Shirley M Jrg
map-marker Los Angeles, California

Very Unhappy and Dissatisfied

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Face Down Solutions - Very Unhappy and Dissatisfied
Had eye surgery for retinal detachment, this was my third surgery. Each time I had rented a special chair for keeping face down. This chair rented from facedown solutions is the worse I have ever seen. Extremely difficult to put together video doesnt even match up in some area to the chair I received. Spent $225 and cant even use. Company now says cannot return even though I just received today.
View full review

User's recommendation: Do not rent from this company

map-marker Shippensburg, Pennsylvania


stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They are unreliable. Not delivered when promised. Delivered night of my surgery, so no time to set up and get used to it as promised . No customer service at all, in fact very rude. They told me to call UPS to see when they would deliver. I had just had eye surgery! *** old, uncomfortable equipment. Totally useless. Very frustrating experience.
View full review

User's recommendation: Don't use this company for any reason

ray l Tue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Waste of money! The chair was for me, my wife has MD. the delivery person dragged in the chair. opened up the seat, and said watch the cd

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The chair was useless. I want a refund! the mirror was a joke, low quality, awful customer support. I have to write more or they do not accept the complaint. I can not see, there the storry
View full review
  • Rip-off

Preferred solution: Full refund

User's recommendation: stay away

Judith S Jgj

This company is unmindful of the needs of older Vitrectomy patients who live alone

This company charges $189 for the first week rental of a face down chair required for recovery after vitrectomy surgery. They deliver it by UPS in a carton that is about 5 feet tall and 3 feet wide. They say they told me ahead that I would have to save the box and repack this very heavy face down chair and either pay Ups to pick it up, or bring it to Ups myself. I don’t remember that, and know I would never have agreed to it. I threw out the box before surgery. Forget that I am not supposed to pick up something that heavy, and certainly can’t drive, they are justifying the $95 for pick up by saying I should just go out and get another giant box! And it’s my fault I threw the box away. Actually, since they know people are limited after surgery, or SHOULD know that, they should have told me about the $95 additional for packing and pick up when they arranged the rental. They justify also the expense of sending someone out. So my advise: Unless you have someone who can pack this for you, find a company closer to home with more upfront information about pickup.
View full review
Reason of review:
Problems with payment

For those who are unfamiliar with vitrectomy : this is a delicate eye surgery whereby the vitreous humor material in the eyeball is removed in order to surgically repair other parts of the eye. It requires a minimum of 4-6 weeks of recuperation time and physical activity should be carefully undertaken when necessary but precludes any heavy work, etc.... Please allow me to wish you a full and safe recovery.

reply icon Replying to comment of Guest-1628109

Thank you so very much.

reply icon Replying to comment of Guest-1628109

I very much appreciate this comment.

View more comments (2)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article