Tammy m Hlc

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I tried to request for my refund in a time required and they won't refund me.

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1.0
I signed up for few days trial April 13, 2020 with Christian Faith Dating (Aka: White Label Dating, Venntro Group, White Label Dating,Inc) and my credit card was charged April 14, 2020. I then upgraded on that day as it kept notifying me about a promo, like everyone else trying to do during this time. I hesitated at first then thought I'd try being convinced while during this pandemic stay at home by another person, would be something great to go into finding love. So I thought I could give it a try till I had a real bad experience just becoming a paid member. Into the 4-5 days, I experienced harassment from one of the members and fake people writing me about three times, then they don't respond to me anymore. I then would write to Venntro Support online chat numerous time for the issues addressed.They tell me how I can ignore them and will take care of the member who harassed me, but he is still a member I saw on there. I have made complaints from around starting April 17 to April 20, 2020. Around April 22, 23, 24, of 2020, I numerous times attempted to get my refund or partial refund and they responding to me saying same thing of automated response to me that they're giving me 7 day cool off period but on their credit card policy it's illegal for request charge back to my credit card. I told them I don't need this stress of being harassed from there and fake people who writes me then they're gone the next day or so. I want my refund from them to be done with them is all I was trying to accomplish there and they are not working with. They seem to be under different names and can be located in the states and or UK.
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Loss:
$54

Preferred solution: Full refund

User's recommendation: Do NOT go with this Christian Dating site - is a Hoax!!

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