Do not buy from Factory Direct Purses
I purchased two purses, which one was never sent. It only came with a message in the box that it was out of stock. The other purse was dirty with what looks like food stains. I contacted them, a bit upset, and even though I wasn't fuming, they very much seemed to imply that I was, saying I was acting "hateful" and are making me pay back the return shipping and a "stocking fee" for THEIR mistake. VERY UNPROFESSIONAL. You do not accuse the consumer, nor do you tell them to how to act. They're the ones who did not update their stock, nor check the their products for mistakes. I'm debating whether I should open a PayPal dispute against them. I don't want to deal with the hassle, though.
Reason of review
Problem with delivery
I recently ordered a rolling backpack from here for my fourth gade daughter. I of course ordered it before school started so she could use it on the first day. We received it in a timely manner and everything appeared fine. It is now one month into school and the entire bottom, wheels and all, have fallen off. I contacted the company and was told there was nothing they could do. I had received the bag l longer than 7 days ago. I payed $45 for a backpack that my daughter got to use for one month. Obviously! there products are pieces of junk and they know it therefore the VERY STRICK 7 day return policy. I would not suggest ever using this website!
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