FamilyTime
FamilyTime Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FamilyTime has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Most users ask FamilyTime for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kuala Lumpur, Kuala Lumpur
Staff service and attitude was so bad
Cashiers don't show the courtesy how to entertain customer, so disappointed, today Tuesday, 18th Oct about 16:15pm.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Trying to get my refund and no one answering. Very frustrating
Keep requesting my refund an nobody to talk to .
Preferred solution: Full refund
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Not getting Refund Luck
I bought the parental software over a year ago. After paying for a year I cancelled my subscription with over 5 months left.
(Software were buggy and not working correctly. Then after a year the company just deducted for a new year again. I emailed them and was told that they will repay within a couple of weeks. After 3 weeks still no refund, then they said 2 weeks.
Then after 2 weeks they said 3-4 working days, after 4 working days nothing. Then they said within 24 hours, still nothing, then they said shortly, after that they indicated that they will repay within 24 hours.
Still nothing. Please help me in getting my money paid back.
- Any part of their service or refund
- Really bad customer service
Preferred solution: Full refund
COMPANY DOES NOT REFUND DESPITE THEIR PROMISE TO REFUND
Last year I paid the subscription and started using this app. Just in the first week, the app did not work on one of the phones .
I communicated with customer service several times and they couldn't fix it. So I said I wanted to cancel the subscription and to refund the pro-rated amount. This was a year ago. Customer service sends me emails saying the refund will happen but it never did.
Then they automatically renewed my subscription after a year!! I have been trying to get a refund for this since January. I send them emails at least once every 2 weeks. they keep telling me the refund is coming and it never does.
They are fraudulent!!
DO NOT SUBSCRIBE TO THIS SERVICE! it doesn't always work and they are not genuine.
- Customer service promises not met
Preferred solution: Full refund
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