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Ingrid Mahogany, Social service and housing complaint

Update by user Sep 29, 2018

CONSUMER COMPLAINT, Ms.Ingrid Mahogany social service provider,unprofessional and poor service to clients

Original review posted by user Apr 21, 2018
My name is Andrew Mcdougal, I am writing to you regarding My experience at a transitional home called Federal City Recovery located in SE Washington D.C, under the support of Ms. Ingrid Mahogany The purpose of the housing program is to provide temporary (6 months) housing to displaced and homeless persons that are working and can save money into an escrow account, I moved into the housing program at FCR in august 2016 at resident 2606 Bowen Road S.E Wash DC, I started paying in to my escrow every 2 weeks, I work part time at Safeway making less than 20 hours a week And I get paid every Friday ,when I moved in I asked Ms, Mahogany may I pay my escrow every 2 weeks Instead of every Friday because I don’t make enough in one week to pay escrow plus my other expenses, at first she replied “Yes” than a month later she retracted and said “you get paid by Safeway every Friday so you should pay escrow every Friday ,not every 2 weeks” I tried to explain to her it would have been very difficult for me to pay my escrow every Friday ,Im enrolled in school full time Monday thrue Friday for construction welding ,HVAC (heating and A.C) and training for building maintenance, plumbing and carpentry at C.E.T (Center for Employment Training),once a week I attend therapy treatments for my PTSD(Post Traumatic Stress Dissorder) buy groceries and basic necessities ,pay my monthly phone bill ,attend mandatory meetings 2 times a week with Ms. Mahogany while seeking a second job and going to work part time at Safeway , but she would cut me off and not listen to reason BY November 2016 a new policy went in effect at FCR that no one can work late anymore !!, Ms. Mahogany said everyone must make the 12mid nite curfew or be discharged from FCR ! NO MORE WORKING LATE !I told Ms. Mahogany im scheduled to work evening at my part time job at Safeway and sometimes I work late and may not be able to make it in by curfew, her only response was “THAN YOU WILL BE DISCHARGED FROM THE PROGRAM” She even told me to tell my employer to let me go home early to make curfew on time, This Jeopardize my job and my availability to work , FCR wants me to pay my escrow every week but endangers my availability to work in the process causing me to make paying my escrow more difficult On Monday December 5th Ms. Mahogany called me in to her office for a mandatory case review ,she wanted to know about my discrepancies of missing escrow payments, “you get paid every Friday you should pay escrow every Friday and not every 2 weeks “ she said,I tried to explain to her between going to school , attending therapy and looking for a second job the transportation expenses completely depletes my allowance making it difficult for me to pay escrow I asked Ms. Mahogany may I speak to the director of FCR and she said No ! ,I asked why not? I should be able to speak with the director , she finally gave in and called the director of FCR And put him on 3way speaker phone, but she didn’t let me talk to him, Ms. Mahogany did all the talking and I never got to say one word to the director ,Ms. Mahogany spoke all bad about me without allowing me to defend myself, Ms. Mahogany denied me my right to be heard by the Director of FCR, I asked to speak to the director and she did all the talking after speaking all bad about me I was discharged from the program,and I was told I had until 5pm the next day less than 24 hours to move out,I was frustrated ,angry stressed and I went right back into depression The next day Tuesday 6th it rained all day, I went to my place of residence to check on my things and retrieve some of my items but i was barred from the premises and could not enter to get any dry clothes i written a appeal letter to FCR and gave it to Ms .Mahogany, I asked when do I get my appeal ? ,Ms. Mahogany replied “when you move out “ But The purpose of an appeal is to stay in !!,Not move out. according to FCR rules, the appeal process takes 5 days where it goes through the clinical director and the executive director and goes under review for 5 days,but it did not happened ,again I was denied my right to due process ,No due process Has taken place my appeal went unheard and went no where, I was put out school and I missed my therapy treatments for depression I was left homeless and returned to a state of depression and suicidal tendencies FCR has misrepresented it self to help those going through recovery , the organization failed to stick by its name and failed to do what its name implies "Recovery" instead i have not recovered , I was going through recovery to further my goals and education obtaining certifications while working part time and FCR put me out while I was getting my life together, FCR has lost hindsight of what “Recovery “ is they pulled everything from under him while I was going through recovery,I almost got put out school ,my homework and studies became extremely difficult ,I fell back into depression and now to cope with this My complaints are · FCR failure to report (more than 50%) additional money put into escrow Negligence i was put out on harsh climate conditions · I was denied the right to be heard by the director · i was denied my right to due process to go through proper channels · My appeal went unheard · job endangerment ( i was instructed to cut my work hours to meet curfews) · Misrepresentation ( Agency "Did Not" help me to recovery) · Mental anguish contributed to PTSD · Medical dependency on medical marijuana and psychiatric therapies
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ID
#1238216 Review #1238216 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Federal City Recovery Services Customer Care
Cons
  • Unprofessional service
Reason of review
Poor customer service

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