Purchased a ticket online. I am disabled and take paratransit. I used the address that was provided on the site. This was not the address my ticket was purchased for. This company refuses to refund my money. I was able to see the movie, however, the movie had already...Read more
Purchased a pair of tickets for a movie on mobile and was positive I had chosen the correct date. The session must have timed out because when I arrived to the theater the next day, it turned out that the tickets I received were for the day before. I was unable to use...Read more
We ordered a simple $25 gift card for our son as a St. Patrick's Day gift on February 27th. After three weeks the car is a no-show. We've tried to reach Fandango through their "customer service" link. Their absurd, unusable "request must be between the lines" is a very...Read more
Short Review for March 16, 2017
by anonymous #1021674
I accidentally purchased tickets for the same day, rather for the next day showing. I noticed when I went to use tickets. I tried to resolve it on Chat, then called Customer Service. End Results: Bad Customer Service, Long Holding Time And No Refund. This Company is a Rip Off!
Fandango Movie Ticket Review
by anonymous #1019302
I purchased tickets for a movie theatre in a different state by accident. It had the same name as the theater in my town. Fandango denied a refund because it hard to be 2 hrs before the movie. However I purchased the tickets an hour before show time. I'm done w/fandango!
Fandango Com Review
by anonymous #1017553
Worst company ever! Made a ticket purchase and it said there was an error and I needed to redo the transaction so I did it again. Unfortunately then both transactions went through and I was double charged for three movie tickets. Their customer service pretty much told me to pound salt when I called for a refund. Turns out I paid 80 dollars for 3 tickets to a movie. Don't ever, ever use them.
John Wick 2 Movie Ticket Review
by anonymous #1016863
Refund taking 20 plus days. I requested a refund on Feb10 2017. It is now March 4 2017 and still not credited to my account. It is stating pending as per my bank. 4 calls later and no help. Paypal says it is Fandangos fault.
The website is incredibly slow, constant 500 errors, and it logs me out of my profile every time I switch pages. It will time me out 3 minutes early out of a purchase after waiting 5 minutes to load the next *** page, and then lock the seat I had whilst telling me I...Read more
Don't buy in fandango. I try couple of times to purchase 3 tickets in fandango app, well purchase didn't go through., that's what I thought so we purchased them in the movie theater. I notice a charge of $60.45 in my bank account so I tried calling the (is impossible...Read more
I won two Fandango movie tickets from World Market. I was to claim them by 1/31/17. I did try to claim them about Jan 25 for a 28th show. Your software had a bug and gave me a message that the code had expired. I called Fandango and got the run around. I sent a copy of...Read more
Impossible to redeem, keep getting "invalid gift card number" when I am trying to purchase a movie tickets through Fandango website. At the same time the status gift card window on the same website shows valid gift card with $25. And of course, I cannot redeem this...Read more
On January 29 I purchased 2 tickets to see the movie GOLD. I only saw one purchase confirmation and used the ONE QRC code to scan in at the theatre. On February 26 , I check my Visa bill and discovered 2 charges for $28.10. When I called customer service, they said...Read more
I bought tickets to a movie on Valentine's Day. I bought them the Saturday before. On the fandango site I changed to date to February 14th. I clicked on the early show but it was sold out. I clicked on the later show and purchased the two tickets. When I went to pull...Read more
Bad customer service , I waited a hour to speak to someone and they disconnected me . They have no respect for customers time! Also they charged me twice for purchase. I wouldn't recommended to no one to use this app. Very bad service !Read more