my Front door..the 2nd the Stool Box and smaller package was on top..the Box approximately 3 foot high by 20 inches Square..the shameful deliver was * placed on the Ground by my Recycle ***..nearly 50 ft down my Long at least 150 ft Drive way!!

I was quite disturbed when I saw this made 1 day after delivery..my spouse thought I gad put a recycle box there..as he Did Not look closely! I could have Lost those packages !!

The driver would have backed all the way out into a major road..Or drove through my yard to turn around * in which case it should have been Properly placed on my porch!!Look on your ground s when u Expect packages..insist they come to your door or call leave a message message! Intolerant customer services

I am writing to formally escalate a matter concerning my shipment, tracking number 886647****78, which was dispatched on 02 December 2025 from China to Namibia and has remained unresolved for approximately eight (8) months. I have been advised by the FedEx Namibia office that, following the upgrade of the ASYCUDA system by Customs and Excise, FedEx experienced difficulties capturing manifests and customs entries into the upgraded system.

As a result, my shipment has remained uncleared and undelivered for an unreasonably long period. While I appreciate that system upgrades may create operational challenges, an eight-month delay is entirely unacceptable. Throughout this period, I have not been provided with a clear timeline for resolution, nor have I received consistent and meaningful updates regarding the status of my shipment. Since the goods arrived in Namibia, there have been numerous amendments and corrections relating to the supporting documentation.

The final corrected invoice was submitted on 15 April 2026. Furthermore, the FedEx Regional Manager, Ms. Esther Iifo (Contact Number: +264811****14), confirmed that FedEx has received and is in possession of all the necessary documentation required to finalize the customs clearance process with Customs and Excise. In an effort to expedite the matter, I personally followed up directly with Customs and Excise on several occasions.

However, I was informed that the shipment cannot be finalized because FedEx has not successfully captured the manifest on the Customs system. Consequently, the customs clearance process remains incomplete, despite all required documentation having been submitted to and acknowledged by FedEx. Over the course of these eight months, I have made numerous attempts to engage with the local FedEx office. I have contacted Ms.

Esther Iifo by both telephone and email on multiple occasions. Unfortunately, my calls have not been returned, my emails have largely gone unanswered, and I have repeatedly been informed that she is unavailable or attending meetings. This lack of responsiveness has left me with no alternative but to escalate the matter to FedEx Headquarters. Additionally, more than 50 emails have been exchanged between myself and various FedEx representatives, many of whom have been copied into the correspondence.

Despite the extensive communication, repeated assurances, and ongoing follow-ups, the issue remains unresolved. The prolonged delay, inadequate communication, and apparent inability to complete a fundamental customs clearance requirement have caused me significant distress, anxiety, frustration, and inconvenience.

As a customer, I find it deeply concerning that a shipment can remain undelivered for eight months due to an issue that appears to fall within FedEx's operational responsibility. I respectfully request that FedEx Headquarters urgently investigate this matter and provide the following: