Shirley M Jrg
map-marker Los Angeles, California

Very Unhappy and Dissatisfied

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Face Down Solutions - Very Unhappy and Dissatisfied
Had eye surgery for retinal detachment, this was my third surgery. Each time I had rented a special chair for keeping face down. This chair rented from facedown solutions is the worse I have ever seen. Extremely difficult to put together video doesnt even match up in some area to the chair I received. Spent $225 and cant even use. Company now says cannot return even though I just received today.
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User's recommendation: Do not rent from this company

Anonymous
map-marker Shippensburg, Pennsylvania

DON'T RENT FROM THIS HORRIBLE COMPANY

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They are unreliable. Not delivered when promised. Delivered night of my surgery, so no time to set up and get used to it as promised . No customer service at all, in fact very rude. They told me to call UPS to see when they would deliver. I had just had eye surgery! *** old, uncomfortable equipment. Totally useless. Very frustrating experience.
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User's recommendation: Don't use this company for any reason

ray l Tue

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Verified Reviewer

Waste of money! The chair was for me, my wife has MD. the delivery person dragged in the chair. opened up the seat, and said watch the cd

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The chair was useless. I want a refund! the mirror was a joke, low quality, awful customer support. I have to write more or they do not accept the complaint. I can not see, there the storry
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Loss:
$369
Cons:
  • Rip-off

Preferred solution: Full refund

User's recommendation: stay away

Judith S Jgj

This company is unmindful of the needs of older Vitrectomy patients who live alone

This company charges $189 for the first week rental of a face down chair required for recovery after vitrectomy surgery. They deliver it by UPS in a carton that is about 5 feet tall and 3 feet wide. They say they told me ahead that I would have to save the box and repack this very heavy face down chair and either pay Ups to pick it up, or bring it to Ups myself. I don’t remember that, and know I would never have agreed to it. I threw out the box before surgery. Forget that I am not supposed to pick up something that heavy, and certainly can’t drive, they are justifying the $95 for pick up by saying I should just go out and get another giant box! And it’s my fault I threw the box away. Actually, since they know people are limited after surgery, or SHOULD know that, they should have told me about the $95 additional for packing and pick up when they arranged the rental. They justify also the expense of sending someone out. So my advise: Unless you have someone who can pack this for you, find a company closer to home with more upfront information about pickup.
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Reason of review:
Problems with payment
3 comments
Guest

For those who are unfamiliar with vitrectomy : this is a delicate eye surgery whereby the vitreous humor material in the eyeball is removed in order to surgically repair other parts of the eye. It requires a minimum of 4-6 weeks of recuperation time and physical activity should be carefully undertaken when necessary but precludes any heavy work, etc.... Please allow me to wish you a full and safe recovery.

Guest
reply icon Replying to comment of Guest-1628109

Thank you so very much.

Guest
reply icon Replying to comment of Guest-1628109

I very much appreciate this comment.

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