Thomas R Wih

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Verified Reviewer
| map-marker Princeton, Illinois

You guys told me you would be refunding the money that i spent for my stay there because of my inconvenience.it is six days later and there has been no attempt by your hotel to refund money to my bank

I have been beyond patient with your company.i spent money of my bank card for a one night stay at your inndue to the booking people messing up.the next day.i gave your manager a card which was an American Express gift card that i purchased and also loaded with my debit card.your manager stole transferred money from my gift card to a pay pal card and before i could find out what took place she had me removed as a trespasser on the property.she new this was a gift card before i gave it to her.and also i called the card to make sure the money i loaded was actually on the card before i gave it to her.then about 20 thirty minutes of her having my card she calls me acting as if she did not know this was a gift card and told me they can't accept it it was against hotel policy.so i told her I was on my way down i would use a different bank card.when i got to the lobby the police had my gift card and told me i could not pay for the room as the manager wanted me removed as a trespasser.when i checked my gift card my money was taken off of the card.i called the young lady and asked her why my money was no longer on my gift card her reply to me was that she applied it to my stay from the previous night.i told her there are two things wrong with what she just told me.one is that my room for the previous night had already been payed through my bank card.and secondlyis that she told me and the police she could not accept payments from gift cards.i am pressing charges on this young lady.and also.if you all do not refund my money from the night I stayed as you stated you would i will be obtaining a lawyer which i did not intend to do as i didn't hold the hotel responsible for the actions of this woman.however.she does represent your hotel.and you all have not done anything to satisfy any of what i have gone through due to her actions i did not ask you for a refund.you guys offered me to put it back in my account.and i expect it back in my account by the end of this day and if not i move forward to the next step.you guys with the exception of the woman that tooku report have all been rude to me hanging up the phone on .e.as well as lying to me.and as of today it stops.im fighting back

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User's recommendation: Treat people with respect.no matter what the color of their skin.also my bank has already reached out to your company in a dispute.so i will not be sending you anything else with m

Christopher F Hat
map-marker Dallas, Texas

Very unhappy

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Fairview Inn - Very unhappy

Checked into room after 23hr drive with family from NY. We were staying from the 11/22.

To 12/1. During the stay we Wanting to extend our visit to Texas. We were told they are booked from a month in advance. Saying there's no availability.

They should of let us know in advance. Also when we checked in, [not knowing} the room they gave us had no heat. Now they tell us we have to switch rooms after we unpacked everything for our 2 week stay. The morning Buffett was useless, they had plastic wrapped micro wave eggs and sausage that looked like it came from a 711.

They closed at 9:30am. So if your were a late sleeper. Well you would of had to go to 711. Very unhappy there.

All of us. When they could of fixed it so easily.

Greed. New owners, the PATEL family.

Thanks for your appreciation and hospitality.

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Andrew T Lsf

Thieves

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I booked through you spoke to them on the phone they said Cancer you cause they charge a fee bucks roster wrecked youre stealing your services

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Loss:
$450

Preferred solution: Apology

Andrew T Lsf
map-marker Fort Myers, Florida

Corrupt vendor

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I booked through you and then the vendor I called there to see what the room was like in asking questions they told me to cancel through you because they have to pay a fee and call her back direct theyre stealing your services

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Loss:
$450

Preferred solution: Take them off your website they’re thieves

User's recommendation: Never stay at this hotel

tricia S Erl
map-marker Mackinaw City, Michigan

Fairview Inn Mackinaw Ciry, MI

Updated by user Oct 25, 2013

It has been 30 days and still no contact from Fairview Inn. I have made a complaint to the Mackinaw City Chamber if Commerce as well, but nothing from them either. I did hear from Super 8, not the hotel manager/owner but from Super Worlwide, only because the manager/owner did not contact me.

Original review Sep 24, 2013

We had reservations at the Super 8 Lajeside just down the street from Fairview Inn however, when we checked in we were told our room was not available. (They mumbled something about the 'boards' not being updated, even tho they could tell that we had reserved a King jacuzzi room-no one apologized at Super 8, and I am STILL waiting to be contacted by Super 8).

So they began calling hotels in area that would honor same rate for same type room. After a few calls Fairview Inn said they would plus it would be upgraded to Lakeside view. We headed to Fairview Inn. Upon trting to enter room, the lock on door wasnt working properly and we could only use lock on door handle, not deadbolt.

Once we walked in there was a bad smell. We det our things down and noticed just how dirty it looked. The place is outdated, but that doesnt mean it shouldnt be cleaned properly! The carpet was filthy and had crumbs oall over.

The comforter was old and disgusting. There were some black spots on sheets near the top under pillow, which looked like mold. The bathroom was dirty, moulding along floor was peeling off and dirt and hair in corners. Behind the door were spider webs and dead bugs.

Under the vanity was filthy, looked like years of dirt and mold. You can clearly see under the vanity when you walk in to bathroom its not like it is hiddsn from view or hard to reach so it can be cleaned! The shower curtain was old and grimey. Under the foot of bed but visible was a couple pieces of hard plastic that I can only assume were from the corner of box springs.

The mattress itself was old and when laying down or trying to sleep you roll to center. The rubber threshold that divides the tile from carpet near hot tub was missing a piece and staples were sticking out. (We layed a piece of paper towel over staples so we wouldnt walk on it, even tho I would highly recommend NOT walking on that carpet barefoot or in socks because it is so dirty). We also noticed the following day when we returned to our room after housekeeping had been there that the papertowel was still there...I thought housekeeping came in to empty trash, exchange towels, make bed and pick up teash...I could be wrong, because all she did was empty trash and exchange toweks.

We had went to store that first night and bought cleaner and paper towel so we could clean bathroom and hot tub properly! Thats probably the best cleaning that place has had in years! The wood moulding in room was full of dust as well. The balcony doors deadbolt did not work, it only had a sliding lock that you had to use.

The screen on balcony door was broke off track and only propped up. There was only one filthy chair on balcony and it was covered in webs. The balcony itself was filthy too. The ONLY good thing about this place was the view...

after 2 nights we decided we couldnt take it anymore after coming back in evening to a room FULL of nars and spiders and some other larger flying bugs on the wall. Understandably there will be nats and even spiders due to it being on water but this was ridiculous! They were all over bathroom mirror and all over shower curtain and toweks. We coukdnt sit there without having to spat bugs away!

This may have been due to the sink not having a stopper in it or because the balcony door screen was not on correctly, I dont know... we decided to keave, we called Best Western Dockside and they said to come right over (very nice CLEAN place). When returning the key to front desk I explained to young man what the problems were. I did not speak bad to him or raise my voice, actually I was quite pleasant.

I was hoping that by being nice about it would benefit me somehow but all he did was shrug his shoulders and say "well, you will still be charged for all day today". I said fine because it waa obvious he could give a ***. I would rather dispute charges with credit card. I was not offered a discount, not offered an apology or if I would like to speak to manager/owner.

I have been searching for the Manager/Owners contact info with no luck, I have even emailed Mackinaw City chamber of Commerce, but they have yet to respond either. I would highly advise against staying at Fairview Inn!

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2 comments
Guest

I also booked a room at the Fairview inn in Mackinaw City, MI for labor day weekend 2014. I had to attend a funeral in the area, and it was pretty much a last resort.

I booked this room through priceline.com When I walked into the room I dropped my keys on the floor, bent to pick them up and saw 2 used condoms under the bed. Dust everywhere, not that it really mattered at this point. Dirty toilet and floor, urine all over, black mold. Just a total mess.

I went to the front desk, told them I was not staying there and wanted a refund. They said they would give me a different room. I said you should have given me a clean room to start with, and had no intention of staying in this motel. They refused to give me a refund.

I also contacted priceline.com they also said no refunds. Where is consumer protection? I am now going to call the mackinaw City chamber of commerce and report them through this also.

I HIGHLY RECOMEND YOU SLEEP ANYWHERE BESIDES THIS MOTEL. I also will never again book through priceline.com

tricia S Erl
reply icon Replying to comment of Guest-863471

OMG! i cannot believe this place.

There were reviews of this place on TripAdvisor and there were several good reviews..when I read them I could not believe that anyone could possibly say anything good about this place at all!

I also reported them to the Mackinaw Chamber of Commerce, but to this day have never heard a word from them. I also e-mailed Fairview Inn asking that the owner please contact me...well of course no one ever contacted me from Fairview either..no surprise there!

Please update if you get anywhere with tje Chamber of Commerce, I am curious to see if and what they say or do. Hope you found another (clean) place to stay!

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