Family Furniture Of America Reviews
Family Furniture Of America Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Family Furniture Of America has a 5.0 star rating based on 1 customer review, with a 100% positive rating distribution; recent recommendations include both "Go there first and forget the rest." and "Go somewhere else".
Positive Feedback
Customers praised staff helpfulness and specific sales associates, noting honest service and satisfaction with purchases.
Negative Feedback / Risk Areas
- Delivery delays and missing items raised customer complaints.
- Warranty repairs seen as unresolved and repeat service visits.
- Refunds and billing resolution requests were reportedly denied by customer service.
Key Takeaways for Future Customers
- Check Family Furniture Of America reviews and confirm delivery timelines before purchase.
- Document warranty and delivery terms and follow up persistently with customer service.
- Request written refund or billing policies at checkout.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Family Furniture Of America has a 5.0 star rating based on 1 customer review, with a 100% positive rating distribution; recent recommendations include both "Go there first and forget the rest." and "Go somewhere else".
Positive Feedback
Customers praised staff helpfulness and specific sales associates, noting honest service and satisfaction with purchases.
Negative Feedback / Risk Areas
- Delivery delays and missing items raised customer complaints.
- Warranty repairs seen as unresolved and repeat service visits.
- Refunds and billing resolution requests were reportedly denied by customer service.
Key Takeaways for Future Customers
- Check Family Furniture Of America reviews and confirm delivery timelines before purchase.
- Document warranty and delivery terms and follow up persistently with customer service.
- Request written refund or billing policies at checkout.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Kenny and his Staff are EXCELLENT. It doesn't get better than that.
No complaint. We recently purchased a sofa and insurance in December 2023.
Kenny and I were born in Newark, N.J.
A great honest man.
Regards, Cheryl & David, Riviera Beach...
User's recommendation: Go there first and forget the rest.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Stuart, Florida
Received Broken chair still under warranty
- - Chair is broken and under warranty; it has required fixes.
- - I requested a refund or replacement after June.
- - Jessica said no; issue is mechanical.
Broken chair still under warranty came several times to fix. Still not sitting right.
I asked since it was still under warranty if I could have my money back or another chair since this has been going on back-and-forth since June.
Was told no by Jessica customer service representative. Why would a Furniture store send you a broken chair was told it was a mechanical problem.
User's recommendation: Go somewhere else
West Palm Beach, Florida
Very disappointed
- - Paid in full; delivery not made after a month.
- - Staff made an inappropriate cancer-related comment.
- - Delivery delay and poor communication erode trust.
This morning I called and spoke to Kevin from the Okeechobee store when I tried to express to him about how upset I was about My furnitures that I paid in full for not being delivered, he tried to tell me some people see it as furniture some see it as cancer. Bad answer for the store manager.
It has been a month since my staff was suppose to be delivered.
Sooo sorry for ever walked in to this store. I really thought they stood on their word but after they have your money they don't care.
West Palm Beach, Florida
I regret the day I walked in to the store and did a large purchase.
- - Paid $8,000 cash with delivery promised by Christmas.
- - Some furniture still not delivered by Jan 9, 2019 and a broken dining set had to be returned.
On December 2nd 2018, I went to the store to look just for a recliner. Fair enough, I also needed other furnitures and their salesman showed me a catalog where I ended purchasing $8000.00 worth in cash with the promise that delivery would be made by Christmas and today January 9th 2019 I am still waiting for some of my furnitures and please note they sent me a broken dinning room which they had to take back. *** https://www.pissedconsumer.com/themes/pc2/images/emoji/happy.svg ***
- Lousy and unreliable
Preferred solution: Let the company propose a solution
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