Face Down Solutions
Face Down Solutions Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Face Down Solutions has 1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not rent from this company", "Don't use this company for any reason", "stay away".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Face Down Solutions has 1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not rent from this company", "Don't use this company for any reason", "stay away".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Los Angeles, California
Very Unhappy and Dissatisfied
Had eye surgery for retinal detachment, this was my third surgery. Each time I had rented a special chair for keeping face down.
This chair rented from facedown solutions is the worse I have ever seen. Extremely difficult to put together video doesnt even match up in some area to the chair I received.
Spent $225 and cant even use. Company now says cannot return even though I just received today.
User's recommendation: Do not rent from this company
Shippensburg, Pennsylvania
DON'T RENT FROM THIS HORRIBLE COMPANY
They are unreliable. Not delivered when promised.
Delivered night of my surgery, so no time to set up and get used to it as promised . No customer service at all, in fact very rude. They told me to call UPS to see when they would deliver. I had just had eye surgery!
*** old, uncomfortable equipment.
Totally useless. Very frustrating experience.
User's recommendation: Don't use this company for any reason
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Waste of money! The chair was for me, my wife has MD. the delivery person dragged in the chair. opened up the seat, and said watch the cd
The chair was useless. I want a refund!
the mirror was a joke, low quality, awful customer support.
I have to write more or they do not accept the complaint. I can not see, there the storry
- Rip-off
Preferred solution: Full refund
User's recommendation: stay away
This company is unmindful of the needs of older Vitrectomy patients who live alone
This company charges $189 for the first week rental of a face down chair required for recovery after vitrectomy surgery. They deliver it by UPS in a carton that is about 5 feet tall and 3 feet wide.
They say they told me ahead that I would have to save the box and repack this very heavy face down chair and either pay Ups to pick it up, or bring it to Ups myself. I don’t remember that, and know I would never have agreed to it. I threw out the box before surgery. Forget that I am not supposed to pick up something that heavy, and certainly can’t drive, they are justifying the $95 for pick up by saying I should just go out and get another giant box!
And it’s my fault I threw the box away. Actually, since they know people are limited after surgery, or SHOULD know that, they should have told me about the $95 additional for packing and pick up when they arranged the rental.
They justify also the expense of sending someone out. So my advise: Unless you have someone who can pack this for you, find a company closer to home with more upfront information about pickup.
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For those who are unfamiliar with vitrectomy : this is a delicate eye surgery whereby the vitreous humor material in the eyeball is removed in order to surgically repair other parts of the eye. It requires a minimum of 4-6 weeks of recuperation time and physical activity should be carefully undertaken when necessary but precludes any heavy work, etc.... Please allow me to wish you a full and safe recovery.
Thank you so very much.
I very much appreciate this comment.