FCP Euro
FCP Euro Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FCP Euro has 4.1 star rating based on 13 customer reviews. Consumers are mostly satisfied.
67% of users would likely recommend FCP Euro to a friend or colleague.
- Rating Distribution
Pros: Good customer care from leah, Lifetime warranty on parts.
Cons: & director are very rude and unprofessional, Bad customer service, Bad shipping.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FCP Euro has 4.1 star rating based on 13 customer reviews. Consumers are mostly satisfied.
67% of users would likely recommend FCP Euro to a friend or colleague.
- Rating Distribution
Pros: Good customer care from leah, Lifetime warranty on parts.
Cons: & director are very rude and unprofessional, Bad customer service, Bad shipping.Recent recommendations regarding this business are as follows: "Videotape your unboxing of parts just to be safe!", "Don't buy anything from them they will rip u off", "If the order received doesn’t look like what you ordered call and talk to a representative.", "Great company!", "Don't hesitate to buy the price is right and all my orders arrived fast and in good shape.".
Most users ask FCP Euro for the refund as a solution to their issues.
Review authors value the most Turnaround Time and Layout of Store. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad situation with EXCELLENT resolution
I don't know if I lucked out with the best customer service rep ever (LEAH, thank you!) or if this is in keeping with their usual level of care -- but I have to give my experience the highest possible rating. I had an amazing conversation with customer service and cannot thank Leah enough for how she handled a frazzled, confused customer -- ME!
What started as a bad situation ended with a great interaction and that's how customer service SHOULD be!
All of that being said, I want to recommend that people videotape their unboxing of parts to be on the safe side. We received some used parts, but never opened the boxes, so didn't know. Upon realizing we didn't need them for repairs, we sent them back. Only for FCP Euro to discover they had been used and we were facing no refund.
It was devastating/ shocking news, especially because the parts were expensive and we are in no position to just eat the cost. We didn't know how to prove we'd never opened them. But they took the time to examine the situation and gave us the best possible customer care.
I am deeply grateful. The world needs more Leahs!
- Good customer care from leah
Preferred solution: Full refund
User's recommendation: Videotape your unboxing of parts just to be safe!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Albert, Auckland
Order never arrived
So pissed of with this company I've spent almost 5000 nz dollars and these useless incompetent good for nothing ripper offers have done nothing but lie and take my money I'm never ever buying anything from them again and I suggest no one else does aswell! They have been impossible to get hold of they have no replied tommy emails proving my proof of purchases it's like gey don't even exist!
User's recommendation: Don't buy anything from them they will rip u off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jamestown, North Dakota
My mistake not product
Everything was absolutely awesome and amazing customer service was incredible and there was no actual issue with the way with the product I use the wrong sequence of installation and once I figured that out and switched up the sequencing of installation everything worked perfect
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Chicago, Illinois
The issue was resolved quickly.
The order I received was different from what was ordered.after I got to talk to a customer service representative the issue was resolved.
User's recommendation: If the order received doesn’t look like what you ordered call and talk to a representative.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gig Harbor, Washington
Resolved: Everything is great wish they had more shipping options.
Company fixed the issue and I have been provided with product replacement.
They didn't understand at first, but once I clearly explained the problem, it was resolved right away and the part was sent out to me.
User's recommendation: Don't hesitate to buy the price is right and all my orders arrived fast and in good shape.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Attention to Detail!
Company fixed the issue and I have been provided with apology. Didn’t. Just a suggestion for continuous improvement.
I ordered two complete oil change sets. One for My Porsche, and one for my Mercedes.
FCP sent me two big boxes with motor oils, drain plugs, filters, O-rings, etc. and everything was all mixed up. I had to go searching for part numbers to determine which item went with which car. They shouldnt mix all the items for two different vehicles, and expect the customer to sort it.
Also, the tiny items were almost lost in the flaps of the big boxes. Need more attention to detail.
User's recommendation: Good products but order fulfillment is a bit careless.
Fort Worth, Texas
Correction
FCP EURO is a great company, I was looking for their phone number and accidentally got your site. I have no problems with this company they are very good with their clients.
User's recommendation: Great company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCOMPLAINT
Nothing
They will suggest and ship the wrong parts, the customer service reps are incompentent and very rude and unprofessional and the customer service leads and customer service director makes excuses for their behavior, because they're just as rude and unprofessional. You pay for the same part twice, the wrong one they recommended and the correct one and they lie. NEVER reimbursed or compensated for their HORRIBLE service and mistake(s).
- Lifetime warranty on parts
- Cs reps
- Leads
- & director are very rude and unprofessional
Preferred solution: Full refund
North Miami Beach, Florida
Pissed off at the Pissed consumer phishing
There is no complaint at all. This company has been fantastic.
I was just trying to reach them on a weekend and in advertently got your number. I am not a pissed consumer.
User's recommendation: There is nothing wrong with FCP Europe. If I were to be a *** consumer, it would be at the Pest consumer company that somehow another scam me into using their toll-free number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTracking order
Hi Im looking to see if I can track an order. I would like to know if I hade purchased two struts from Volvo, XC 9o from this company?
Preferred solution: Info
Order parts
Called w specific questions and got answers I needed. Thanks!Highly recommend this business for quality oem parts.
Western Springs, Illinois
Order parts
Answered my questions and provided the insight that was needed highly recommended. Wiil be shppoing in the future
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUPS returned package due to missing invoice
Company shipped my international package without an invoice by way of UPS and the carrier returned the item due to the missing invoice. Called FCP Euro and they state that I should have provided the invoice.
Please tell me why that's the responsibility of the receiver to provide an invoice for a package that's being sent to them. FCP refunded me, excluding the shipping of course, because the parts were considered returned by me which it wasn't. I want my full refund including shipping because this was an error on FCP and not me. I shouldn't have to reorder to pay for shipping again and also reach out to UPS to provide them with an invoice.
Doesn't make sense. Tried calling again numerous times after to receive a refund for the original shipping cost but they won't answer the phone.
Preferred solution: Full refund
User's recommendation: Avoid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milford, Connecticut
Paid for Next Day Delivery, got UPS Ground and bad customer service.
Paid for next day delivery, order was placed before the shipping cut off time, and the order was not shipped. Customer service was a robot or someone just blindly copy and pasting a script response.
Nobody has reached out to explain what the status of my order is or anything. I will make sure to avoid this company from here on out.
Thanks Andrea P, Customer Service Quality Program Lead, for not having any answers in regards to this and hanging up the phone on me as well. And thank you Shane for tip toeing around every question I asked in regards to what happened with "I don't know, that's not true, I am going to have to disconnect this call." until I mentioned putting you in the 1 star review, then suddenly you wanted to try and answer those questions.
Bad customer service, bad inventory management, and bad attention to basics.
If an order is paid for with Next Day Delivery, the replacement should be as well. And if you don't have the inventory/it isn't going to arrive on time, you should contact the customer, not stay silent and hope they don't notice.
- Bad customer service
- Bad shipping
- Improper inventory management
Preferred solution: Full refund
User's recommendation: Avoid. Stick with Rock Auto, cheaper and more reliable.
Bellevue, Washington
No contact
I love this company but I couldnt get in touch with anyone on the phone. The automated voice told me everyone was in a meeting and then hung up. Now the system keeps texting me to leave a review
User's recommendation: If you don’t have questions the company is still great to buy from
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