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Fatimas Beauty Salon - Customer Care Review from Swindon, Swindon

Update by user May 20, 2016

Also one last thing she boasted about some hair salon which is affiliated to her company, she said it's so 'popular.' however, I've never heard of it before and i know my salons in Leicester. She tried to make money, assuming I was a fool but ha! Don't think so mate.

Original review posted by user May 20, 2016
Unprofessional Fatima is rude and doesn't welcome you at all. Her beauticians are also so miserable and don't even welcome you! Thanks for the amazing service*sarcasm* They over thread your eyebrows so if you're after the thick brow look STAY AWAY THEY WILL TAKE WHATEVER YOU HAVE ON YOUR BROWS!
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2 comments
#1167403

Yes i am agree with you fatima is very rude and she don't respect her client .as soon as you make complaint she will not take any responsibility and she will say it was like this before .please be careful all out there .i gad very bad experience. no one treated my like that in all life horrible horrible place fateema beaut salon

#1162159

I am totally agree with you fatima is very rude and unprofessional as soon as you make complaint she will tell you to leave and she will not take responsibility if something goes wrong.She will say it was like that before.that has been happend to me. Fatim staff has to say yes to her in everything otherwise they will loose jab.will never go there ever again worst place in whole Leicester

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ID
#851245 Review #851245 is a subjective opinion of poster.
Location
Swindon, Swindon
Service
Fatimas Beauty Salon Customer Care
Reason of review
Poor customer service

Fatimas Beauty Salon Lips Laser Hair Removal Review from Ipswich, Suffolk

I had laser done on upper lip. i stated to noticed brown mark on my lipe like it was burnt. i complaint to fatima. She became very rude to me and said i can go and do what i like .she didn't not like that i complaint. now i am left with brown mark on my upper lips. she is very unprofessional and just want money even she ruins someone face.she will not take responsibility if something goes wrong she will stat shouting at you to come out of it.she only like costumes who dont complain to her .she don't know how to deal with costumes complain.she just want money doesnt metter if costumes are happy or not. I had really bad experience with wouldn't recommend to anyone
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ID
#849875 Review #849875 is a subjective opinion of poster.
Location
Ipswich, Suffolk
Service
Fatimas Beauty Salon Lips Laser Hair Removal
Reason of review
Poor customer service

Review in Beauty Centers and Spas category from Nuremberg, Bayern

My sister and i went to Fatimas earlier this week.........my sister had a manicure, although the bueaticain was very friendly she didnt seem very knowledgeable about a basic manicure! For example no base coat applied before coloured varnish.....she was assured that nails wouldnt stain but they did! Nail varnish was old and gloopy.......even after 2hours it was still soft & Easily dented. Normally when a professional mancure is done nail varnish last for at least two weeks whereas this one started chipping 2 days later! As for my facial.....the therapist was very unfriendly, didnt even greet me properly......didnt tell me anything about products being used & and was very rough when removing black heads from my nose, so much so that i had to ask her to stop,! No apology offered! As for the treatment room.....very harsh lighting, no where to hang coats, bags etc. She didn't even once ask me if i was comfortable. Needless i wont be going back!
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ID
#683838 Review #683838 is a subjective opinion of poster.
Location
Nuremberg, Bavaria

Bad service, owner with attitude.

I complained to the owner that I was lying there and my nose got threaded without my permission. She looked at me like so what. And she confirmed that thats pretty normal the beautician was just putting in extra effort! I complained to the owner that it is my decision if I wish to have my nose threaded or not. She started to laugh and so did all the other beauticians and started saying I was depressed !. I felt uncomfortable talking to the owner as she made a joke and a laugh out of my complaint. She said to me stop repeating yourself. This owner of this salon obviously thought nothing of her customer. After my hard effort to come to a agreement or a apology I was getting no where as she was hesitant that her beautions always do a great job! I told her the truth and I said I don't think so. I see it this way if a customer has been coming to a beauty salon for many years the beauticians see you every 3 weeks and they know what you like and expect. The owner could not take any of it and decided to push me out the salon and I told her the truth and she couldn't listen to one negative thing said about her bad service!The owner also said that white women get served because they get 1 or two hairs only ! And as im indian she was trying to say oh u have more hair and that takes longer thats why your not approached quickly thats what she meant!. So what does this mean,It means they are treating customers differently al customers should br treated same abd given sane service and approach. This is the worst thing u can say to a customer is comparing to others! I don't care if nose threading is apart of face threading and other women get it done, ive been coming for many years and ive never had my nose done and I much prefer to do at home myself. And when I complained about this the owner didn't think much of this. I am so disappointed and disgusted with their service they have no vaule or respect of their customers. Usually if I complain I get a apology or discount but here I was laughed at and not taken seriously. I will only pay for something if I think its worthit and a good jobs been done. Good customer service matters to me and at fatina beauty salon they hardly smile or approach you. For them its about whats convenient for them and their walk in service offers very little choice. I went to an other salon and they are outstanding as soon as you walk in you can choose who you want your eyebrows or treatment done by they wer ever so friendly I told them about my experience and others and everyone agreed that it is my choice if I wanted nose threading done or not and they should know their customers as I have been a customer at fatima beauty salon for quite a while..I was so disappointed as I never discoverd them before. Overall if a owner wants to keep customers they will listen to you moan and be angry and they will simply deal with it and have lots of patients but in fatimas case she likes a to loose customers! She has no customer service knowledge at all she prefers to make faces and sarcastic. Not recommended because the owner cannot deal with a complaint or a angry dispointed customer.This is reality of this salon! If everyone else agreed with me that just shows that im right in everyway.
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17 comments
#1160360

I am agree with you fatima is very rude she thinks nothing of customers I had bad experience my self would not recommend her to no one really bad service

#949750

So one more old staff left at fatimas beauty salon!!! Whats wrong with your salon fatima?

Its really hard for regular clients to get used to to new staffs:( And plus when they not experienced.

Need to find another salon now. Stay away people its not same anymore.

#929267

Horrible place ever... Went to get my sides waxed and she pulled off soo hard shes removed couplelayers of my skin... I now have patches of sore red skin...

Will not recommend at all

Stay away

#907625

Agreed. Fatima's beauty salon gives really poor service now a days.

I've been going there from quite long time but its not same what is used to be.

All old staffs hve gone and she got all new staffs. I dnt know from where she finds all these fre*** staffs

#907610

Agree bad service and unprofessional staff. I've had my eyelash taken out when threading my eyebrows.

#902518

I like hair nose zara was there on the day she was very displseant to me and she laughing at me no go to this salon plz thanks very smelly as well

#902517

This is the worst beauty salon in the world fatty also know as fatima has had bad upbringing and see takes it out sometime on her customers

#820805

I am in stitches nearly *** myself laughing to the complaint ha ha ha looks like the lady likes to have hair on the nose lol poor thing wonder if she grows a moustache too.Im sure as she says she has been going there for years and i sure she was happy now suddenly she is complaining lol how convinient for her as the saying goes there is two sides to a story . I wish the lady luck on her hair nose hope she told the new salon not to remove the nose hair pmsl .

#822251
@PissedConsumer820805

you sound as though either know the salon lady or you are the salon lady lol sticking up for yourself. i feel sorry how the lady was treated, i have read through this and this is not how you should treat a customer.

the lady did not want her nose threaded big deal, she has written she doe's it herself so they should listen to the customers needs. This situation could of been dealt with in a calm manner. i grow a moustache myself, but i get it done every 4 weeks at a salon!, i have hair growth and i can clearly say im not ashamed of it OR EMBARRASSED, because we all have hair growth and there are many women my love that get facial hair this is nothing new. the owner should of just apologised and end of story, it wasn't a big a deal, but the owner is *** for throwing the lady out, that's not the way to treat any customer.

there are way better salons out there, with polite beauty assistants, friendly customer service and ladies that understand why women get lots of facial hair/there are reasons to it. bullies like you, are full of *** and should be ashamed of your self!

im gald i also left this salon a while back, i heard them talk behind a customers back, plus they ruined my friend [janes] eyebrows, which made me think not to go here again. now im going to a top quality salon which are way more professional then this salon, fatima salon deserves this negative feedback because if they didn't respect that lady and laughed at her situation , then that means they must laugh/talk behind other customers back too!

#822314
@PissedConsumer822251

I merely said what I wanted to I don't know the mentioned salon it seems you and Carla are the same person posting the reviews at the same time lol writing the reviews in my opinion you are slandering the said salon due to personal vendetta.you and Carla are the same person who posted comments the same time .good luck in the slandering match and game .

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ID
#448187 Review #448187 is a subjective opinion of poster.
Service
Fatimas Beauty Salon Customer Care

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