Resolved
Matt B Yfx

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Verified Buyer
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Verified Reviewer

Resolved: Miss information on there site

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Factory Authorized Outlet - Miss information on there site
Factory Authorized Outlet - Miss information on there site - Image 2
Factory Authorized Outlet - Miss information on there site - Image 3
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Updated by user Mar 14, 2023

Company fixed the issue and I have been provided with full refund. Got tired of there lack of customer service and demanded a full refund and returned snowblower.

Updated by user Mar 19, 2023

I wanted to add that Factory Authorized Outlet did not offer the refund until I involved PayPal to help with my problem. They contacted Factory Authorized Outlet and told them I wanted a full refund and would return snowblower.

This was agreed on and being done. A big...

Updated by user Mar 18, 2023

I wanted to add I had to get PayPal involved to get my refund back. They did a super job for me.

Factory Authorized Outlet never helped out at all to fix the problem.

I do not see how they stay in business! There the worst!!!!

Updated by user Mar 13, 2023

Nothing has happened. Have contacted company 5 times now and nothing has been resolved. What a terrible company to deal with!!!!

Original review Mar 13, 2023
Ordered a snowblower a few weeks ago and the snowblower that was delivered was not what was shown on there site. I have contacted there customer service several times and they offer to have me return snowblower but I want to keep blower and want missing parts I did not get according to there website picture.

I have sent pictures several times to show what I did not get. The sad thing about this whole thing is my father in law had same problem with Wal-Mart but Walmart resolved problem right away. I called and emailed before this order shipped to me to make sure I was getting snowblower pictured on there site and they said yes! Well I did not get correct snowblower.

All I want is parts that are missing or refund for missing parts! Missing green *** on shaft that turns shut and folding handle bar hardware.
View full review
Loss:
$150
Cons:
  • Customer service

Preferred solution: Price reduction

User's recommendation: Shop some where else

Matt B Nae

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service is poor and not up on product knowledge

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Factory Authorized Outlet - Customer service is poor and not up on product knowledge
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Factory Authorized Outlet - Customer service is poor and not up on product knowledge - Image 3
Factory Authorized Outlet - Customer service is poor and not up on product knowledge - Image 4
Original review Mar 07, 2023

You buy an item on there site and get different item. What there picture shows of item is different than what you get.

Tried to explain to there customer service several times but not getting anywhere. They offer a return but all I want is missing parts. Show not have to keep contacting them about there problem.Beware. What's really sad about this is my father in law bought same snowblower from Wal-Mart and recived wrong snowblower from them than what was ordered.

Wal-Mart offered to replace or do a 25% refund. He kept blower and took refund. When I ordered snowblower from Factory authorized direct I called in advance to make sure what there web pictured showed was what I was getting.

They said yes and I got a different one! They have no clue about product knowlege.

View full review
Pros:
  • Easy order process
Cons:
  • Bad customer service

Preferred solution: Missing parts

User's recommendation: Beware of what you order and get

Resolved
Zia G

Resolved: Buying item

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Updated by user Mar 24, 2021

I have not got my item.

Original review Mar 24, 2021
I have not got my running machine yet but they keep on saying It will come i think there lying because they said last week that it will come in 5 days but now its been 10 days and its not here
View full review
Loss:
$96

Preferred solution: Full refund

ALBINO M

They want me to return 2 items end they only sent me one

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They don't want to refund all my money WtfWtf
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Preferred solution: Full refund

Marlea Sjd
map-marker Ontario, California

Give bad service and products

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Updated by user Apr 06, 2017

want it fixed

Original review Apr 06, 2017
bought a generator for xmas for my son, he used it one time in marchand it ran for one hour and makes a awful noise like it is falling apart. they will not replace or fix. they want me to pay to send it back to them and then said it cannot be sent back because it was used!! bought on ebay with paypal and getting no help. So now I am stuck with a bad product and getting nowhere with the company I got it from. would not recommend to my worse hated person. would not give such bad service with my company. I have excellent rating on ebay and will them the worse rating on ebay,
View full review
Loss:
$299
Cons:
  • 2 different people saying diff things
Reason of review:
Damaged or defective

Preferred solution: Full refund

2 comments
Guest

No a bit of help

Guest

but you bought it on ebay? did it say it was new & unused? why wouldn't you be reviewing the seller, this company has nothing to do with the sale.

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