Crissa Oju

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Verified Reviewer
| map-marker Los Angeles, California

Re month pass

No complaint just question

Speak to customer service

Regarding monthly membership what is last day I can wash purchase on dec 06

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Resolved
Carmen C Tkn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Perris, California

Resolved: Charges not agreed

Fast5xpress - Charges not agreed
Updated by user Jun 03, 2023

Company resolved the issue.

Original review May 04, 2023

To whom it may concern Im very confused on the charges, I went in to place of business on 4/25/2023 and paid $39.99 membership and washed my car and then Im getting billed again on 5/4/2023 for $39.99. Why is that this the facility on Perris and Nuevo in Perris California.

My name is Carmen Cooper my cell is 951591**** plz contact me asap.

Or I will contact my bank to cancel till resolved. Thank you

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Loss:
$40
Pros:
  • Satisfaction
Cons:
  • Losing my service

Preferred solution: Full refund

Anonymous
map-marker Providence, Rhode Island

Canceling

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No complaints, Im cancelling my service because Im moving out of Cali. If they had this Fast 5 Express out of state, I would sign up for the platinum wash again!

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User's recommendation: Try the service it’s great!

Karina H Ywf
map-marker Beaumont, California

Billing

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It has been raining here for over a month, and I have not used any of my washes, when I called customer service, asking if they had a rainy day program or something her suggestion was, they would suspend my account and tells able to use it. So I am paying for something I have not been able to use.

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Loss:
$70
Pros:
  • Good service
Cons:
  • No plan for rainy days

Preferred solution: Price reduction

User's recommendation: Don’t sign up for the monthly membership

Jim P Zjx

Accident and claim on 10/8/2022 Tustin location

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On October 8, 2022 around 6 PM. I enter to the car wash and my car went through but i noticed the car is acting funny during the wash.

When I finished the dry cycle and went out I felt that something wrong with the car. I parked the car in the parking lot and i saw the tire had a cut. I went back to the car wash and i tried to speak with the manager.

I found out that there was no manager on duty but someone wrote a report who was very unpolite and rude to me. I asked for a copy of report but he refused to do that.

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Loss:
$300

Preferred solution: Full refund

Fatemeh S Ghb

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Verified Reviewer
| map-marker Redmond, Washington

Cancel my membership

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Hi there,

I am leaving the country and want to cancel my membership. Nothing happened and I was really happy

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Anonymous
map-marker Costa Mesa, California

Fast 5 Xpress Car Wash Costa Mesa Credit Card Fraud Ripoff

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Fast5xpress - Fast 5 Xpress Car Wash Costa Mesa Credit Card Fraud Ripoff

BEWARE: This place will Rip You Off.

I purchased a "Platinum" membership which was to allow me unlimited car washes in a month, instead of paying $14.99 per car wash.

Sounds like a great deal - However, when their system has an error (which is often) you're forced to pay again the $14.99 a single car wash price even if they know you have a membership.

I've been dealing with the Costa Mesa location and also the Sales Director of the company who refuses to make things right.

Stay away from this place.

View full review
Cons:
  • Lisa miles is rude and disrespectufl
  • Treat poorly because i am disabled
  • Credit card fraud
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

I can't believe what I'm reading. My husband works Fast 5 Xpress Car wash.

There's a Sales Director named Lisa Miles.

She instituted this illicit billing to increase profits that's why she's the "Sales Director" - it's not the employees fault. We use to be an honest company until Lisa Miles became Sales Director.

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