Idiots there. You don’t have mechanics.

Bought a bike from here 8 months ago, been in the shop 5 months of these and they cant fix the issue. They say its fixed I get it home go out for a ride and I have to haul it back. There money back is crap

User's recommendation: Don’t buy or have your bike serviced here.

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ID
#3512142 Review #3512142 is a subjective opinion of poster.
Location
Conyers, Georgia
Cons
  • Service and repair

5000 mile service

While passing through my bike was needing 5000 mile service when the lady at service desk figured out I was traveling through she got my bike in for the service. At first she said it would be Tuesday before I could get it done but I explained I was traveling she got me right in. Thank you
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ID
#1634792 Review #1634792 is a subjective opinion of poster.
Location
Birmingham, Alabama
Reason of review
Good customer service

Awful after you sign the deal

purchased a bike 2 days ago and went to pick it up today. all was great until sales manager said that I offended his finance manager when i purchased bike. i knew nothing of this when i was signing the papers. What i’m upset about is that nothing was said to me until I loaded bike in my trailer. My fiancé called Scott the manager several times along with his finance manager who is also his wife. Never have gotten a call back. I have purchased 7 harley’s and 3 from Falcon Fury. This will be the last from them and probably the last Harley.
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ID
#1617349 Review #1617349 is a subjective opinion of poster.
Location
Eatonton, Georgia
Reason of review
experience after
Preferred solution
tell scott to grow some balls
New Reviewer

Service Warranty

Purchased my Harley brand new with a warranty in 2016. Made sure I had the warranty. I was told recently that my rocker box was leaking and to bring it in because the warranty covers it. Not one time was a deductible mentioned by anyone at Harley Davidson Falcon Fury. Even up to the point when they scheduled to deliver my bike back to me they never mentioned anything being owed. I received an email today,stating they had been trying to contact me to deliver my bike (my number is still the same for over 11 years now) and for me to make a payment over the phone for the deductible. Mind you I had already spoken to two people there who knew I was leaving town and told me to just call them when I returned so they could deliver my bike. Still no mention of a deductible. Spoke to the service manager name Shane who was there when I dropped off my bike and he also never mentioned a deductible. Now he says, I owe a $50 deductible. I asked him why no one ever mentioned it before and he tells me most people read their warranty and know what is covered. WTF type of customer service is that. Then I asked to speak with the General Manager and gets passed around several times to only end up talking to the Setvice Manager Shane again. Who then tells me, he spoke to the General Manager and the General Manager agreed with him regarding the $50 deductible that was never mentioned to me. Please note, as long as Ive been on the bike set have ove ever experienced this type of customer service. I will never refer another motorcyclist to Falcon Fury nor will I ever purchase another motorcycle from them. They have gone down drain from 3 years ago.
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1 comment
#1695492

Just bought a bike from them today, and they explained quite clearly about the warranty and the extended warranty? Which is what I am guessing you were using as your bike was 2 yrs old and the factory warranty was out.

Maybe you should have READ all the documents you were given.. a $50 deductible is nothing compared to the cost of repairs...

ID
#1428362 Review #1428362 is a subjective opinion of poster.
Location
Vero Beach, Florida

Dishonest Falcon Fury

Please read and share. My daughter purchased a 2016 Harley Road Glide from Falcons Fury in Conyers Georgia on 10/31/15. At the time of purchase, she stated she wanted to upgrade her pipes for better sound. Not knowing, she depended on Falcons Fury for guidance. Falcons Fury recommended DDT pipes and because of changing the pipes the bike would need a tuner and they recommended the Super Tuner. Fast forward 10 months later to August 2016. Harley Davidson was fined 15 million dollars by the EPA because the Super Tuners were not street legal and not in accordance with emission regulations. The Super Tuners were to only be sold for racing bikes. However, for profit the dealers with Harley's knowledge was putting them on customer's bikes. Harley Davidson took care of their dealers by buying back all unsold Super Tuners. Harley destroyed all Super Tuners they bought back and that was in their inventory per their agreement with the EPA. However customers were not notified. Presently in April 2018 my daughter's 2016 Road Glide with approximately 1300 miles would not start. We called Falcons Fury and they picked up the bike. The dealer advised the ECM (computer) needed replacing which, warranty will honor. However, they will not/cannot program the Super Tuner (which is not broken) to work in conjunction with the new ECM they installed. Their recommendation is to purchase another Super Tuner from them and pay for the labor charging my daughter an estimated $900.00 and that tuner is also not street legal. Now peep the dealer and corporate hustle game. You go into a Harley dealership and everything you see in the dealership is Harley Davidson branded. For example when you think of Willie G you think of a Harley Davidson approved product and you are willing to pay more than going with another brand through online or other retail means because you want genuine Harley products. Well for those of you who don't know, those products you are installing on your bike are considered aftermarket by Harley and based upon the type of problem you experience can very well void your warranty. If you think this is inaccurate ask your local dealer.
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ID
#1229180 Review #1229180 is a subjective opinion of poster.
Reason of review
Pricing issue

Please read and share. My daughter purchased a 2016 Harley

Talk with everyone no avail. Contacting owner and corporate I team Fox 5 also.
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ID
#1229055 Review #1229055 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

Falcons Fury Harley Davidson Motorcycle Repair Review from Covington, Georgia

So we go in today at Falcons Fury HD in Conyers GA (8/4/2016) to get the front tire repaired due to nail that was covered under warranty. We arrived at 12:45pm thinking it would only take at max an hour maybe an hour and half but noooooo it took them from 12:45 to 3:32 to change a tire then when it was pulled out of the shop and we do the normal walk around check we get on it to head home and the front end was making a loud noise so we (still not left the parking lot) take it right back to the shop doors to let them know the new problem (besides the one that it took so long to change a tire) well they take it back only to find out that the brakes were not put back right or adjusted to the new tire. Now mind you we told them at 12:45 when we got there that our children would be getting home at 2:30 (as stated above we didnt think it would take that long as the receptionist didnt either as she said and I quote "we will have you right back" ) well as i said we didnt get out of the dealership shop 3:32 they didnt have a loner or anything to where i could get home in time for my children getting home from school. Needless to say yes ny husband was talked into trading his bike for a newer one and yes i was on board until this happened. Because this goes to show if anything goes wrong it will not be fixed in a timely manner
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ID
#894785 Review #894785 is a subjective opinion of poster.
Location
Covington, Georgia
Cons
  • Service and repair
Reason of review
Poor customer service

Falcons Fury Harley Davidson - 2015 Harley-Davidson Sportster 883 Low Review from Sparta, Georgia