David B Ukp

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Verified Reviewer

Bryan Pape Scammer

Bryan took my money and my parts! He is scamming anyone who does business with him.
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  • All

Preferred solution: Bryan goes to jail for fraud


john r Khq
map-marker Rhinelander, Wisconsin

Like many others, I have been cheated by this company

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I sent the control panel for my sauna to this company. I paid the 390 and was told it would be repaired in 4 weeks. After 4 weeks I called but was not able to speak directly to anyone, I was able to chat with Bryan Pape and he assured me it would repaired and returned to me the following week; that did not happen. I have been unable to contact him and it is abundantly clear I have been scammed. In addition to losing the the $390, I am left with a sauna that cannot be repaired without the control panel ($3000) I will be pursuing legal remedies I checked reviews of the company and many others have had the same experience with this company.
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Preferred solution: Deliver product or service ordered

User's recommendation: Do not do business with this company. You will lose your money


Terrible Sauna Repair - www.fabuloussaunarepair.com

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Fabulous Sauna Repair - Terrible Sauna Repair - www.fabuloussaunarepair.com
I should have known better. Company is less than 2 months old and the owner Bryan Pape is unstable. I contacted Fabulous Sauna Repair because I saw them on google advertising (first mistake). Spoke with Bryan about my Healthmate power box and decided to send it in for a $400 repair. Stupid me! I could have avoided this entire mess and purchased a brand new box from Healthmate for $500 with a brand new controller. After 4 weeks of waiting I called to inquire about my parts. No answer. Called again and again for 3 days strait. Finally Bryan picked up. He said he was having issues with the repair. Fast forward to 6 weeks and I finally received my healthmate box back. Took me 2 hours to re-install it and turned it on. Poof is what I heard. Sauna won't turn on and the power box is still dead. Called Bryan and he said send it back. So I can spend another $20 on shipping and wait another 6 weeks to have a broken sauna? No thank you. I disputed the charge and did what I should have done in the beginning, purchased a brand new box and controller from Healthmate. If you want to go through a disaster like I did go ahead and send your parts to Fabulous Sauna Repair. If you want a working sauna like what I have now and you own a healthmate call healthmate direct and get a new box. You have been warned.
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  • Being ripped off
Reason of review:
Bad quality

Preferred solution: stop repairing saunas

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