Kevin R Mfn

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Verified Buyer
| map-marker New Bedford, Massachusetts

Faulty product

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Fall River Pawn Brokers - Faulty product
Contains 1 confidential file for company representatives
Original review updated Jul 01, 2022

I had bought a PlayStation 4 pro June 10 @ 11:38 am not even two weeks later the thing crashed and over heats I try and speak to them and let them know now finally after showing video proof of the faulty product that your store provided they were supposed to replace it July 1, 2022 unfortunately due to circumstances it could not be delivered I have provided my information to Francisco in the Union St., New Bedford location and he said he would provide the information to his manager Nicolas as I waited all day at 4 oclock I proceeded to call for the sixth time due to no answer finally I get a hold of Nicholas who proceeds on telling me he could not get a hold of me because he did not have my information sorry for see to tell him I had given that information to your employee Francisco I would like to speak to someone about the Bad customer service skills including the disorganization they have going in that store thank you for your time

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Loss:
$239
Pros:
  • Cheap
Cons:
  • No information on product
  • Disorganized
  • Terrible service

Preferred solution: Full refund

User's recommendation: Bad customer service skills including the disorganization they have going in that store thank you for your time

Nicola S Vit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Providence, Rhode Island

Would not take us Currency

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I had to call the police they didn't want to take us Currency when it is to take you out of any debt

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Rikki C Lfa
map-marker Newport, Rhode Island

Complaint

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Bad service sold one of my two items when in a bad accident in hospital called spoke to assistant manager she said will be held for me

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Loss:
$200

Preferred solution: Price reduction

User's recommendation: Would never recommend this place to anyone

Charles F Bht
map-marker Providence, Rhode Island

A complaint

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didn't speak to anyone about what occured at one of there locations where i believe i was racially profiled

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Preferred solution: Let the company propose a solution

User's recommendation: dont shop at this location customer service sucks and i believe i was racially profiled

Anonymous
map-marker Pawtucket, Rhode Island

FALL RIVER PAWN WEST WARWICK RI STORE HAS HUGH FLOOD AND DOES NOT ALERT CUSTOMERS TO WATER DAMAGE.

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Fall River pawn shop in West Warwick had a big flood last summer. There was at least 5-8 inches of water in the store and merchandise in the back was damaged a pair of vintage JBL studio monitors i had was damaged JAY the regional manager was their the day i redeemed the speakers and saw the damage. He admitted they had a flood and did not notify customers. he offered me $100 for something that was cost me $450 to replace. One sales rep told me they were giving customers back TV's that came in for pawn in a box the TV back with no box(because it was soaked from the flood. He was laughing at the fact no customer said anything and he said we got away with it. And laughed again.

This is i am sure illegal but also shows what kind of pawn shop FALL RIVER PAWN IS .....

We are starting a class action suit against Fall River Pawn for damage to customer items summer of 2015

Please call 401-287-**** and leave a message.

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Loss:
$20000
Reason of review:
Poor customer service

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