Faherty Brand Reviews
Faherty Brand Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Faherty Brand has a 2.4 star rating based on 3 customer reviews; consumers are mostly dissatisfied. 100% of users would likely recommend Faherty Brand. Rating distribution shows 67% unfavorable and 33% positive. Pros mention quality and website; Cons note no live customer service and high price level.
Key Takeaways for Future Customers
- Expect quality products but pay attention to size recommendations when ordering.
- Check return and final sale terms before purchase.
- Be prepared to use website chat for customer service and for price adjustments or refunds.
Negative Feedback / Risk Areas
- No live customer service and limited access to a representative.
- Return policy confusion and final sale issues blocking refunds or exchanges.
- Ordering problems, wrong sizes sent, and difficulty applying discounts or rewards.
Positive Feedback
Reviewers value the website and product quality, and some recent recommendations say give them a try.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Faherty Brand has a 2.4 star rating based on 3 customer reviews; consumers are mostly dissatisfied. 100% of users would likely recommend Faherty Brand. Rating distribution shows 67% unfavorable and 33% positive. Pros mention quality and website; Cons note no live customer service and high price level.
Key Takeaways for Future Customers
- Expect quality products but pay attention to size recommendations when ordering.
- Check return and final sale terms before purchase.
- Be prepared to use website chat for customer service and for price adjustments or refunds.
Negative Feedback / Risk Areas
- No live customer service and limited access to a representative.
- Return policy confusion and final sale issues blocking refunds or exchanges.
- Ordering problems, wrong sizes sent, and difficulty applying discounts or rewards.
Positive Feedback
Reviewers value the website and product quality, and some recent recommendations say give them a try.
Media from reviews
Jackson, Georgia
Return
I actually wasnt calling because I was upset, I merely had questions about the return policy and changes since I last ordered. I was unsure about charges for returns regarding shipping labels.
- Quality
- No live customer service support
Preferred solution: Full refund
User's recommendation: Give them a try!
Chicago, Illinois
Price adjustment
- - Paid $139 for Heirloom Portuguese Flannel Relaxed Shirt; price now $111.
- - Refund to Mastercard for the medium shirt kept; small returned.
It all worked out to my satisfaction.
Please make a price adjustment on the Heirloom Portuguese Flannel Relaxed Shirt. I paid $139 and it is now $111.
I am a loyal customer to your brand, but I would appreciate a refund sent to my mastercard for the medium shirt I am keeping.
I sent the small back as it was too small. Thank you
Wilmington, North Carolina
Ordering issue
I need to add an item before placing an order. However it wont let me back out of "place order" to add the extra item
West Roxbury, Massachusetts
No customer service resolve. No follow thru with customer service. No one to speak to when not satisfied. Worst experience ever
- - I could not use the $75 off on the jacket.
- - I was told I can't add after purchase.
- - I was told to reach 300 total, which was not in the offer.
Bought a jacket and was unable to use $75. Off .
Bought jacket and tried to add later and was told cant add after purchase- why not?
Also they told me to be sure I reached 300. Total which was not given in offer.my order and Faherty letter included.
User's recommendation: No customer service. Phone # just refers you to use chat function
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat difficulty in using rewards points and for getting a customer service response to make timely returns.
I have been trying for a week to get an individual to acknowledge an order I want to exchange. I have sent emails and at this time have trouble navigating the system they have.
User's recommendation: Read all reviews.Pay attention to size recommendations as they vary a lot.
Wrong size sent
- - Order SO265**** shipped in the wrong size.
- - I did not receive what I ordered.
- - Please email a return label and packing slip for a refund.
Only automated answerno access to representative! My order#SO265**** the wrong size was sent which made it impossible for me to present to my husband for his birthday!
I went to returns and it said my order has a final sale!! Okay but I did not receive what I ordered!! I need a label and packing slip to return for refund. Too late for a replacement.
Please help and email return label and packing slip. Simple!
Thank you. barbara Heid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI realize that a sweater dress that I purchase is now not able to be returned
- - The Legend Sweater Dress did not fit.
- - I want to return it, but the return option is not available.
- - No final sale indicator was shown during purchase.
I tried Faherty for the first time and the Legend Sweater Dress does not fit me. I would like to return it.
At no time during the purchase process did it say this was a final sale.
Now, when I am trying to return it, it is not available for return. Order #231****.
Preferred solution: Full refund
Much too complicated for customer service.
- - Code for being a good customer didn't work.
- - Hard to reach a live person.
- - Clothes are nice; family wears them, and I won't order online.
I was given a code # for being a good customer.
I could not make it work.
Then not easy to reach someone you can talk to a
live person. Your clothes are nice my family wear then too.
I just will not order on line.
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