Fanzz

Phone number does not work

I walked into the store with four other people trying to buy 4 hats and get stitching for all four hats but they refused and said only one per transaction but I was going to buy 4 separate hats , with each person buying a hat, but they still refused and said they have to many hats to do and didnt want to do the job

I wanted to exchange a Chris Turner Dodger jersey I purchased and also got Turners signature on back. Wanted a bigger size.

I was told at your Tyler mall location by staff today (12/26) and store manager that personalized jerseys are non-refundable or exchangeable. I DID NOT get it personalized with my name. I got Turners name on back (which is the jersey I got) and should be able to exchange or return. I recently returned a Angels jersey with Trouts signature on back at another Fanzz location.

I called that location to ask if they werent aware of the policy and they told me I should be able to exchange it or get my money back since i didnt get it personalized with any other name other than the players jersey name. I called another location and they told me the same thing that i should be able to return it or exchange without a problem. I again attempted to exchange the jersey for a bigger size at the Tyler location and told them I had just called other locations and should be able to and the manager said they might do that but we dont and was told to read the receipt because it says I cant return it once I get signature on back. I read the receipt and it doesnt say that.

I bought another Chris Turner jersey because that was the only location that had the size I was looking for. I am HIGHLY disgusted with the customer service. Aside from the poor and disgusted customer I received and adding making this location look even more incompetent while attempting to exchange the jersey the rest of the staff was being very unprofessional speaking of other businesses poorly and cursing. I shouldnt have to drive another 35 miles across town to another Fanzz store to get my refund just because your Tyler mall location doesnt know how to run a store correctly.

I tried contacting corporate today and the numbers are a joke as well. I WILL continue to call and write to corporate about this matter. Also posting on social media about Fanzz at the Tyler mall location and why should people avoid shopping there.

Get your *** together. Its not fair to me.

i payed for 2 day delivery and never receive my package

Never got my package can’t find a tracking number to track the package

Joel Lopez ,

Thank you for your order from Fanzz.com. Once your package ships we will send you a tracking number.

If you have questions about your order, you can email us at customerservice@***.com.

Your Order #103355****

Placed on September 4, 2018 at 4:08:50 PM MDT

Billing Info

Joel Lopez

3140 s Grove

White house

Berwyn , Illinois, 60402

United States

T: 708537****

Shipping Info

Joel Lopez

3140 s Grove

White house

Berwyn , Illinois, 60402

United States

T: 708537****

Payment Method Credit Card Credit Card Type Visa Credit Card Number XXXX-1823 Shipping Method

FedEx - Home Delivery

Items Qty Price

Mitch Trubisky Chicago Bears Nfl Limited Jersey (Navy)

Estimated Arrival Date: 09/12/2018

SKU: V000949568

Size 1 $149.99 Subtotal $149.99 Shipping & Handling $11.64 Grand Total (Excl.Tax) $161.63 State Tax (6.25%)

$9.37 Shipping Tax (6.25%)

$0.73

Tax

$10.10 Grand Total (Incl.Tax)

It’s been almost 3 weeks and the rest of my order hasn’t arrived. What did arrive was the wrong size so I had to send it back and pay more shipping.

Nowhere on the item I shipped back did it state it was a youth size hat.

I have had a poor experience so far with this being my first time shopping at Fanzz. It also shouldn’t be this difficult to get ahold of someone in customer care just to get info on my order, just give me a number and I’ll call it not all this extra stuff..

2-6 day shipping doesnt mean 8- 12 days shippong right? Get your act together! !!

I bought two shirts only received one and I was charged for both