Fasthosts
Fasthosts Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fasthosts has a 1.5 star rating from 1 review with 100% unfavorable responses; consumers are mostly dissatisfied and report recurring charge issues.
Positive Feedback
Customers note the service is cheap, easy to use, and quick to set up, as seen in some Fasthosts reviews.
Negative Feedback / Risk Areas
- Frequent Fasthosts customer complaints about being charged after cancellation.
- Billing errors and failed refunds for cancelled services.
- Poor customer service that may make cancellations and subscription management difficult.
Key Takeaways for Future Customers
- Confirm cancellation in writing and monitor statements for unexpected charges.
- Consider blocking payments or card changes to stop auto-ship charges.
- Expect limited support; review billing and refunds policies before subscribing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fasthosts has a 1.5 star rating from 1 review with 100% unfavorable responses; consumers are mostly dissatisfied and report recurring charge issues.
Positive Feedback
Customers note the service is cheap, easy to use, and quick to set up, as seen in some Fasthosts reviews.
Negative Feedback / Risk Areas
- Frequent Fasthosts customer complaints about being charged after cancellation.
- Billing errors and failed refunds for cancelled services.
- Poor customer service that may make cancellations and subscription management difficult.
Key Takeaways for Future Customers
- Confirm cancellation in writing and monitor statements for unexpected charges.
- Consider blocking payments or card changes to stop auto-ship charges.
- Expect limited support; review billing and refunds policies before subscribing.
Turn one complaint into a collective action
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Verified Reviewer
Would not recommend.
I started my journey with Fasthosts just over two years ago and have had nothing but trouble. Their support system is terrible; half of the time you can never get what you need.
I called support to fully delete my account and stop payments a couple of months ago. The first time I tried, they told me everything was cancelled and deleted however, they lied. Just a month later, I was charged again for a service I was told was cancelled. So, I contacted them again, and for the second time in a row, they lied to me.
Luckily, this time I blocked any payments from them. However, they still attempted to charge me and this time, they sent a letter to my house claiming I owed them £60 for a service I had never used and was promised was cancelled.
If my info was deleted as they are required by law, how are they still charging my card and sending letters to my home? They are not a company you should trust with your money, time, and especially not with your information.
- Easy to use
- Cheap
- Quick
- Impossible to cancel
- Will charge you even after telling you your package is cancelled
- Lie to you
Preferred solution: Apology
User's recommendation: Do not trust this company with your money or information.
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