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FastPivot.com formerly Ydesigns.com .... ripped us off warning!!

FastPivot.com formerly Ydesigns.com .... ripped us off warning!! Why we are posting... in trying to evaluate the 'yahoo store' designers .. it is very hard to get objective and honest reviews and feedback on the design team. I have found many of them post false profiles and misrepresent their experience and abilities. We contracted FastPivot for a complete site web redesign... a 10K project. 1. We paid Fastpivot a 3K deposit. 2. FastPivot failed to delivery a single design or preview on the original project timeline... after missing the entire project design sign off window by over 30 days. They submitted to us a one page / one concept design. After we made several calls and emails due to fact they where so far behind project schedule. The single design the submitted looked very basic, rushed and rather simple. We rejected the design and asked for a a collaboration and present a series of design concepts. The designer never responded or submitted any other work. 3. FastPivot took the first designer off the project and assigned a second (which we later found out was a free lance guy who does not work as an employee). The new designer did respond but missed his timeline too. The work was even more basic and included very basic clip art. We worked with the designer for 2 more concepts... both of which... where too basic for our use... 4. We employed our in-house design team to finish the design.. which they revised the FastPivot work .... we approved the front page design. I ended up paying an out side team and using my own design team to get and acceptable design. 5. FastPivot never submitted another design concept or section page or design page. 6. They FastPivot stopped responding.... after working with us and taking our money they said they where not comfortable working with fashion material. 7. We said fine and please issue us a refund. Which they refused. In the end we did the majority of the design work ourselves and they in my view stole 3,000 USD from us. I think they fraudulently claimed to have experience, skills and resources. When we attempted to server them with papers they have no leagal address.... they use a PO box. I know how *** of us to do biz with a company that does not have a legal biz address and uses a PO box. Well we did soon on a reference from a Yahoo staff member recommendation.. however he left the company too, since then. WARNING we found FastPivot to be a fraudulent company. FastPivot.com Contact us by phone: 1.888.770.8883 Outside the U.S. call: 1.828.225.8883 FAX 1.770.216.1680 Address PO Box 723, Asheville, NC 28802 Srhcalifornia Boulder City, California U.S.A.
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3 comments
#712238

Very similar service received for me also. Fast Pivot never delivered work on time and when it was finally delivered it was incomplete and elementary.

#410240

I paid them a premium price for a "turnkey" website and received lousy service and half-done, half-baked template style website that I could have done myself faster. I wound up doing 90% of the work anyway, and anytime I asked questions about how to do something I was referred to the Yahoo help site. This so called company is actually a group of freelancers headed up by a snake oil salesman who actually told me that my definition of "turnkey" was wrong if I expected a completed site.

#39049

We had a similar experience. They are slow, unorganized, and do not keep to the promises given.

Schedules/timelines seem to mean nothing to them and the same can be said of customer service. They take forever to get a response from.

So many better companies out there. Beware!

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ID
#131937 Review #131937 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Loss
$3000

About

Summary

FastPivot was founded in 1997. Since then the company has been offering complete online retail solutions for merchants of all sizes. FastPivot provides retailing strategies, designs, and technologies that help move online stores forward. FastPivot offers the full package of these eCommerce solutions. It has consultants, designers, developers, and keen project managers to give eCommerce stores direction from concept to hitting the million dollar mark. Thus the services of FastPivot include Pivot360- Ecommerce Strategy Consulting Practice, Yahoo Store eCommerce, eCommerce Consulting, Ecommerce Software as a Service and NetSuite Development, etc. Since its foundation FastPivot has worked with 1000's of businesses from the start-up to the established brand each with its own list of challenges. The company is based in Asheville, NC.

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