Fantastic Leaners - London

Hi All, Please do not hire these fantastic cleaners . We had very bad experinces. Their cleaning was so bad there were cubords inside houses which were not even opened. Teh cob webs still remained .. I have photos for proof. Even after complaining to them about their poor cleaning, the response was very bad. I had to call more then 10 times and still has no response. I do have photos for proof of their bad service.Please do not hire them. Its not only unproffesional service but also very bad response even after identifying the issue and letting them know.
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#784841

I have had an absolutely horrendous experience with this company. I booked them, on the basis of a recommendation, for an after building clean.

They told me that three cleaners would do the job. Four showed up a half an hour early. During that half an hour I received two chasing calls from the admin team. To my surprise the admin team did not know the time the cleaners were supposed to arrive.

When I arrived, on time, I asked the cleaners why they were four and not three. They said they had asked a friend to help "because it makes it quicker". They did not how to clean. They left coffee stains in the sink, soap marks all over the floors, never bothered to dust away the building dust in the bathrooms, on the skirting boards and window sills or clean the floors.

I called to complain and they agreed to send a cleaner by to do the job properly. I was not able to be at the property at that time. This cleaner only cleaned the floor, and not that well either, left two lights on and increased the temperature of my thermostat to 30 Celsius. I called again to complain.

Once again they booked a cleaner. The cleaner never showed up!! I gave up after that as I decided this company is just too incompetent. It strikes me that this is a young company that does not know how to manage growth.

They hire people who are not able to clean and don't care about the job. When a job is not done properly they do not follow up to see the customer is satisfied.

They will steadily lose business if they don't change their business model and focus on existing customers. I would never recommend them - they are far too amateur.

#669812

I would say the same - If you could avoid hiring Fantastic Cleaners in London, I have hired them and the service is terrible, the staff do not even speak a single word of english, I spent 2 hours explaining the job, but poor english skills, I paid a higher price for their name but I was terribly upset for what I have received in return

Their staff was very rude, when I called to complaint, They even did not responded to my emails, phone calls, it's been 3 days I was calling, as the real estate company sent a huge list of problems found in our end of tenancy cleaning, even when they charged at least 69% higher than the price, they still did not revert the service as promised

I am sure they are scam. Terrible that I had to leave the country in order to meet my girl friend, but they hardly cared, all my deposit worth £1200 is at risk now, because of fantastic cleaners poor cleaning service

loads of *** men, you must avoid and hire professional cleaning companies in london, Fantastic Cleaners are based in Bulgaria I found later, and always sub contract

Please avoid in order to avoid the same headache and pain i have gone through

thanks a lot

Andy

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#267651 Review #267651 is a subjective opinion of poster.
Location
London, England

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