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Purchased a ticket online. I am disabled and take paratransit. I used the address that was provided on the site. This was not the address my ticket was purchased for. This company refuses to refund my money. I was able to see the movie, however, the movie had already...
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1.0
#1024711
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Purchased a pair of tickets for a movie on mobile and was positive I had chosen the correct date. The session must have timed out because when I arrived to the theater the next day, it turned out that the tickets I received were for the day before. I was unable to use...
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1.0
#1023608
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We ordered a simple $25 gift card for our son as a St. Patrick's Day gift on February 27th. After three weeks the car is a no-show. We've tried to reach Fandango through their "customer service" link. Their absurd, unusable "request must be between the lines" is a very...
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1.0
I didn't like
  • Non-delivery
  • Request must be between the lines requirement does not work
#1023091
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Short Review for March 16, 2017

#1021674
1.0
I accidentally purchased tickets for the same day, rather for the next day showing. I noticed when I went to use tickets. I tried to resolve it on Chat, then called Customer Service. End Results: Bad Customer Service, Long Holding Time And No Refund. This Company is a Rip Off!
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Fandango Movie Ticket Review

#1019302
1.0
I purchased tickets for a movie theatre in a different state by accident. It had the same name as the theater in my town. Fandango denied a refund because it hard to be 2 hrs before the movie. However I purchased the tickets an hour before show time. I'm done w/fandango!
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Fandango Com Review

#1017553
1.0
Worst company ever! Made a ticket purchase and it said there was an error and I needed to redo the transaction so I did it again. Unfortunately then both transactions went through and I was double charged for three movie tickets. Their customer service pretty much told me to pound salt when I called for a refund. Turns out I paid 80 dollars for 3 tickets to a movie. Don't ever, ever use them.
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John Wick 2 Movie Ticket Review

#1016863
3.7
Refund taking 20 plus days. I requested a refund on Feb10 2017. It is now March 4 2017 and still not credited to my account. It is stating pending as per my bank. 4 calls later and no help. Paypal says it is Fandangos fault.
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The website is incredibly slow, constant 500 errors, and it logs me out of my profile every time I switch pages. It will time me out 3 minutes early out of a purchase after waiting 5 minutes to load the next *** page, and then lock the seat I had whilst telling me I...
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Anonymous

billscior The movie industry should DEMAND something better than this piece of garbage! How did this become the standard that we have to use to search movie times and locations - it cr...

Don't buy in fandango. I try couple of times to purchase 3 tickets in fandango app, well purchase didn't go through., that's what I thought so we purchased them in the movie theater. I notice a charge of $60.45 in my bank account so I tried calling the (is impossible...
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1.0
#1018056
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I won two Fandango movie tickets from World Market. I was to claim them by 1/31/17. I did try to claim them about Jan 25 for a 28th show. Your software had a bug and gave me a message that the code had expired. I called Fandango and got the run around. I sent a copy of...
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#1017498
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Impossible to redeem, keep getting "invalid gift card number" when I am trying to purchase a movie tickets through Fandango website. At the same time the status gift card window on the same website shows valid gift card with $25. And of course, I cannot redeem this...
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1.0
#1015650
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On January 29 I purchased 2 tickets to see the movie GOLD. I only saw one purchase confirmation and used the ONE QRC code to scan in at the theatre. On February 26 , I check my Visa bill and discovered 2 charges for $28.10. When I called customer service, they said...
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1.6
I liked
  • Fact i can purchase tickets in advance for a showing
  • Ability to purchase movie tickets online
I didn't like
  • Poor customer service
#1014034
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I bought tickets to a movie on Valentine's Day. I bought them the Saturday before. On the fandango site I changed to date to February 14th. I clicked on the early show but it was sold out. I clicked on the later show and purchased the two tickets. When I went to pull...
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Anonymous

BPill I usually catch the mistake, but this last time I kept choosing a certain date only to have the site take me to tickets for the day I was searching, not the day I wanted to se...

Anonymous

Anonymous Same thing happened to me

1.3
#1008073
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Bad customer service , I waited a hour to speak to someone and they disconnected me . They have no respect for customers time! Also they charged me twice for purchase. I wouldn't recommended to no one to use this app. Very bad service !
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Anonymous

KD Absolutely. Their customer service stinks. I had the same type of experience with them. I think there are a lot of mistakes with ticket purchases and they have no interest in ...