Fairclaims is terrible and biased, as you can see from BBB website. They normally favor the companies, I guess because they are the customers to Fairclaims. In my case, the HVAC repair service provider submitted ZERO evidence and WON. I submitted 12 evidence and another licensed HVAC repair service's assessment and LOST. In the decision, the arbitrator stated it is my burden to prove that the repair is unwarranted. What??? It is the professional's responsibility to prove to the consumer that a service is needed! For instance, if a car mechanic told you that your transmission needs to be replaced without providing any evidence to you is called FRAUD. The funny thing is, I did demonstrate through my evidence that the service provided by the defendant was unwarranted. The defendant stated that the service was warranted because the refrigerant was low. How can the refrigerant be sufficiently low (as a cause for issue) if the system can function for an hour and no alert was triggered??? I bet the arbitrator do not even look at the evidence before trial. During trial, the arbitrator asked me whether I provided the service bill, which I clearly did upload way before trial. Additionally, Fairclaims do NOT give you the choice to choose your arbitrators, nor does it give you any background information regarding your arbitrators. You have no way to know if they are going to be biased or not. I made the mistake of not looking deeper into reviews before accepting arbitration through Fairclaims. Please go to small claims court instead.
User's recommendation: Go to small claims court instead of using Fairclaims.