New Reviewer

Fairview Inn Mackinaw Ciry, MI

Update by user Oct 25, 2013

It has been 30 days and still no contact from Fairview Inn. I have made a complaint to the Mackinaw City Chamber if Commerce as well, but nothing from them either. I did hear from Super 8, not the hotel manager/owner but from Super Worlwide, only because the manager/owner did not contact me.

Original review posted by user Sep 24, 2013
We had reservations at the Super 8 Lajeside just down the street from Fairview Inn however, when we checked in we were told our room was not available. (They mumbled something about the 'boards' not being updated, even tho they could tell that we had reserved a King jacuzzi room-no one apologized at Super 8, and I am STILL waiting to be contacted by Super 8). So they began calling hotels in area that would honor same rate for same type room. After a few calls Fairview Inn said they would plus it would be upgraded to Lakeside view. We headed to Fairview Inn. Upon trting to enter room, the lock on door wasnt working properly and we could only use lock on door handle, not deadbolt. Once we walked in there was a bad smell. We det our things down and noticed just how dirty it looked. The place is outdated, but that doesnt mean it shouldnt be cleaned properly! The carpet was filthy and had crumbs oall over. The comforter was old and disgusting. There were some black spots on sheets near the top under pillow, which looked like mold. The bathroom was dirty, moulding along floor was peeling off and dirt and hair in corners. Behind the door were spider webs and dead bugs. Under the vanity was filthy, looked like years of dirt and mold. You can clearly see under the vanity when you walk in to bathroom its not like it is hiddsn from view or hard to reach so it can be cleaned! The shower curtain was old and grimey. Under the foot of bed but visible was a couple pieces of hard plastic that I can only assume were from the corner of box springs. The mattress itself was old and when laying down or trying to sleep you roll to center. The rubber threshold that divides the tile from carpet near hot tub was missing a piece and staples were sticking out. (We layed a piece of paper towel over staples so we wouldnt walk on it, even tho I would highly recommend NOT walking on that carpet barefoot or in socks because it is so dirty). We also noticed the following day when we returned to our room after housekeeping had been there that the papertowel was still there...I thought housekeeping came in to empty trash, exchange towels, make bed and pick up teash...I could be wrong, because all she did was empty trash and exchange toweks. We had went to store that first night and bought cleaner and paper towel so we could clean bathroom and hot tub properly! Thats probably the best cleaning that place has had in years! The wood moulding in room was full of dust as well. The balcony doors deadbolt did not work, it only had a sliding lock that you had to use. The screen on balcony door was broke off track and only propped up. There was only one filthy chair on balcony and it was covered in webs. The balcony itself was filthy too. The ONLY good thing about this place was the view... after 2 nights we decided we couldnt take it anymore after coming back in evening to a room FULL of nars and spiders and some other larger flying bugs on the wall. Understandably there will be nats and even spiders due to it being on water but this was ridiculous! They were all over bathroom mirror and all over shower curtain and toweks. We coukdnt sit there without having to spat bugs away! This may have been due to the sink not having a stopper in it or because the balcony door screen was not on correctly, I dont know... we decided to keave, we called Best Western Dockside and they said to come right over (very nice CLEAN place). When returning the key to front desk I explained to young man what the problems were. I did not speak bad to him or raise my voice, actually I was quite pleasant. I was hoping that by being nice about it would benefit me somehow but all he did was shrug his shoulders and say "well, you will still be charged for all day today". I said fine because it waa obvious he could give a ***. I would rather dispute charges with credit card. I was not offered a discount, not offered an apology or if I would like to speak to manager/owner. I have been searching for the Manager/Owners contact info with no luck, I have even emailed Mackinaw City chamber of Commerce, but they have yet to respond either. I would highly advise against staying at Fairview Inn!
View full review
2 comments
#863471

I also booked a room at the Fairview inn in Mackinaw City, MI for labor day weekend 2014. I had to attend a funeral in the area, and it was pretty much a last resort.

I booked this room through priceline.com When I walked into the room I dropped my keys on the floor, bent to pick them up and saw 2 used condoms under the bed. Dust everywhere, not that it really mattered at this point. Dirty toilet and floor, urine all over, black mold. Just a total mess.

I went to the front desk, told them I was not staying there and wanted a refund. They said they would give me a different room. I said you should have given me a clean room to start with, and had no intention of staying in this motel. They refused to give me a refund.

I also contacted priceline.com they also said no refunds. Where is consumer protection? I am now going to call the mackinaw City chamber of commerce and report them through this also.

I HIGHLY RECOMEND YOU SLEEP ANYWHERE BESIDES THIS MOTEL. I also will never again book through priceline.com

#863504
@PissedConsumer863471

OMG! i cannot believe this place.

There were reviews of this place on TripAdvisor and there were several good reviews..when I read them I could not believe that anyone could possibly say anything good about this place at all!

I also reported them to the Mackinaw Chamber of Commerce, but to this day have never heard a word from them. I also e-mailed Fairview Inn asking that the owner please contact me...well of course no one ever contacted me from Fairview either..no surprise there!

Please update if you get anywhere with tje Chamber of Commerce, I am curious to see if and what they say or do. Hope you found another (clean) place to stay!

View more comments (1)
ID
#448943 Review #448943 is a subjective opinion of poster.
Location
Mackinaw City, Michigan

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article