Thomas M Ksg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Zionsville, Indiana

Return receivers

Fanimation - Return receivers
Your customer service told us to purchase a receiver , the electrician installed it and the fan did not work! So I tried to return it and your rep said we could not return the brand new receiver!
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Loss:
$50
Pros:
  • Brand new
  • I had purchased two of your fans
Cons:
  • Second one never would work

Preferred solution: Full refund

User's recommendation: Your service and fans are garbage!

Donna H Ddj

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Verified Reviewer

Three remotes not working

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Fanimation - Three remotes not working
Fans in 3 different rooms but no way to reset , remotes, batteries died and replaced. The levels to reset the levels and no buttons to hold/reset.
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Pros:
  • Cute unique designs
Cons:
  • Batteries die fast

Preferred solution: Help with restoring fan remotes to be operable

User's recommendation: Training on remote restart. Op for extra Hattie’s from the beginning.

Anonymous
map-marker Newark, New Jersey

Fan not working- I rent and have guests pls call asap Thks

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We had an issue with the syncing but the people we dealt with in customer service were very helpful Walked my husband thru getting it resolved. They were knowledgeable about what they were doing Thank you to them
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Amy L Ebf
map-marker Winter Springs, Florida

To warn people NOT to buy from this company

Fanimation - To warn people NOT to buy from this company
Bought very expensive fan which just was ok . have cheaper fans thru out my house and cool rooms much better. Have had fan several years only use at night time as it's in my bedroom. Also not even a year and the light burned out, that cost was 100.00. the fan keeps shutting off..had to pay electrician to diagnose.. asking company for help and they want me to pay for parts and shipping and then I have to pay electrician to put parts in... SHAME on this company!!
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User's recommendation: Stay away from this company

Zebe H

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Verified Reviewer
| map-marker Twin City, Georgia

Service

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Fans on screened porch suddenly stopped working. We called and quickly spoke to a representative who understood our issue and handled everything quickly, friendly and professionally.
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Wil L Kpz

Fan receiver and remote stop working

This fan is not working and its 101 degrees here in Arizona!! We bought this brand only because it was supposed to be top tier in the fan industry!! Im so disappointed with the quality of help Im receiving. (None?)
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Loss:
$300

User's recommendation: Don’t purchase

Carol D Jht

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Verified Reviewer
| map-marker Lincoln Park, Michigan

Remote Control TR34S For Prop Ceiling Fan -- Model LP8323LBN

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Can I order the above Subject remote? I have purchased a used home with this Fanimation fan and the remote is missing.
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User's recommendation: This is my first experience with trying to get a part. I will update my review when and if Customer Service gets back to me.

Roland W Dfa

Customer service lady was outstanding. Very patient with 70 yr old trying to operate new and send pictures.Highly recommend

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Case #118**** Customer service advised product under warranty. She requested additional information. Supplied case number to follow up when I had requested information.
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Pros:
  • Stand by warranty
Cons:
  • Light fixture defective within 3 years

Preferred solution: They agreed to replace part once additional information provided

User's recommendation: We know they stand behind their warranty.

Anonymous
map-marker Mcallen, Texas

John Martin was wonderfully helpful at all times !! He was polite professional patient and most of all incredibly knowledgeable and helping me find out why my fan did not work

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My ceiling fan keeps turning off every hour without my even touching it. I would like to have it continuously on because of the hot summer months. I bought two things in both hands are doing the same they turn on all of a sudden and they t
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Preferred solution: Let the company propose a solution

User's recommendation: YESSSSSS!! So helpful & professional & knowledgeable!!!

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