Fandango
Reviews and Complaints
Lots of hoops to jump through for a refund when theater broke down! Customer had to do all the work! Deserve a refund when an IMAX purchase. Just do the right thing/ contact theater- confirm- move on
User's recommendation: Careful
REFUND - Ticket System Malfunction
User's recommendation: Buy tickets through chain or a fair and reputable online ticketing vendor.
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Verified ReviewerTicket refund
- Convenience of early purchase
- Refund policy
Preferred solution: Full refund
User's recommendation: Don’t use this service. Buy at the box office!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Columbus, OhioRefund or switch my ticket
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI purchased tickets for the wrong day in I didn't used I need
Preferred solution: Exchange tickets for a different day
Ticket refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClose account
Preferred solution: Close account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas charged twice but only used 1 set of tickets because of error
- Easy to buy tickets for movies online
- Customer service for fandango stinks
- Confirmations are slow in coming back to you
Preferred solution: Full refund
User's recommendation: Probably best not to purchase from Fandango unless you have a day to get the confirmation or see it come out of your account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaResolved: Refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange movie time
Preferred solution: 3 tickets that I missed out on
User's recommendation: But direct from movie theatre
I went to *** and back to reserve a ticket. Was kicked out of app because of inactivity. There was no activity. Could not find number ti call. When I did was told the mailbox was full. Finally found
User's recommendation: Buy in person. App is faulty
Angry
No refund or exchange
- No options
Preferred solution: Full refund
User's recommendation: Not to use this service
Gift card issue
User's recommendation: Don’t bother to use company because they don’t follow up to resolve the issue.
I wanted to just exchange my tickets as I made a mistake on the date. They did not budge
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