Aabi S
map-marker Moraga, California

Not getting what i order

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I am a current customer and always select my choices a week in advance never get what I order ie: today I received 12 very green bananas I did not order please call me at 415-602-****

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Chrystina Ork

Not getting reminders to customize box

The last 3 deliveries I did not get the email from you to customize my box. I would appreciate having the emails reinstated.

Thanks,

Merlene Ryzak

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Catherine R Ulg
map-marker Anaheim, California

Sorry for the experience

I love their fresh, organic produce and variety. Love the IDEA of delivery to my door. A bit pricey, but it saves me from a store trip.

BUT...I tried them before, and they just couldn't seem to find my door - time after time. So it was worst than a waste. I finally had to cancel.

I tried again - the IDEA is so good. Now they find my door, but the just insist on placing stacked-up, heavy boxes right in front of my screen. It's bending my screen. The last two deliveries, I got full of ants - which may have been in their boxes, or may have attracted them as they sat outside all night.

BUT...the KILLER is ... I've written them abut this twice already, and they don't even given the decency of a response to a customer.

It appears that they really don't care at all about their own customers, even with a logical, specific request - on top of that they really ought to train their delivery people not to block people inside their homes. It's common sense!

I'm done - cancelling again. Two tries is one try too many - the company doesn't care.

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Reason of review:
Poor customer service
Thomas O Ruc

False advertising

Farm Fresh To You - False advertising

4/6/18 - Farm Fresh in Hampton, Va. (just outside Phoebus) big sign posted "up to 30% off: - not a single item in the store at 30% off.

Also I noticed all the price tags were new.

Spoke to an employee & a manager who told me the new tags were put up within the last few days & they were marked up. So the consumer thinks they are getting a bargain when they really are not.

WAKE UP AMERIKA!!!!

I do not shop at Farm Fresh because I have found their prices to be higher than other supermarkets. Even at a 40% discount (which will most certainly happen the closer to closing day) I can still find most products cheaper elsewhere.

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Cons:
  • Misleading advertising
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

2 comments
Guest

This is a review for farm fresh the grocery store, not farm fresh to you the delivery service

Guest
reply icon Replying to comment of Guest-1539201

What are you talking about Lex? Nowhere did I even mention "delivery service" referral.

All I know is when they were in the process of closing this store they had advertised inside the store "Up to 30% off". I spent over 30 minutes in that store looking for 1 item marked down 30%. I even asked a manager where were the items marked down 30%? She told me there were none & even said the sign says "Up to 30% off", implying that up to 30% does not include 30%.

Do/did you work for Farm Fresh Lex?

I suppose the young male employee who told me that they marked up all the price tags prior to the "sale off"was misleading also? This has been a well known practice for many many years.

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Anonymous

No good sale

In this weeks sale most things that are on sale you have to buy 5, why would I buy 5 of something just to get the sale price when I can just go to their competitor and get the sale price for the same thing without having to buy 5? I will not shop there this week .

I really don`t have much more to say about this matter,Farm fresh will be losing a lot of business with deals like that.I would close this however you have to have at least 100 words in you`r complaint before it will even go threw, whats with that? all for now I have at least 100 words now.

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Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

Anonymous

Farm Fresh To You Manager Review

The farm fresh on Chatham dr in newport news va....the manager whose name is Ola.....is very rude and nasty...i can promise i will not spend another dollar in that store as long as she is there...she definitely needs customer service training!!

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Reason of review:
Poor customer service
Anonymous

Farm Fresh To You Customer Care Review

They won't cancel my service. I've emailed, they've confirmed, and they keep up the service. And no humans exist over there to respond to anything

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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Pretoria, Gauteng

Farm Fresh To You Potato Review from Pretoria, Gauteng

I bought a #50lb. Bag of potatoes.

I only grocery shop once a month. I buy enough to get thru til next month. The potatoes I bought were horrible. They were soft, and were black spotted throughout the potatoes.

When cooked they looked bad and the flavor was even worse.I don't know what had happened to them. I have already gone through over half the bag. I am on limited income and when I shop, on shopping day is all the money I have to spend til next month, I am upset that the potatoes i nought would be good. They looked good through the bag, but they were really tough.

I have to be extra careful when buying things to eat because we have trouble eating. If things are tough, hard to chew or *** off. We cannot eat it. I don't like to complain but I have to make every penny count..

as you can see by this picture I am telling the truth about buying these potatoes. My husband gets really upset with me when he thinks I have wasted his money.

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Reason of review:
Bad quality
Anonymous
map-marker El Monte, California

FarmFreshToYou is a SCAM!

Farm Fresh To You Review - Also known as Fresh Farm

FarmFreshToYou is a SCAM! Do Not Buy From Them! Half of the Money they are charging you is charges they NEVER tell you about! READ ON....

I started using Farm Fresh To You fruit/vegetable delivery last December. I really like the idea of having local organic farms produce delivery to my home. I thought Farm fresh delivery to my door ROCKS!!!

Fresh Farm To You are scammers to the highest degree!!!!

When signing up, I asked their Rep if there were any delivery charges or other monthly charges for their home delivery - local produce delivery and he assured me that the price I would be charged was farm fresh direct to you and only for the organic fruits and vegetables I would be ordering!!!

For the first 4 or 5 months I felt their pricing was fair, but about 6 months ago, I started noticing the quality of produce go down and their prices go up. At first I ignored it but I started to notice more and more problems not only with their produce but with their pricing (I mean there is something wrong when everything they are selling becomes more expensive than Whole Foods Market prices!!!) According to their Rep, the main farm, Capay Farms, produces excellent produce and they pride themselves in growing fresh for you foods!

Recently I noticed huge discrepancies between the amount of the produce I was ordering and my invoices. So I decided to calculate the prices of the produce and make sure it added up to what I was being charged!

I was SHOCKED when I found out they were charging me $13.95 extra over the price of the produce I was ordering!!!

What that means is that they have deceived and scammed me for the the past 12 months and they have not been honest and moral about their business practices!!

For that past 12 months I have been using their services, I have never been told in any way that I am being charged $13.95 for what they are calling their "Delivery Services" charges!!

So I called them today and spoke to a supervisor named Jamie. I point blank asked her: "Do you guys charge Delivery Fees for your services?", and she said: "NO we never charge for Delivery!!"

SO I let her know that I had just calculated that I had been charged $13.95 every time I had ordered from them, and this is what she said to that: "OH that is a charge and it is absorbed as part of your produce you are getting and it is part of our packaging and delivery!!" So I said I thought you said you don't charge for delivery??

Jamie said, "We don't, that charge is part of of the produce package you are getting and that is what Farm Fresh To You owners have decided as part of the produce package you get."

I am so disappointed and angry, these people are liars, cheaters, and scam artists!!!! I really feel sorry for the farmers who work with them because sooner or later people will find out they are being cheated by these scam artists and stop using their delivery services!!

Make sure you read this before you order from FarmFreshToYou.com or use a Farm Fresh To You Promo Code!

YOU are way better off finding a local Farmers Market! True Meaning of FarmFresh

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Reason of review:
Pricing issue
Anonymous
map-marker Anaheim, California

Shady Business Practices! STAY AWAY.

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Rep came to my office health fair. I walked up wanting more info.

Rep gave me the low down. I asked her for a flyer to look into them. She pulls out an IPAD and says she can sign me up right there. gave her my info including address because she said it was needed.

Then she asked me for a credit card. I said I just wanted info and I needed to discuss w my husband. She said the card was required and I wouldn't get a delivery unless I went online and made selections. I told her I didn't have a card on me.

she insisted it was no problem to walk back to my desk to get it. She was very pushy and said she had helped other co workers of mine and it was no problem. We walk back to my desk and she swipes my card. Im such an ***!

Again I told her I don't want the service. she said don't worry, I wouldn't get anything until I set up a password and made selections. I look at their reviews online and noticed a bunch of negative reviews. I decided against using them.

I thought I was oK by not making any selections online.

week later a *** box shows up on my door. I did not want a delivery. I don't even have room in my fridge for it because I wasn't expecting it.

I sent them an email to cancel my card and called them today asking them to pick up their produce box and give me a refund. she said my card had not been charged and the account I never set up was cancelled. I will watch my card to make sure I don't get charged. SHADY *** PEOPLE!

that rep should be fired. Im making sure my company does not invite them to our next health fair event.

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Loss:
$33
Reason of review:
Shady business practice. Pushy Sales People. Deceptive.

Preferred solution: Let the company propose a solution

Anonymous
map-marker San Francisco, California

Scummy Sales Man, Wouldn't Let Me Walk Away

Farm Fresh To You kiosks in Valley Fair mall uses manipulative and deceitful sales tactics to sign you up for their program. I stopped by to check them out because I am interested in the fresh movement and going organic and what not.

The sales man immediately started filling out a form for me and refused to give me the website information but said to just fill out the form. I told him I didn't want to sign up because I'm in college and live with 6 other people and that we don't want this service. I literally told him I'm not going to sign and walked away, he would not leave me alone and persisted that I just put my e-mail down and that I wouldn't get charged for anything just get some more information.

Low and behold I got a $25 box delivered to my house yesterday and I called their account people and they told me that once I signed the contract I agreed to get deliveries. Literally this is a scam and never sign up for it, I will be protesting them at Valley Fair.

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Loss:
$25
2 comments
Guest

Shady business. Saw them at a festival and gave my address for more information.

They took that as meaning I was signing up for their service; however, I did not give them any credit card information. I started to get a box of vegetables that I did not order along with a bill.

Had to cancel service but they insisted that I pay for the unwanted box. I refused to pay, so hopefully that is the end of the matter.

Guest

Unscrupulous sales people can be found anywhere, but that doesn't make the company itself a scam. So, to say that people ought 'never sign up for it' is just NOT right.

We get beautiful certified organic produce right to our door, pick and choose the contents of our boxes, all without any contract or commitment, totally box to box. Q: Where's the scam?

A: There isn't one. Confucius say...Always read before you sign:)

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