Fassie com - Bought a TV as new,but was a REFURBISHED TV
Bought a Samsung 9000 3D LED TV from Fassie.com as a new TV and it went out after 10 months. Contacted Samsung to find out it was out of warranty because it was a refurbished TV set. Originally I asked if it was refurbished and Fassie told me no. I was going to purchase the model on sale for about $2000 but was persuaded to buy the newer model for another $500. Turns out I received a 2010 model. I initially did not receive the 3D glasses that it were supposed to be included. I also did not receive the free $189.00 Ultra slim wall mount. I called your customer service and they assured me that they would send the 3D glasses and wall mount. I also explained that the TV had scratches on the bezel and was told they sometimes come like that. I wonder if this is a new tv as stated or a return or refurbished model. I finally received the 3D glasses and they were obviously used. Still no wall mount. I called again and your customer service assured me they would send me the wall mount and a new pair of glasses. I have not received either of these items. These guys are out and out crooks selling refurbished stuff as new.
Bought a TV as new,but was a REFURBISHED TV
Bought a TV from Fassie.com as a new TV and it went out after 7 months. Contacted Samsung to find out it was out of warranty because it was a refurbished TV set. Call fassie.com and talked to Peter and was told to get it fixed here locally and I would get reimbursed. Submitted the bill 3 times but got the run around. Contacted New York attorney general via email, but haven't heard back yet. This company is misrepresenting their products and won't stand behind them. In other words they LIE and will not return a response to my emails.
Colorado Springs, Colorado
Out of warranty TV
Bought a Sharp TV from Fassie.com that had a problem in 3 months. Called Sharp and was told the TV was out of warranty. I was never told by Fassie that they were not selling me a new TV. They will not stand behind their sale. Aften calling them they said they would send me a replacement but they never did. Called repeatly for two monts and they just kept giving excuses. I am convinced they are a rip off internet TV company. Do not do business with these people because they will lie to you about their products and sell you out of warranty products.
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