They don't refund my fare money to my account

I booked Qantas airways to Sydney 2 years ago through this agency. Qantas cancelled the flights due to covid-19. This agency told me I can't get my refund, only flight credit. 2 months ago, when Australia announced openning for tourists, I called them and they told me I can get my refund but with $50 processing fee. i did pay that processing fee, and I have been waiting for 6 weeks without any words from them. i called, called, email, fb's messages ... many times but they don't reply at all. I think they are scam.
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#3109172 Review #3109172 is a subjective opinion of poster.
Los Angeles, California

Travel Agencies Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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