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Poor Customer Service Insurance Agency in Challis, ID.
If the consumer is not aware.....he or she pays for it out of their pocket book. In my case, it was a horrible costly experience. Lucky my wife will recover and was not a fatality.
I forgot to add in the original post, that when I called in at 8:30 in the morning requesting coverage and medical coverage, I feel as tho I should have been told at that instant if I have coverage or not for medical. As the month goes by, I also find out I do not have medical coverage on any atvs or snowmobiles....
I was never told, and never explained.
The agency that covers my commercial insurance (not the one I am complaining about) communicates regularly with me on coverage, etc.
I need an agent to explain coverage to me, and keep me informed as to what coverage I have or not. That is called CUSTOMER SERVICE!!!
I am sorry to have to post, but the consumer needs to be aware. Even tho the agent is not available and may not get back with you for a day or two, the consumer needs coverage in writing. We will not operate any more vehicles unless the agent gives us in writing what we asked for.
The good old days of asking for insurance over the phone is gone.
"Let the buyer beware!!!"
- Excellent claims
- Poor customer service of agent
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