Post purchase support not existent

1.0
Please I need help- no one answers! Please email me phina1970@***.com Re: jetson hoverboard - new purchase
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#3543445 Review #3543445 is a subjective opinion of poster.
Location
Walpole, Massachusetts

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Verified Reviewer New Reviewer

Need to change shipping address

Tried to notify to change shipping address. Not able to contact anyone to rectify shipping address.Message that ordering system was automated and not able to change shipping address, minutes after placing order.. Difficulty in finding phone number first number listed was obsolete. Second number is only staffed during business hours Monday through Friday,

User's recommendation: Manually add information, do not rely on automated system.

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ID
#3416128 Review #3416128 is a subjective opinion of poster.
Preferred solution
Change shipping address so I do not have to mail gift twice.
New Reviewer

Gift message

I would like to add a gift message and gift wrap to a present I am buying for a newborn but I dont see how to do that when I check out on your website.
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#3054550 Review #3054550 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
An answer to my
New Reviewer

Missing part

I ordered a rocket candy dispenser from target and it looks like they didnt put the cord to plug it in and Ive already contacted target and they said the product didnt had one. So they told me to call you guys
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#2987532 Review #2987532 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Resolved: Return

1.9
Update by user Aug 10, 2021

Company fixed the issue and I have been provided with full refund.

Original review posted by user Aug 08, 2021
Bad customer service. Non responsive to my email, call or chat. Ridiculous fee for returns. No available representative to assist.
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ID
#2752424 Review #2752424 is a subjective opinion of poster.
Pros
  • Online shopping
Cons
  • Bad customer service
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Return

1.0
Tried to teach them via email, phone and chat and no response. First, I just wanted to have a present wrapped. Second, I wanted to return something, and they have been unreachable and unresponsive. I am very upset about the restocking fee to be paid for my eventually returning of the item that I'm returning because there wasn't a listing of the age appropriateness of the item
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#2752388 Review #2752388 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv

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Miss my one toll

Fao Schwarz - Miss my one toll
Fao Schwarz - Miss my one toll
Fao Schwarz - Miss my one toll
I buy 7 toy. They only send me 6,miss one Plush LED Unicorn 18 inch × 1 Target Exclusive $16.80 Thank you very much
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#2654035 Review #2654035 is a subjective opinion of poster.
Loss
$20
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

My dollhouse was canceled and I want the fantail hall dollhouse

My fantail hall dollhouse was canceled and I want the dollhouse I ordered this and spent over four hundred dollars on it I really want the dollhouse Sincerely Cathy Kramer
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#2481809 Review #2481809 is a subjective opinion of poster.
Loss
$476
Preferred solution
Deliver product or service ordered
New Reviewer

Returned item status

1.4
I returned a Rosa Parks doll that I received in error. I had placed an order for a Maya Angelo doll. The card I used to purchase is no longer in use. I have not received my refund. How should I receive the my refund?
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#2419248 Review #2419248 is a subjective opinion of poster.
Location
Winston Salem, North Carolina
New Reviewer

Complete mishandling of my order

1.8
I ordered something for my wife's birthday and paid extra for fast shipping to make sure it would arrive in time. It didn't. Instead, on the date of her birthday I received an email from the company saying there was a glitch in the system and the item was not sent. I call customer service, get no help whatsoever, ask for a supervisor, and was told one would call me back. Of course, no one did, but the one thing I did discover in my call was the item was out of stock. If I would have known this I would not have ordered it. I called customer service again and guess what? A supervisor will call me back. Not holding my breath. Oh, and no one ever apologized.

User's recommendation: Do not patronize. They just do not care.

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2 comments
#1983331

Honestly you should not get a full refund and be able to keep the item. This is not a charity.

This is a business, not toys for tots. If you cannot afford to buy a gift for your wife than don't.

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0 0
#1983329

You are wrong

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ID
#2176900 Review #2176900 is a subjective opinion of poster.
Service
Fao Schwarz Shipping Service
Preferred solution
full refund and I keep the item that now apparently has been sent, weeks late.

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