They are unreliable. Not delivered when promised. Delivered night of my surgery, so no time to set up and get used to it as promised . No customer service at all, in fact very rude. They told me to call UPS to see when they would deliver. I had just had eye surgery! *** old, uncomfortable equipment. Totally useless. Very frustrating experience.

User's recommendation: Don't use this company for any reason.

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#3162114 Review #3162114 is a subjective opinion of poster.
Shippensburg, Pennsylvania

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Verified Reviewer
New Reviewer

Waste of money! The chair was for me, my wife has MD. the delivery person dragged in the chair. opened up the seat, and said watch the cd

The chair was useless. I want a refund! the mirror was a joke, low quality, awful customer support. I have to write more or they do not accept the complaint. I can not see, there the storry

User's recommendation: stay away.

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#2915966 Review #2915966 is a subjective opinion of poster.
  • Rip-off
Preferred solution
Full refund
Junior Reviewer

This company is unmindful of the needs of older Vitrectomy patients who live alone

This company charges $189 for the first week rental of a face down chair required for recovery after vitrectomy surgery. They deliver it by UPS in a carton that is about 5 feet tall and 3 feet wide. They say they told me ahead that I would have to save the box and repack this very heavy face down chair and either pay Ups to pick it up, or bring it to Ups myself. I don’t remember that, and know I would never have agreed to it. I threw out the box before surgery. Forget that I am not supposed to pick up something that heavy, and certainly can’t drive, they are justifying the $95 for pick up by saying I should just go out and get another giant box! And it’s my fault I threw the box away. Actually, since they know people are limited after surgery, or SHOULD know that, they should have told me about the $95 additional for packing and pick up when they arranged the rental. They justify also the expense of sending someone out. So my advise: Unless you have someone who can pack this for you, find a company closer to home with more upfront information about pickup.
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For those who are unfamiliar with vitrectomy : this is a delicate eye surgery whereby the vitreous humor material in the eyeball is removed in order to surgically repair other parts of the eye. It requires a minimum of 4-6 weeks of recuperation time and physical activity should be carefully undertaken when necessary but precludes any heavy work, etc.... Please allow me to wish you a full and safe recovery.


Thank you so very much.


I very much appreciate this comment.

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#1446279 Review #1446279 is a subjective opinion of poster.
Reason of review
Problems with payment

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