Fast Courier

I used their service to arrange a delivery with CouriersPlease. I was originally quoted $170; however, after successful delivery, I was charged an additional $120.

I immediately emailed them and opened a dispute, providing photos of the items measurements.

Despite numerous follow-up emails (with no response), after 13 business days they informed me that the dispute was unsuccessful due to "insufficient evidence". They provided their own photos, which did not show any measurements. Its obvious they made up the numbers just to justify the extra charge.

If thats the case, why bother asking customers to input measurements and obtain a quote in the first place? Youre going to charge them extra regardless!

You could have sent me a notification before deducting the additional charge from my account.

You could have shown a higher, more accurate quote upfront. Instead, you chose to display a reasonable price to gain trust, only to charge more later without any notice.

Whats worse is that they can simply claim your evidence is insufficientleaving you feeling frustrated and looking like an idiot.

Im honestly sick of how dishonest and unfair your process has been throughout this dispute.

I don't care about the terms and conditions you hide behind. It's clear you use them as an excuse to charge customers arbitrarily.

Its disappointing and short-sighted. You may have taken my money this time, but youll lose customer trust in the long run.