Fantastic Furniture
Fantastic Furniture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fantastic Furniture has 2.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 50% unfavorable and 25% positive. Pros: No pros. Cons: Have my money and i am powerless, Online is useless, Promises do not mean anything to them.
Key Takeaways for Future Customers
- Consider Fantastic Furniture reviews that recommend buy in store rather than online purchase.
- Expect higher price level and variable service across branches.
- Prepare for possible delays with refunds and delivery.
Negative Feedback / Risk Areas
- Frequent customer complaints about damaged goods and missing orders.
- Refunds and billing issues reported; slow or unresolved refunds.
- Poor customer service, unanswered emails, and delivery failures.
Positive Feedback
Some customers received quick in-store pickup and praised product quality; a few branches were noted as helpful.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fantastic Furniture has 2.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 50% unfavorable and 25% positive. Pros: No pros. Cons: Have my money and i am powerless, Online is useless, Promises do not mean anything to them.
Key Takeaways for Future Customers
- Consider Fantastic Furniture reviews that recommend buy in store rather than online purchase.
- Expect higher price level and variable service across branches.
- Prepare for possible delays with refunds and delivery.
Negative Feedback / Risk Areas
- Frequent customer complaints about damaged goods and missing orders.
- Refunds and billing issues reported; slow or unresolved refunds.
- Poor customer service, unanswered emails, and delivery failures.
Positive Feedback
Some customers received quick in-store pickup and praised product quality; a few branches were noted as helpful.
Sydney, New South Wales
Online purchase
60 minute click and collect is a load of crap. Told by customer service this can be 24 hours.
Walked into store, purchased in person and had product in 10 minutes.
- Online is useless
Preferred solution: Full refund
User's recommendation: Buy in store
Sydney, New South Wales
Recund
- 4 items ordered; 3 damaged and the 4th unavailable.
- Only $48 offered; full refund not received; disposal proof for 2 wardrobes requested.
I ordered 4 items
3 items were damaged
They didnt have the 4th item.
I am expected to provide evidence that I have disposed of the items ( 2 wardrobes ) before I am entitled to a refund. At first I was only offered $48 refund.
I still have not been given my full money back.!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
Customer service is disgraceful
- Delivery quoted 8-9 weeks; paid for, not delivered.
- Emails unanswered; Maroochydore hung up when I called.
- Hervey Bay was helpful; avoid Maroochydore.
Today is the 8-9weeks delivery that was quoted and I paid for. Emails went unanswered and when I called Maroochydore branch Alicia hung up on me.
She wouldnt let me speak or answer her and then just hung up. Basically said itll get here when it gets here. Cant believe I paid money for this service. So sad because Hervey Bay branch was very helpful.
Bad Maroochydore.
Dont buy from them. Go to another branch
- No pros
- Promises do not mean anything to them
- Have my money and i am powerless
Preferred solution: Deliver product or service ordered
User's recommendation: No way. Don’t buy from them.
Caringbah, New South Wales
Missing order that's been paid for
- I paid for a dining table and 6 chairs 19 months ago, but the set was lost.
- A replacement set was ordered, but they won't deliver unless I pay again.
Hello
I paid for a dining table and 6 chairs 19 months ago, apparently the set got lost. They ordered a new set, and now won't deliver the set because I won't pay for the set again.
Please resolve this, I'm sure I've been patient enough
Entertainment unit bought and remote is not working for the lights
The remote does not work for the lights,party lights only work when the TV is on and can not be set to 1 colour since the remote does not work
3 hours waiting for online msg to reply
I was eventually able to contact a shop who said they could only do a full refund, I took this option however that afternoon, after the entire bed was returned, a bed head arrived. So I now have just a bed head and they are saying I need to dispose of it. On 23rd December, more than a month after my first contact, I received a message from another part of the company to follow up my original request, they are completely unaware of the return or the delivery of the bed head.
Worst customer care I have ever experienced. They make it impossible to contact them for damaged goods.
User's recommendation: Do not purchase anything from here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost delivery
Fantastic furniture responded to my request after six days. They provided a refund as the item I ordered is no longer available. .
User's recommendation: Don’t order online and don’t accept their ‘delivery left u attended’ policy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing piece from my bedside table.
- Very happy with purchases from Fantastic Furniture; the quality is terrific.
- No update on the missing bedside table piece; I need a reply ASAP.
I have been very happy with all my purchases from Fantastic Furniture and there have been a lot. The quality of the furniture is terrific but I am disappointed I haven't heard from them regarding the missing piece from my bedside table.
I need it ASAP as I am going away on Monday for 10 days. I hope to have an answer very soon.
User's recommendation: I highly recommend Fantastic Furniture. I have had many dealings with them and only one thing to complain about.
Melbourne, Victoria
Bad customer service
- Order FNTFV 000000004057-D missing 2 chairs and a coffee table at Preston.
- Manager at Preston is not honest and gives inconsistent responses.
good day to may whom concert the matter
in fantastic furniture my order no FNTFV 000000004057-D
you store in Preston the manger is not good and not honest
i call them it over one week and every time the say different thing.
my order is missing 2 chare and coffee table.
if you company can make order right please tell my ?
not every time story manger say wrong thing
i want to store before 3 days ago the mangery she have no idea what happen because the duty manghe not inform her .what happen store
than you for you time
micheal issa
040549****
hanaishak5@***.com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- 70-year-old disabled woman paid $60 delivery and $84 assembly.
- Packaging not removed by delivery and I wasn't told.
- Escalate to highest manager.
70 year old disabled female who paid your outrageous costs for assembly & delivery of a cupboard. I asked the delivery men to take off the packaging.
They refused. I rang the local store (Rockhampton Qld) but the manager Abby was too busy to speak to me.
I was never informed I would need to remove & dispose of the packaging. Human decency would expect this would be done for an elderly person. Plus how unprofessional is your Rockhampton manager who wasnt too busy when she took a lot of my money ($60 for delivery within a 5 mile radius & $84 for assembly).
Because the item still has packaging, I dont know if its been assembled correct or if its damaged? My business will go to a more decent & professional store from now on.
I request this complaint go to the highest manager & that I receive a response in a reasonable timeframe.
Dee Rockhampton
User's recommendation: Shop elseshere
Brisbane, Queensland
Do not trust this company with your money
- -Delivered 4 chairs without proper packaging; they arrived dented and scratched.
- -Second order damaged too; pickup arranged, refund still not received.
I brought 4 chairs online. When the delivery arrived they weren't in boxes or packaging just a little bubble wrap on a few legs.
The chairs were dented and scratched up.
Contacted fantastic, and they offered to replace them.
Second order showed up damaged to. So now I have 8 severally damaged chairs.
I contact fantastic and ask for all the chairs to be picked up and refunded.
The organise a quick pick up of the product, the next day.
Now it's been nearly 3 weeks, no chairs, no money and can't get any answers.
I tried to do everything right took photos, emailed them
User's recommendation: Keep looking around, there is a season why they are cheaper.
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