Fassie com - Bought a TV as new,but was a REFURBISHED TV

Bought a Samsung 9000 3D LED TV from Fassie.com as a new TV and it went out after 10 months. Contacted Samsung to find out it was out of warranty because it was a refurbished TV set. Originally I asked if it was refurbished and Fassie told me no. I was going to purchase the model on sale for about $2000 but was persuaded to buy the newer model for another $500. Turns out I received a 2010 model. I initially did not receive the 3D glasses that it were supposed to be included. I also did not receive the free $189.00 Ultra slim wall mount. I called your customer service and they assured me that they would send the 3D glasses and wall mount. I also explained that the TV had scratches on the bezel and was told they sometimes come like that. I wonder if this is a new tv as stated or a return or refurbished model. I finally received the 3D glasses and they were obviously used. Still no wall mount. I called again and your customer service assured me they would send me the wall mount and a new pair of glasses. I have not received either of these items. These guys are out and out crooks selling refurbished stuff as new.
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ID
#452319 Review #452319 is a subjective opinion of poster.
New Reviewer

Bought a TV as new,but was a REFURBISHED TV

Bought a TV from Fassie.com as a new TV and it went out after 7 months. Contacted Samsung to find out it was out of warranty because it was a refurbished TV set. Call fassie.com and talked to Peter and was told to get it fixed here locally and I would get reimbursed. Submitted the bill 3 times but got the run around. Contacted New York attorney general via email, but haven't heard back yet. This company is misrepresenting their products and won't stand behind them. In other words they LIE and will not return a response to my emails.
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ID
#433105 Review #433105 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Loss
$319
New Reviewer

Out of warranty TV

Bought a Sharp TV from Fassie.com that had a problem in 3 months. Called Sharp and was told the TV was out of warranty. I was never told by Fassie that they were not selling me a new TV. They will not stand behind their sale. Aften calling them they said they would send me a replacement but they never did. Called repeatly for two monts and they just kept giving excuses. I am convinced they are a rip off internet TV company. Do not do business with these people because they will lie to you about their products and sell you out of warranty products.
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ID
#420568 Review #420568 is a subjective opinion of poster.
Location
Cleveland, Ohio
Loss
$1500

About

Summary

Fassi is a large builder of lorry cranes. The company was started by Franco Fassi in 1955. It is headquartered in Bergamo, Italy. Fassi offers a wide range of heavy-duty, medium-duty, and light-duty lorry loader cranes. The company also builds cranes for mounting on board, and on railway maintenance trains. There are cranes from 1 ton/m up to 100 ton/m with 40m reach. Fassi provides after sales servicing. There are many authorized Fassi workshops which offer original spare parts. Planned maintenance on cranes is also available at authorized Fassi workshops. Fassi sells cranes all over the world. There are international dealerships in the United States of America, Australia, Mexico, New Zealand, Monaco and other countries.

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