New Reviewer

Credit card charged, no item sent.

Order three spacers. Waited 10 days to see if I got an email about being shipped. Tried to contact them with no luck. Had to order the spacers from an eBay vendor. Receive them within 3 days. Factory Supply Outlet emailed me saying they were being sent second day FedEx, that was three weeks ago. Tried to cancel my order and get a refund, but they will not respond. They have an enticing website and look like they have a lot of products, but they're a scam.

User's recommendation: Completely avoid, save yourself the frustration.

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ID
#2947129 Review #2947129 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund

Return

I still have not received what I need to make the return/ no email came through. No where on the site does or say hard hats come on different sizes

User's recommendation: Hard hats come in different sizes.

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ID
#2787698 Review #2787698 is a subjective opinion of poster.
Location
Quarryville, Pennsylvania

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Verified Reviewer
New Reviewer

Merchandise purchased--not received.

Merchandise ordered 8/28/20 and payment processed next day. Expected delivery 4 to 12 weeks. After 13 weeks, I requested a refund as the company had made no contact and had not delivered product. Their response suggested I wait until February when new inventory was expected. I declined and again requested refund. On 12/10, I was informed refund was being processed. On 1/19/21 (again , no interim company contact), I once again repeated my refund request. Received reply same day noting immediate refund being processed. One week later--no contact-no refund. I suspect this may be an ongoing practice of the company. Research uncovered other customers with experiences similar to my own.

User's recommendation: I caution anyone considering using this company to rethink their decision. Chances are you are throwing money away.

View full review
ID
#2396444 Review #2396444 is a subjective opinion of poster.
Loss
$24
Preferred solution
Full refund

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