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Fairfax Kia is now Ourisman Kia of Fairfax
Fairfax Kia

Fairfax Kia

www.fairfaxkia.com
What is your customer experience with Fairfax Kia?

Fairfax Kia Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Fairfax Kia has a 1.0 star rating based on 1 customer review and consumers are mostly dissatisfied; Fairfax Kia reviews note serious disclosure and service concerns.

Key Takeaways for Future Customers

  • Request and verify Vehicle History reports before purchase.
  • Inspect for prior structural damage and ask for documented repairs.
  • Confirm promised paperwork like Carfax is delivered in writing.
  • Be cautious and document all interactions with customer service.

Negative Feedback / Risk Areas

  • Alleged undisclosed prior rollover and structural damage.
  • Promised Carfax not provided and unresolved water leaks harming electronics.
  • High estimated repair costs and accusations of bad faith in sale.

Positive Feedback

No positive details were provided in the available review.

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joshua a Tty
map-marker Fairfax, Virginia

Car sold with previous structural damage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Bought a 2012 Sonata from Fairfax Kia; Carfax promised but not delivered.
  • - Sunroof leak caused water; repair may exceed $5,000; rollover not disclosed.

I purchased a 2012 hyundai sonata on 10/2/2015 from Fairfax Kia. At the time of my purchase, i was advised that the vehicle was free of any structural damage and of an major defects.

I requested a Carfax, which was promised to me, but never delivered. Within days of my purchase, I noticed leaking water around my sunroof, with the water draining heavily into both floor boards. Upon bringing it to the dealership, I was advised that they would remedy the problem, upon which they replaced my windshield which is what they stated was responsible for the water leak due to a crack. The vehicle was taken to M and M collision inwhich the dealership was made aware of the damage to the car.

This, however, did not stop my leaking problem, which ultimately affected the electronics in the vehicle. When I returned to the service department, I was advised that the subsequent repair would cost in excess of $5,000.00, more than the vehicle is worth. Furthermore, upon notification from my insurance adjuster, I was notified that the vehicle had been involved in a rollover, prior to my purchase. I have reason to believe that the dealership was aware of this and I am frustrated that this was not disclosed to me.

I am cognizant of the fact that used vehicles are purchased "as is", and I am also aware that this purchase falls outside the statue of limitations for Virginia's lemon law, but I sincerely feel I was wronged in this situation. At the very least, I believe that Fairfax Kia acted in bad faith when they sold this vehicle to me. At the very worst, I believe this to be a case of constructive fraud. I dont typically like to post these types of complaints in a public forum, but I dont want anyone else to go through what I had to go through.

I am in the process of filling a compliant with the better business bureau and want to share my experience with others. They have lost a customer in me.

Loss:
$9346
Cons:
  • Fraudulent behavior

Preferred solution: fix the water leak as promised since day one, or take the car back.

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