New Reviewer

Accident and claim on 10/8/2022 Tustin location

On October 8, 2022 around 6 PM. I enter to the car wash and my car went through but i noticed the car is acting funny during the wash. When I finished the dry cycle and went out I felt that something wrong with the car. I parked the car in the parking lot and i saw the tire had a cut. I went back to the car wash and i tried to speak with the manager. I found out that there was no manager on duty but someone wrote a report who was very unpolite and rude to me. I asked for a copy of report but he refused to do that.
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ID
#4072468 Review #4072468 is a subjective opinion of poster.
Loss
$300
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Cancel my membership

Hi there, I am leaving the country and want to cancel my membership. Nothing happened and I was really happy
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ID
#3949833 Review #3949833 is a subjective opinion of poster.
Location
Redmond, Washington

Fast 5 Xpress Car Wash Costa Mesa Credit Card Fraud Ripoff

Fast5xpress - Fast 5 Xpress Car Wash Costa Mesa Credit Card Fraud Ripoff
BEWARE: This place will Rip You Off. I purchased a "Platinum" membership which was to allow me unlimited car washes in a month, instead of paying $14.99 per car wash. Sounds like a great deal - However, when their system has an error (which is often) you're forced to pay again the $14.99 a single car wash price even if they know you have a membership. I've been dealing with the Costa Mesa location and also the Sales Director of the company who refuses to make things right. Stay away from this place.
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1 comment
#1137524

I can't believe what I'm reading. My husband works Fast 5 Xpress Car wash.

There's a Sales Director named Lisa Miles.

She instituted this illicit billing to increase profits that's why she's the "Sales Director" - it's not the employees fault. We use to be an honest company until Lisa Miles became Sales Director.

ID
#820803 Review #820803 is a subjective opinion of poster.
Location
Costa Mesa, California
Cons
  • Lisa miles is rude and disrespectufl
  • Treat poorly because i am disabled
  • Credit card fraud
Reason of review
Poor customer service
Preferred solution
Full refund

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