Anonymous
map-marker Deer Park, New York

Lots of hoops to jump through for a refund when theater broke down! Customer had to do all the work! Deserve a refund when an IMAX purchase. Just do the right thing/ contact theater- confirm- move on

Fandango - Lots of hoops to jump through for a refund when theater broke down! Customer had to do...
Too much customer aggravation and responsibility! Projector broke Movie not completed IMAX purchase $$$$ Theater issued refund but suggested if purchased via fandango go through them! What a headache
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User's recommendation: Careful

Darryle Lnb
map-marker Quincy, Massachusetts

REFUND - Ticket System Malfunction

They refunded a ticket on an other and later show not seen but not the show where I had needed to on-site buy a ticket for (due to their system incorrectly issuing me a ticket for same show at wrong theater). Apparently, they and AMC no longer have partnership on processing refunds which they once did.
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User's recommendation: Buy tickets through chain or a fair and reputable online ticketing vendor.

Sandra S Umv

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Verified Reviewer

Ticket refund

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I left my phone a home and didnt realize it until we reached the theater. Therefore I didnt have my confirmation number of QR code. I had to buy new tickets at the box office. I was told to contact Fandango for a refund.Fandango wont issue a refund after the show time. Even with the Qr and Confirmation 371387****009. I have my ticket Stubs but you still wont give me a refund. Your policy Is terrible. And doesnt leave any incentive to use your service in the future. Poor customer service. I want my money . $15. You are thieves.
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Loss:
$15
Pros:
  • Convenience of early purchase
Cons:
  • Refund policy

Preferred solution: Full refund

User's recommendation: Don’t use this service. Buy at the box office!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Columbus, Ohio

Refund or switch my ticket

Fandango - Refund or switch my ticket
I didn't get an option to choose my theater. I go to 322 Illinois or 600 Michigan Ave in Chicago. This theater that showed up is not in a good area.N/A
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Sherrell A Ose

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Verified Reviewer

I purchased tickets for the wrong day in I didn't used I need

I did not get a exchange for my tickets but that will not happen again I will never utilize yall service anymore
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Loss:
$50

Preferred solution: Exchange tickets for a different day

Jan V Pla

Ticket refund

Movie theater power outage at Southpoint Mall. Was told to contact FANDANGO for refund. Your Rep was confused, unhelpful & said shed pass my refund request onto corporate.
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Loss:
$25

Preferred solution: Full refund

Tamicka P

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Verified Reviewer

Close account

Need to remove my credit card and closed account don't want to be apart of this app ...,...hbnjkkjnxzsryhjjjjj
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Loss:
$5500

Preferred solution: Close account

Tammy N Gyo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Was charged twice but only used 1 set of tickets because of error

Fandango - Was charged twice but only used 1 set of tickets because of error
I purchased tickets from Fandango on July 21st, 2023. When we were approaching the movie theater they still were NOT showing up on my account. To watch the movie I had to purchase two more tickets. I was unable to see on the bank account if the 1st one even went through but wasn't able to view the charges until the next Monday. YES, MY ACCOUNT WAS CHARGED TWICE> I would like a refund for the 1st set of tickets I purchased and did not use. The seats were empty that were first selected during the movie so obviously something got hung up.
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Loss:
$37
Pros:
  • Easy to buy tickets for movies online
Cons:
  • Customer service for fandango stinks
  • Confirmations are slow in coming back to you

Preferred solution: Full refund

User's recommendation: Probably best not to purchase from Fandango unless you have a day to get the confirmation or see it come out of your account

Resolved
Edoardo Cpi

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Verified Reviewer
| map-marker Phoenix, Arizona

Resolved: Refund

Bought tickets online when I got to Harkins they said the QR code they scanned did not work. Please refund entire charge plus convenience fees - $17.67
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Becky E Cnl

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Verified Buyer
|

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Verified Reviewer

Change movie time

Fandango - Change movie time
I had something come up and tried to change the movie time but the said they couldnt because I used a promo code for my tickets! Why would that matter how I bought the tickets? So I lost my tickets because of that and 2 disappointed kids that didnt get to go!!
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Preferred solution: 3 tickets that I missed out on

User's recommendation: But direct from movie theatre

Anonymous
map-marker Charlotte, North Carolina

I went to *** and back to reserve a ticket. Was kicked out of app because of inactivity. There was no activity. Could not find number ti call. When I did was told the mailbox was full. Finally found

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Reserving a ticket. Was told transaction did not go through when it did. Could not find number to actually call. Then told mailbox was full. When I tried a different phone number finally was able to talk to a human. Ticket was valid after all. Then they have taken out all but a few handicap parking spaces. Not a happy experience!
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User's recommendation: Buy in person. App is faulty

Anonymous
map-marker Newark, New Jersey

Angry

I bought two tickets for over $23 and never received my tickets went through every avenue to get my refund I wasnt found by my credit card email or theater problem is unresolved so now I have to spend more money at the movie theater I will never use fandango again
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Carlton F Tdr

No refund or exchange

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Picked the wrong day for tickets and would not refund or exchange. Customer service hands are tied with no options.
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Loss:
$28
Cons:
  • No options

Preferred solution: Full refund

User's recommendation: Not to use this service

Anonymous
map-marker Ramona, California

Gift card issue

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Fandango hasnt contacted me after a week to provide status of my gift card issue yet they expect me to rate them on service provided. What service?
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User's recommendation: Don’t bother to use company because they don’t follow up to resolve the issue.

Anonymous
map-marker Los Angeles, California

I wanted to just exchange my tickets as I made a mistake on the date. They did not budge

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Exchange my tickets. I will never use Fandango again. I bought tickets accidentally on the wrong date just wanted to exchange
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