NOT BEING A GOOD CONSUMER RELATIONS HONDA DEALERSHIP

Sept. 16,2019, bought a new HONDA MOWER from HOME DEPOT,paid $ 761.35, it's a HRX2176HYA, I LOOOOVE MY HONDA MOWER, it makes mowing like a breeze. When is HONDA GOING TO BUILD A FOUR W/D RIDING MOWER 36 INCH DECK?. OK. The cable that starts the blade broke. I called FARM and GARDEN, and the repair person ask me where did i buy my mower from, I replied from HOME DEPOT, HIS REPLY WE DON'T FIX THAT TYPE OF HONDA MOWER, I SAID THANK YOU AND HUNG UP. I did some research on pricing and yes they are some HUNDREDS OF H/ DEPOT'S and ONLY ONE FARM and GARDEN. THAT'S WHY THEIR PRICE WAS LIKE FOUR HUNDRED MORE THEN H/DEPOT. Whether I bought my mower from LOWE'S, H/DEPOT OR ELSE WHERE FARM &;;;;;GARDEN IS A HONDA DEALER- SHIP. HOME- DEPOT and BYFARM; GARDEN ARE RIGHT NEXT TO EACH OTHER. H/DEPOT is like 29 miles North of where I live. I called STEVE'S HONDA REPAIR IN HILO, HAWAII, WHICH IS LIKE 90 MILES SOUTH EAST OF WHERE I LIVE. Spoke w/ Carrie, explained my situation asked if they would repair my mower she said SURE WE WOULD, Carrie, said she would have to order the parts when they arrive I WILL CALL SO YOU MAY BRING IN YOUR MOWER. THIS BEHAVIOR IS UNCALLED FOR, I VIEW THIS SITUATION BY TURNING THIS AROUND HOW WOULD THE REPAIR PERSON FEEL IF HE WERE IN MY PLACE. A ROUND TRIP DRIVE TO HILO AND BACK IS CLOSE TO 5 HOURS OF JUST DRIVING TIME, NOT TO MENTION WAITING FOR MY MOWER TO BE REPAIRED. ASKED CARRIE IF I CAME IN FIRST THING COME MORNING HAVE MY MOWER REPAIRED SO I NEED NOT HAVE TO DRIVE ANOTHER 5 PLUS/ MINUS HOURS, SHE SAID SURE. THE BOTTOM LINE TREAT OTHERS IN THE SAME RESPECT THAT YOU WISH TO BE TREATED. I FEEL & BELIEVE THAT I AM `ENTITLED TO SOME SORT OF COMPENSATION OF HAVING TO DRIVE ALL THAT DISTANCE NOT TO MENTION WAITING TO HAVE MY MOWER REPAIRED. ALL OF THE ABOVE COULD HAVE BEEN AVOIDED. YYYY
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ID
#1852892 Review #1852892 is a subjective opinion of poster.
Location
Kapaau, Hawaii

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