Fanzz
Fanzz Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fanzz has a 1.9 star rating from 4 reviews and consumers are mostly dissatisfied; common Fanzz reviews note shipping, returns, and service issues.
Positive Feedback
Store stocks sports hats and clothing and some customers completed purchases without product issues.
Negative Feedback / Risk Areas
- Frequent Fanzz customer complaints about late or missing orders and lack of tracking.
- Refunds and returns refused or handled inconsistently across locations.
- Unresponsive phone lines and poor customer service in stores.
- Limits on transactions and reports of damaged items like logos falling off.
Key Takeaways for Future Customers
- Expect potential delays and check order tracking and billing closely.
- Confirm return/exchange policy with your specific store before purchase.
- Have patience contacting customer service and document receipts and communications.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fanzz has a 1.9 star rating from 4 reviews and consumers are mostly dissatisfied; common Fanzz reviews note shipping, returns, and service issues.
Positive Feedback
Store stocks sports hats and clothing and some customers completed purchases without product issues.
Negative Feedback / Risk Areas
- Frequent Fanzz customer complaints about late or missing orders and lack of tracking.
- Refunds and returns refused or handled inconsistently across locations.
- Unresponsive phone lines and poor customer service in stores.
- Limits on transactions and reports of damaged items like logos falling off.
Key Takeaways for Future Customers
- Expect potential delays and check order tracking and billing closely.
- Confirm return/exchange policy with your specific store before purchase.
- Have patience contacting customer service and document receipts and communications.
Downey, California
Account discount
Purchased the one year for $5 to get discount at lids but it doesn't show when they pull up my account.
Preferred solution: Let the company propose a solution
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Verified Reviewer |
Jackson, Ohio
Logo falling off Steelers kids dress
Phone number does not work
Preferred solution: Full refund and/or replace dress
Do not shop there , they don’t want to do there job , they only let you buy one items at a time
- I came with four others to buy four hats with stitching, but the store only allows one per transaction and said they had too many hats to do the job.
I walked into the store with four other people trying to buy 4 hats and get stitching for all four hats but they refused and said only one per transaction but I was going to buy 4 separate hats , with each person buying a hat, but they still refused and said they have to many hats to do and didnt want to do the job
- Have sports hats and clothes
- Refuse to make a purchase
Preferred solution: Deliver product or service ordered
Riverside, California
Won't take my return when I have returned same item at different store same policies
- Tyler mall says personalized jerseys are non-refundable or non-exchangeable.
- The jersey has Turner's signature on back; no personal name.
I wanted to exchange a Chris Turner Dodger jersey I purchased and also got Turners signature on back. Wanted a bigger size.
I was told at your Tyler mall location by staff today (12/26) and store manager that personalized jerseys are non-refundable or exchangeable. I DID NOT get it personalized with my name. I got Turners name on back (which is the jersey I got) and should be able to exchange or return. I recently returned a Angels jersey with Trouts signature on back at another Fanzz location.
I called that location to ask if they werent aware of the policy and they told me I should be able to exchange it or get my money back since i didnt get it personalized with any other name other than the players jersey name. I called another location and they told me the same thing that i should be able to return it or exchange without a problem. I again attempted to exchange the jersey for a bigger size at the Tyler location and told them I had just called other locations and should be able to and the manager said they might do that but we dont and was told to read the receipt because it says I cant return it once I get signature on back. I read the receipt and it doesnt say that.
I bought another Chris Turner jersey because that was the only location that had the size I was looking for. I am HIGHLY disgusted with the customer service. Aside from the poor and disgusted customer I received and adding making this location look even more incompetent while attempting to exchange the jersey the rest of the staff was being very unprofessional speaking of other businesses poorly and cursing. I shouldnt have to drive another 35 miles across town to another Fanzz store to get my refund just because your Tyler mall location doesnt know how to run a store correctly.
I tried contacting corporate today and the numbers are a joke as well. I WILL continue to call and write to corporate about this matter. Also posting on social media about Fanzz at the Tyler mall location and why should people avoid shopping there.
Get your *** together. Its not fair to me.
Preferred solution: Full refund
Never received my order
i payed for 2 day delivery and never receive my package
Wondering about my order. I can’t find any tracking number
Never got my package can’t find a tracking number to track the package
My order does not show up on the account Or that I even placed an order
- Order #103355 placed Sep 4, 2018.
- Mitch Trubisky NFL Limited Jersey (Navy), size 1, $149.99.
- Est. arrival 09/12/2018; Total incl. tax $161.63.
Joel Lopez ,
Thank you for your order from Fanzz.com. Once your package ships we will send you a tracking number.
If you have questions about your order, you can email us at customerservice@***.com.
Your Order #103355****
Placed on September 4, 2018 at 4:08:50 PM MDT
Billing Info
Joel Lopez
3140 s Grove
White house
Berwyn , Illinois, 60402
United States
T: 708537****
Shipping Info
Joel Lopez
3140 s Grove
White house
Berwyn , Illinois, 60402
United States
T: 708537****
Payment Method Credit Card Credit Card Type Visa Credit Card Number XXXX-1823 Shipping Method
FedEx - Home Delivery
Items Qty Price
Mitch Trubisky Chicago Bears Nfl Limited Jersey (Navy)
Estimated Arrival Date: 09/12/2018
SKU: V000949568
Size 1 $149.99 Subtotal $149.99 Shipping & Handling $11.64 Grand Total (Excl.Tax) $161.63 State Tax (6.25%)
$9.37 Shipping Tax (6.25%)
$0.73
Tax
$10.10 Grand Total (Incl.Tax)
Wondering about my order
- Order not delivered after 3 weeks; customer care is hard to reach.
- The wrong size was delivered and had to be returned with extra shipping.
It’s been almost 3 weeks and the rest of my order hasn’t arrived. What did arrive was the wrong size so I had to send it back and pay more shipping.
Nowhere on the item I shipped back did it state it was a youth size hat.
I have had a poor experience so far with this being my first time shopping at Fanzz. It also shouldn’t be this difficult to get ahold of someone in customer care just to get info on my order, just give me a number and I’ll call it not all this extra stuff..
Already 5 days late
2-6 day shipping doesnt mean 8- 12 days shippong right? Get your act together! !!
Wondering about my order
I bought two shirts only received one and I was charged for both
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