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Cashier Performance

I had my grocery purchase today 6/21/21 at Fairway market at 74th St. Cashier Jeanette was very rough , foul-mouthed , insulting me over two different options of bags, She did not charge it with my groceries but demanded payment in cash, I clarified to her she should've told me in advance and showed her my benefit card that prevent charge for paper bags. This woman did not know how to treat customers and called me *** in her Spanish language. I believe cashiers are being recorded for performance and she should be called her attention not only how to do her job but most importantly how to treat customers.

User's recommendation: Train your cashiers dealing with the public.

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ID
#2624597 Review #2624597 is a subjective opinion of poster.

Complaint

Hello, I visited your spirts store today, (located at 847 Pelham Manor, Pelham Parkway 10807) and was refused service by a cashier named Kate. I noticed upon entering the store, Kate kept looking at me, following me with her eyes. When I got to her register, I was NOT greeted. As I placed my debit card in the machine to complete the transaction, Kate canceled the transaction and refused to serve me because she said she thought I had an attitude. I explained to Kate that Im a loyal customer who patronizes this specific location often and that her refusal to serve me felt discriminatory. I asked for her manager and to my surprise, Vivian, the other cashier in ear shot of the conversation refused to reprimand her employee. Vivian, too, has made me feel discriminated towards. I am a woman color, both cashiers are white and Kate served a white lady right before me with no issue. That begs the question, does Fairway tolerate this type of discriminatory, unprofessional behavior from their employees?? I was able to get the name of the supervisor, Anthony, who was not present at the time. As I will be following up with Anthony first thing in the morning.

User's recommendation: Proceed with caution.

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ID
#2391666 Review #2391666 is a subjective opinion of poster.
Location
The Bronx, New York
New Reviewer

A good service will motivate the client to be loyal and return to business

I consider myself a client of Fairway, it does not have the best prices, but if true that the market carry products that are of good quality, and have variety, other supermarkets do not have them, or are much more expensive. I had good experiences of customer service in the branches of the Upper West Side and Harlem, today July 27,2018 ,I did my shopping in the branch of 542-580 of Second Avenue , NYC, and it was very unpleasant to waste my time with part of their staff. The big loss of time was when the cashier Nathalia ignored the products and asked other cashiers, including the product manager and the manager of the branch Araceli, none of them distinguished string beans of snow peas, or fava beans, confused escarole with spinach, the worst thing that they chose the most expensive product to replace the price of the products they did not know. I lost time it was irritating, the company should employ people with knowledge of the vegetables or train them properly, a list with names, is not enough because the names do not have pictures so they can distinguish the product. Although I tried to explain to them, I had to go and look for the price with the name on the shelf so that they would realize that I was talking, Still, they insisted that I was wrong, instead to be open and learn. The manager of the product area was very disrespectful, he didn't know either, he did not give me his name and when I asked for the presence of the branch manager ,Araceli said that she was the manager, I saw her working as a cashier, I think it is an inappropriate strategy that works as a cashier and in the same time being a branch manager, since she does not have time to cover her two roles properly, and definitely lacks knowledge of the products, and leadership. Training, respect for the client, admit that we are wrong when we are and apologize, produce good service. Is it so easy to get a job that does not interest them to keep it, to make a career, to be recognized for its effectiveness? that little self-love and pride for having a job. The employees who were restocking the shelves were very attentive and there were changes, in the market, however every time I asked for guidance on a product they indicated the correct location. Unfortunately, often when I go to the supermarket I have to train the employees, at my cost of time and energy, because if I do not do that I lose money, and they go by like flies.
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ID
#1314730 Review #1314730 is a subjective opinion of poster.
Location
New York, New York
Service
Fairway Market Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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