Cheap merchandise / Sectional
We bought a sectional a year and a half ago. Paid a lot for it to! Started noticing holes on the leather part of the foot rests. These were only at the corners and were about the size of a dime. Then we saw stuffing coming out from under one of the reclining foot rest. On inspection, we notice that the fabric holding it in had frayed was coming apart. Had a warranty for 5 years. When I called, the lady was rude, trying to tell me wear and tear. We went back and forth until she finally told me to fill out the paperwork. Send it back( which had a certain date it had to be return or I was basically screwed), then they would decide if it was a defect or not. REALLY?? And that would take a few weeks. Then someone would come out and look at it if they accepted the claim. What a bunch of crap!! We paid to much for that, yes, I said THAT, secional and warranty to be treated like that. Got rid of that piece of garbage and NEVER will buy there again!!! Thanks for nothing.
Reason of review
Companies Similar to Factory Direct Furniture
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.