Factory Authorized Outlet
Factory Authorized Outlet Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Factory Authorized Outlet has 2.3 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy order process.
Cons: Bad customer service, Customer service.Recent recommendations regarding this business are as follows: "Shop some where else", "Beware of what you order and get".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Factory Authorized Outlet has 2.3 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy order process.
Cons: Bad customer service, Customer service.Recent recommendations regarding this business are as follows: "Shop some where else", "Beware of what you order and get".
Most users ask Factory Authorized Outlet for the refund as a solution to their issues.
Review authors value the most Billing Practices and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Miss information on there site
I wanted to add that Factory Authorized Outlet did not offer the refund until I involved PayPal to help with my problem. They contacted Factory Authorized Outlet and told them I wanted a full refund and would return snowblower.
This was agreed on and being done. A big Thank you to PayPal for stepping in!!!!!!!
I wanted to add I had to get PayPal involved to get my refund back. They did a super job for me.
Factory Authorized Outlet never helped out at all to fix the problem.
I do not see how they stay in business! There the worst!!!!
Company fixed the issue and I have been provided with full refund. Got tired of there lack of customer service and demanded a full refund and returned snowblower.
Nothing has happened. Have contacted company 5 times now and nothing has been resolved. What a terrible company to deal with!!!!
I have sent pictures several times to show what I did not get. The sad thing about this whole thing is my father in law had same problem with Wal-Mart but Walmart resolved problem right away. I called and emailed before this order shipped to me to make sure I was getting snowblower pictured on there site and they said yes! Well I did not get correct snowblower.
All I want is parts that are missing or refund for missing parts! Missing green *** on shaft that turns shut and folding handle bar hardware.
- Customer service
Preferred solution: Price reduction
User's recommendation: Shop some where else
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is poor and not up on product knowledge
You buy an item on there site and get different item. What there picture shows of item is different than what you get.
Tried to explain to there customer service several times but not getting anywhere. They offer a return but all I want is missing parts. Show not have to keep contacting them about there problem.Beware. What's really sad about this is my father in law bought same snowblower from Wal-Mart and recived wrong snowblower from them than what was ordered.
Wal-Mart offered to replace or do a 25% refund. He kept blower and took refund. When I ordered snowblower from Factory authorized direct I called in advance to make sure what there web pictured showed was what I was getting.
They said yes and I got a different one! They have no clue about product knowlege.
- Easy order process
- Bad customer service
Preferred solution: Missing parts
User's recommendation: Beware of what you order and get
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Resolved: Buying item
I have not got my item.
I have not got my running machine yet but they keep on saying It will come i think there lying because they said last week that it will come in 5 days but now its been 10 days and its not here
Preferred solution: Full refund
They want me to return 2 items end they only sent me one
They don't want to refund all my money 
Preferred solution: Full refund
Ontario, California
Give bad service and products
want it fixed
bought a generator for xmas for my son, he used it one time in marchand it ran for one hour and makes a awful noise like it is falling apart. they will not replace or fix.
they want me to pay to send it back to them and then said it cannot be sent back because it was used!! bought on ebay with paypal and getting no help. So now I am stuck with a bad product and getting nowhere with the company I got it from. would not recommend to my worse hated person.
would not give such bad service with my company. I have excellent rating on ebay and will them the worse rating on ebay,
- 2 different people saying diff things
Preferred solution: Full refund
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No a bit of help
but you bought it on ebay? did it say it was new & unused? why wouldn't you be reviewing the seller, this company has nothing to do with the sale.