Anonymous
map-marker Fort Worth, Texas

Correction

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FCP EURO is a great company, I was looking for their phone number and accidentally got your site. I have no problems with this company they are very good with their clients.

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User's recommendation: Great company!

Resolved
Jarett B Ekb

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Verified Reviewer
| map-marker Gig Harbor, Washington

Resolved: Everything is great wish they had more shipping options.

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Updated by user May 24, 2024

Company fixed the issue and I have been provided with product replacement.

Original review May 24, 2024

They didn't understand at first, but once I clearly explained the problem, it was resolved right away and the part was sent out to me.

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User's recommendation: Don't hesitate to buy the price is right and all my orders arrived fast and in good shape.

Resolved
Marysa Uez

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Verified Reviewer

Resolved: Attention to Detail!

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Updated by user Apr 04, 2024

Company fixed the issue and I have been provided with apology. Didn’t. Just a suggestion for continuous improvement.

Original review Mar 27, 2024

I ordered two complete oil change sets. One for My Porsche, and one for my Mercedes.

FCP sent me two big boxes with motor oils, drain plugs, filters, O-rings, etc. and everything was all mixed up. I had to go searching for part numbers to determine which item went with which car. They shouldnt mix all the items for two different vehicles, and expect the customer to sort it.

Also, the tiny items were almost lost in the flaps of the big boxes. Need more attention to detail.

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User's recommendation: Good products but order fulfillment is a bit careless.

Antonio S Wen

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Verified Reviewer

COMPLAINT

They will suggest and ship the wrong parts, the customer service reps are incompentent and very rude and unprofessional and the customer service leads and customer service director makes excuses for their behavior, because they're just as rude and unprofessional. You pay for the same part twice, the wrong one they recommended and the correct one and they lie. NEVER reimbursed or compensated for their HORRIBLE service and mistake(s).

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Loss:
$155
Pros:
  • Lifetime warranty on parts
Cons:
  • & director are very rude and unprofessional
  • Cs reps
  • Leads

Preferred solution: Full refund

Michael J Wae

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Verified Reviewer

Tracking order

Hi Im looking to see if I can track an order. I would like to know if I hade purchased two struts from Volvo, XC 9o from this company?

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Preferred solution: Info

Anonymous
map-marker North Miami Beach, Florida

Pissed off at the Pissed consumer phishing

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There is no complaint at all. This company has been fantastic.

I was just trying to reach them on a weekend and in advertently got your number. I am not a pissed consumer.

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User's recommendation: There is nothing wrong with FCP Europe. If I were to be a *** consumer, it would be at the Pest consumer company that somehow another scam me into using their toll-free number.

Rondi Pjp

Order parts

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Called w specific questions and got answers I needed. Thanks!Highly recommend this business for quality oem parts.

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Anonymous
map-marker Western Springs, Illinois

Order parts

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Answered my questions and provided the insight that was needed highly recommended. Wiil be shppoing in the future

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Ridge S Yop

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Verified Buyer
|

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Verified Reviewer

UPS returned package due to missing invoice

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FCP Euro - UPS returned package due to missing invoice

Company shipped my international package without an invoice by way of UPS and the carrier returned the item due to the missing invoice. Called FCP Euro and they state that I should have provided the invoice.

Please tell me why that's the responsibility of the receiver to provide an invoice for a package that's being sent to them. FCP refunded me, excluding the shipping of course, because the parts were considered returned by me which it wasn't. I want my full refund including shipping because this was an error on FCP and not me. I shouldn't have to reorder to pay for shipping again and also reach out to UPS to provide them with an invoice.

Doesn't make sense. Tried calling again numerous times after to receive a refund for the original shipping cost but they won't answer the phone.

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Loss:
$81

Preferred solution: Full refund

User's recommendation: Avoid

Ian S Mex

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Verified Buyer
|

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Verified Reviewer
| map-marker Milford, Connecticut

Paid for Next Day Delivery, got UPS Ground and bad customer service.

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FCP Euro - Paid for Next Day Delivery, got UPS Ground and bad customer service.

Paid for next day delivery, order was placed before the shipping cut off time, and the order was not shipped. Customer service was a robot or someone just blindly copy and pasting a script response.

Nobody has reached out to explain what the status of my order is or anything. I will make sure to avoid this company from here on out.

Thanks Andrea P, Customer Service Quality Program Lead, for not having any answers in regards to this and hanging up the phone on me as well. And thank you Shane for tip toeing around every question I asked in regards to what happened with "I don't know, that's not true, I am going to have to disconnect this call." until I mentioned putting you in the 1 star review, then suddenly you wanted to try and answer those questions.

Bad customer service, bad inventory management, and bad attention to basics.

If an order is paid for with Next Day Delivery, the replacement should be as well. And if you don't have the inventory/it isn't going to arrive on time, you should contact the customer, not stay silent and hope they don't notice.

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Loss:
$1000
Cons:
  • Bad shipping
  • Bad customer service
  • Improper inventory management

Preferred solution: Full refund

User's recommendation: Avoid. Stick with Rock Auto, cheaper and more reliable.

Anonymous
map-marker Bellevue, Washington

No contact

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I love this company but I couldnt get in touch with anyone on the phone. The automated voice told me everyone was in a meeting and then hung up. Now the system keeps texting me to leave a review

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User's recommendation: If you don’t have questions the company is still great to buy from

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