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Verified Reviewer
New Reviewer

Trying to get my refund and no one answering. Very frustrating

Keep requesting my refund an nobody to talk to .
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ID
#2202411 Review #2202411 is a subjective opinion of poster.
Location
Detroit, Michigan
Loss
$748
Preferred solution
Full refund
New Reviewer

Not getting Refund Luck

I bought the parental software over a year ago. After paying for a year I cancelled my subscription with over 5 months left. (Software were buggy and not working correctly. Then after a year the company just deducted for a new year again. I emailed them and was told that they will repay within a couple of weeks. After 3 weeks still no refund, then they said 2 weeks. Then after 2 weeks they said 3-4 working days, after 4 working days nothing. Then they said within 24 hours, still nothing, then they said shortly, after that they indicated that they will repay within 24 hours. Still nothing. Please help me in getting my money paid back.
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ID
#1271273 Review #1271273 is a subjective opinion of poster.
Product
Familytime Subscription
Cons
  • Really bad customer service
  • Any part of their service or refund
Reason of review
Problems with payment
Loss
$58
Preferred solution
Full refund
New Reviewer

COMPANY DOES NOT REFUND DESPITE THEIR PROMISE TO REFUND

Last year I paid the subscription and started using this app. Just in the first week, the app did not work on one of the phones . I communicated with customer service several times and they couldn't fix it. So I said I wanted to cancel the subscription and to refund the pro-rated amount. This was a year ago. Customer service sends me emails saying the refund will happen but it never did. Then they automatically renewed my subscription after a year!! I have been trying to get a refund for this since January. I send them emails at least once every 2 weeks. they keep telling me the refund is coming and it never does. They are fraudulent!! DO NOT SUBSCRIBE TO THIS SERVICE! it doesn't always work and they are not genuine.
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ID
#1231161 Review #1231161 is a subjective opinion of poster.
Product
Familytime Mobile Application
Cons
  • Customer service promises not met
Reason of review
Return, Exchange or Cancellation Policy
Loss
$70
Preferred solution
Full refund

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