Fannie May

Order #000348**** deliver to a private residence

It was schedule to come between 10-2 and did not arrive

I could not stay home and longer past 2, when I got home later that afternoon I brought the box in was disappointed it was not pack with cold packs or dry ice. The cold pack inside the box was warm liquid.

The easter eggs were mushy. I have not open the colonial box yet as I was saving it for Mothers day, the milk chocolate mashmallows eggs tasted a little stale. I am from Chicago and have always enjoy Fannie May.

I had many cookie jars from Fannie May until we downsize to Florida. I bought your Giant chocolate Santa several years in a row, which made a beautifl centerpiece and then delicious fondue.

Back when Archibald Candy Corp. went bankrupt and closed stores, my family was disappointed as were most of their customers.

Even when we lived in California for 2 years, we could not bring ourselves to buy the Sees brand, so we just went without. Hard to do when we had purchased a lot of Fannie May Candy over the years; birthdays, sweetest day; Easter; Christmas etc.

In time, while we moved back to the Chicago area, Fannie May had revived and had new owners; reopening in many of the original locations, including one 2 blocks from where we moved. Then a few years ago, we bought a house in Northwest Indiana, so your closest store is about 20 miles away. Not exactly walking distance, but in a town we go to once a month.

So, keeping that less frequent interval in mind, our Fannie May purchases amounted to enough to satisfy us each visit. Since we were just there a couple of weeks ago, and our purchase was still not all eaten; we had no reason to visit that store so soon, but we did need some Easter specific items for visiting relatives.

The reason for my letter is an issue with candy I purchased 3 days before Easter! The kindest term I can offer for the condition of the candy is OLD and inedible.

As I stated, the candy we just bought Thursday was specifically to be for our Easter guests; our purchase included Easter Eggs and some of your marshmallow items.

Over 25-30 plus years, I have been pleased with frequent purchases of the brand; until now.

We bought your filled eggs for Easter previously, especially the Fruit and Nut eggs, that, prior to now were yellow coated and quite satisfactorily filled.

These now are chocolate coated, not exactly an Easter color, but more problematic; only partially filled; with the majority being a quite thick chocolate covering versus the previous years. Not at all worth $5 each, made more so in light of their inedible state

Im happy my wife cut one open, learning of their condition before serving them to our guests.

I saved a copy of the receipt for this transaction and expect a proper reply addressing this issue.

I imagine youll staff out my request, but hopefully, to someone who will take ownership of this matter and communicate with me soon.

The resolution of this matter will dictate if we continue to do business with Fannie May.