Fat Shark
Fat Shark Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fat Shark has a 2.0 star rating from 1 review; consumers are mostly dissatisfied. Pros note a very good product, while cons cite questionable service and limited product diversity. Reviews mention a high price level and trouble with warranty parts and slow responses.
Positive Feedback
The product quality and performance are praised by users who like the goggles and core functionality.
Negative Feedback / Risk Areas
- Warranty delays and inability to source required parts causing long repairs.
- Poor customer service responsiveness leading to unresolved support tickets.
- High price level relative to perceived service and limited product diversity.
Key Takeaways for Future Customers
- Read Fat Shark reviews and consider product quality against potential service risks.
- Expect good goggles but verify parts availability and warranty timelines before purchase.
- Factor in Fat Shark customer complaints about support when comparing price and value.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fat Shark has a 2.0 star rating from 1 review; consumers are mostly dissatisfied. Pros note a very good product, while cons cite questionable service and limited product diversity. Reviews mention a high price level and trouble with warranty parts and slow responses.
Positive Feedback
The product quality and performance are praised by users who like the goggles and core functionality.
Negative Feedback / Risk Areas
- Warranty delays and inability to source required parts causing long repairs.
- Poor customer service responsiveness leading to unresolved support tickets.
- High price level relative to perceived service and limited product diversity.
Key Takeaways for Future Customers
- Read Fat Shark reviews and consider product quality against potential service risks.
- Expect good goggles but verify parts availability and warranty timelines before purchase.
- Factor in Fat Shark customer complaints about support when comparing price and value.
Turn one complaint into a collective action
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Verified Reviewer
Warranty issues
So they reached out again on April 27 to clarify threw misunderstood messages prior. But still no progress towards repair.
It's been about 4 days now since I've got a response back. I'm not sure if their is an alternative route with getting a replacement as I use these very often. It's been about a week and a half since I opened a ticket and I still have not gotten a mailing address, because of them putting me on hold due to part shortage. Just not sure why I'm being punished over their inability to keep parts in stock for this exact reason?
The fact that they are making me wait this long doesn't make any sence. And I reach out for progress and ultimately get ignored. I'm just not sure what to think because I was informed on their great customer service. The main reason I got them was for this service I heard of being so good.
But I need not only to make the warranty in time due to uncontrollably break inside, but to help with my mothers cancer funds and this just puts everything on hold to the mercy of them.
I am in desperate need of a replacement that I have been begging for a response and still get nothing. I hope to resolve this soon, cause I'm getting further and further behind due to their material shortage.
- Very good product
- Questionable service
Preferred solution: Let the company propose a solution
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