Mitchell T Qoq

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Issued complaint regarding order and received unprofessional response

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I ordered two slings from FNT. It took a month for them to be delivered and I was patient because it was due to weather concerns.

But upon arrival one of the vials only contained moss. After contacting customer service they responded by treating me like a moron, saying that the tarantula is for sure there and saying I should've followed procedures that I already followed IE unpacking over a bowl, using a bright light to see the tarantula, keeping the contents of the vial. They also said that most customers with this issue find their tarantula in the moss the next day. I had stated in my original email that I would follow up in a couple days on whether or not it showed up.

They were the ones that decided to respond right away on their personal time even though I mentioned that I understood that they weren't open and could contact me when they opened in four days. (Side note: what kind of schedule is Sat-tues? Can't be Mon-Fri like normal people?) They then asked for proof of lack of tarantula, which I provided a video. Their only response was that I shouldn't be so rough with the tongs.

I ALREADY SIFTED THROUGH IT FOR A HALF AN HOUR UNDER MY EXTREMELY BRIGHT HEADLAMP, THERE ISN'T ANY TARANTULAS IN THE MOSS TO BE WORRIED ABOUT. Then they proceeded to point out that the package wasn't picked up within two hours. I explained that I was at work at time of delivery and had no ability to pick it up. Their only response was "wE cAn puT a dIffeRenT NaMe on thE labEl"

Whether or not I received my tarantula is neither here nor there.

But it is the customer service response that irked me. You are selling a product that costed you next to nothing. How hard is it to just right the wrong and secure a future customer. Instead you preach your bulls*** policies that are nigh impossible for the average working American to abide by.

They could have just said, "please stay in touch regarding if the tarantula turns up then we will discuss further action" Instead they were all "my human employees are perfect and never make any mistakes, by the way here's our policies you didn't follow. Get fukt"

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Loss:
$32

Preferred solution: Apology

User's recommendation: If you order from this place, call in sick the day of the delivery so you can adhere to their bs policy

Anonymous
map-marker Philadelphia, Pennsylvania

Fear not is the best

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Ive been ordering from Fear not for almost 7 years. Customer service is always the best, packaging is top notch, animals always healthy and thriving. Ive never received a DOA and never had a random death from any tarantula Ive purchased from them. Best company to order from.
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User's recommendation: Best company to order from

Tiffany S Heg

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Verified Reviewer

CAUSE DAMAGE YET REFUSE RESPONSIBILITY!!

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Fear Not Tarantulas - CAUSE DAMAGE YET REFUSE RESPONSIBILITY!!

Our T arrived a full week late and died, despite everyone ON OUR SIDE, doing everything as instructed, in less than 18 hours!!!

They have a "30 day gurantee," however, instead of owning their series of mistakes and deliberate damaging actions they would rather paint the victims as the perpetrators (see below)...

THEIR LATEST RESPONSE WAS TO BLAME ME BECAUSE I STARTED SHAKING AFTER A WEEK OF DRAMA WHEN I FOUND OUR T DEAD!!! THEY ARE PUT OUT BECAUSE I WON'T CODDLE THEM!!!

THEY ARE SCAMMERS!!! RUN!!!

I have reported them to BBB and Atty General they refuse to correct the Nightmare THEY CREATED AND PERPETUATE IN THEIR ACTS CAUSING DAILY, CONTINUED DAMAGES RUN TO OUR FAMILY!!

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Loss:
$150
Cons:
  • Refuses responsibility
  • Refuses to provide solutions for damages caused
  • Blames victims for their choices and actions

Preferred solution: Full refund

User's recommendation: RUN AWAY!!!

Matthew F Ukq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Sells smaller sizes than advertised

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Fear Not Tarantulas - Sells smaller sizes than advertised
Updated by user Jan 07, 2023

No contact from vendor at all

Original review Dec 08, 2022
I was sent smaller than advertised spiders from FearNot
They asked me to send photos and kept changing the requirements for the photos as we went along.
I had been clearly sent sizes smaller than advertised and they refused to do anything for me dispite the photos I sent.
In the end: they expected me to stretch the 1/4 slings legs do they can get a proper measurement.
Really stetch a 1/4 inch slings legs.
They ask for a picture then keep asking for different things that get more and more ridiculous before they say that is the size they sent.
I feel ripped off
Also for the $50 I paid for shipping I think they could have put in a couple of heat pads in the box which was very poorly packaged.
Order with extreme caution from this vendor
View full review
Loss:
$50
Pros:
  • Prices ok
Cons:
  • Items poorly packaged
  • Sells smaller specimens than advertised
  • Website design and emails are terrible

Preferred solution: Full refund

User's recommendation: Avoid this vendor

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