Fao Schwarz
476
CLAIMED LOSSES
3
TOTAL REVIEWS
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Verified Reviewer New ReviewerMy dollhouse was canceled and I want the fantail hall dollhouse
My fantail hall dollhouse was canceled and I want the dollhouse I ordered this and spent over four hundred dollars on it I really want the dollhouse Sincerely Cathy Kramer
ID
Loss
$476
Preferred solution
Deliver product or service ordered
New Reviewer
Returned item status
I returned a Rosa Parks doll that I received in error. I had placed an order for a Maya Angelo doll. The card I used to purchase is no longer in use. I have not received my refund. How should I receive the my refund?
ID
New Reviewer
Complete mishandling of my order
I ordered something for my wife's birthday and paid extra for fast shipping to make sure it would arrive in time. It didn't. Instead, on the date of her birthday I received an email from the company saying there was a glitch in the system and the item was not sent. I call customer service, get no help whatsoever, ask for a supervisor, and was told one would call me back. Of course, no one did, but the one thing I did discover in my call was the item was out of stock. If I would have known this I would not have ordered it. I called customer service again and guess what? A supervisor will call me back. Not holding my breath. Oh, and no one ever apologized.
User's recommendation: Do not patronize. They just do not care.
2 comments
ID
Service
Fao Schwarz Shipping Service
Preferred solution
full refund and I keep the item that now apparently has been sent, weeks late.
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Honestly you should not get a full refund and be able to keep the item. This is not a charity.
This is a business, not toys for tots. If you cannot afford to buy a gift for your wife than don't.
You are wrong