Fast5xpress Reviews
Fast5xpress Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fast5xpress has a 2.3 star rating from 4 reviews; overall sentiment is mostly negative with recurring complaints about billing, refunds, and customer service.
Key Takeaways for Future Customers
- Fast5xpress reviews note good wash quality and location value but inconsistent reliability.
- Membership holders report unexpected charges and difficulty getting refunds.
- Expect to contact customer service for billing or refund issues; response can be slow or rude.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors and suspected credit card fraud.
- Refunds and cancellations are a common unresolved request.
- Poor customer service interactions and occasional equipment or damage incident reports.
Positive Feedback
Customers praise the wash quality and overall service when transactions process correctly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fast5xpress has a 2.3 star rating from 4 reviews; overall sentiment is mostly negative with recurring complaints about billing, refunds, and customer service.
Key Takeaways for Future Customers
- Fast5xpress reviews note good wash quality and location value but inconsistent reliability.
- Membership holders report unexpected charges and difficulty getting refunds.
- Expect to contact customer service for billing or refund issues; response can be slow or rude.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors and suspected credit card fraud.
- Refunds and cancellations are a common unresolved request.
- Poor customer service interactions and occasional equipment or damage incident reports.
Positive Feedback
Customers praise the wash quality and overall service when transactions process correctly.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Overcharge
I have been overcharged $18.99 per month since August 2025. I had 2 vehicles.
One vehicle was sold. I spoke to a rep at the car wash to take off and only charge me for the remaining vehicle.
So I have been charged $19.99 and $18.99 every month since August. I recently noticed the overcharge.
- Good wash
- Billing issues
Preferred solution: Full refund
User's recommendation: Charge me correctly and I need a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
- - Fast 5 Express in Perris around 10:17 AM had a disrespectful bug-removal employee.
- - The employee made faces, got mad, and gestured at the board.
I went to get my car washed today at the Fast 5 Express in Perris around 10:17 AM, and the employee spraying bug removal had a very ugly attitude and was disrespectful. I had forgotten to put my car in neutral, and she started making faces and getting mad.
Also, she was doing hand gestures and pointing at the board. As customers, we are paying for a service, so we expect good customer service.
User's recommendation: Wash was good highly recommend just rude customer service.
Anaheim, California
I pay my membership never used.i need money back
Yo page el mes pero nunca recivi servicio.es lo que estoy .discutiendo.con el manager cuando iba Alabar no degaban que abia un problema con la tarjeta de credito. Leading otra.
User's recommendation: I recommendation
Anaheim, California
I pay my membership never used.i need money back
Lo que pasa es que pago I no recivo servicio a mi carro pero si cobran.trato de reportar esto con la compania fast5xpress I no contestan.boy areportar a mi banco esto para recuperar mi dinero.gracias
User's recommendation: Si lo recomienda buen servicio
Anaheim, California
I pay my membership never used.i need money back
I paid for my membership using a credit but I was notified that it was expired. I promptly changed the credit card and they charged me. However, they're not letting me wash my car.
User's recommendation: Yes. I recommendation.i will friends
Garden Grove, California
Incident
I when for a car was and as the was is done I see my back trunk panel is broken off and they said they cant do anything to fix it so Im stuck with my trunk messed up and cant open the door
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRe month pass
No complaint just question
Speak to customer service
Regarding monthly membership what is last day I can wash purchase on dec 06
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perris, California
Resolved: Charges not agreed
- - Paid $39.99 membership and car wash on 4/25/2023.
- - Charged $39.99 again on 5/4/2023.
- - Perris, CA facility; Carmen Cooper requests contact ASAP.
Company resolved the issue.
To whom it may concern Im very confused on the charges, I went in to place of business on 4/25/2023 and paid $39.99 membership and washed my car and then Im getting billed again on 5/4/2023 for $39.99. Why is that this the facility on Perris and Nuevo in Perris California.
My name is Carmen Cooper my cell is 951591**** plz contact me asap.
Or I will contact my bank to cancel till resolved. Thank you
- Satisfaction
- Losing my service
Preferred solution: Full refund
Providence, Rhode Island
Canceling
No complaints, Im cancelling my service because Im moving out of Cali. If they had this Fast 5 Express out of state, I would sign up for the platinum wash again!
User's recommendation: Try the service it’s great!
Beaumont, California
Billing
- - It has rained for over a month and I have not used any washes.
- - Customer service suggested suspending my account.
It has been raining here for over a month, and I have not used any of my washes, when I called customer service, asking if they had a rainy day program or something her suggestion was, they would suspend my account and tells able to use it. So I am paying for something I have not been able to use.
- Good service
- No plan for rainy days
Preferred solution: Price reduction
User's recommendation: Don’t sign up for the monthly membership
Accident and claim on 10/8/2022 Tustin location
- - Oct 8, 2022 about 6 PM I used the car wash; the car acted funny.
- - I found a tire cut in the parking lot after the wash; no manager was on duty.
On October 8, 2022 around 6 PM. I enter to the car wash and my car went through but i noticed the car is acting funny during the wash.
When I finished the dry cycle and went out I felt that something wrong with the car. I parked the car in the parking lot and i saw the tire had a cut. I went back to the car wash and i tried to speak with the manager.
I found out that there was no manager on duty but someone wrote a report who was very unpolite and rude to me. I asked for a copy of report but he refused to do that.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my membership
Hi there,
I am leaving the country and want to cancel my membership. Nothing happened and I was really happy
Newport Beach, California
Fast 5 Xpress Car Wash Costa Mesa Credit Card Fraud Ripoff
- - Platinum membership was sold as unlimited washes.
- - System errors charge $14.99 per wash despite membership; Costa Mesa store refuses to resolve.
BEWARE: This place will Rip You Off.
I purchased a "Platinum" membership which was to allow me unlimited car washes in a month, instead of paying $14.99 per car wash.
Sounds like a great deal - However, when their system has an error (which is often) you're forced to pay again the $14.99 a single car wash price even if they know you have a membership.
I've been dealing with the Costa Mesa location and also the Sales Director of the company who refuses to make things right.
Stay away from this place.
- Credit card fraud
- Lisa miles is rude and disrespectufl
- Treat poorly because i am disabled
Preferred solution: Full refund
Companies Similar to Fast5xpress
Washos
“First of all, your phone number does not work. [PERSON_NAME] tells me it's out of service. Beyond that,...“
Whistle Express Car Wash
“Complaint: I cancelled my membership 3 months ago, and I'm still getting a bill. I want to get refunded....“
El Car Wash
“I went to get my car washed today and I was told I have already washed my car today and I did not.With...“
Zips Car Wash
“I am extremely disappointed with how my damage claim was handled by this car wash. On July 2, 2026, my...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
I can't believe what I'm reading. My husband works Fast 5 Xpress Car wash.
There's a Sales Director named Lisa Miles.
She instituted this illicit billing to increase profits that's why she's the "Sales Director" - it's not the employees fault. We use to be an honest company until Lisa Miles became Sales Director.